93
eikon e1s
Service and repair guide
3C.
Fault Finding
There are many error codes that the system may display, depending on the cause of the problem and the parts associated.
The tables below list the error codes that may be displayed with their meaning and the system’s response to the errors.
Error code list
Error
Code
Error Condition
Description
Trigger
Possible Causes
System Response
Action
E 101 Magnetron failed
to energize
Detects a
magnetron is not
working correctly.
The current measured
by the current sensing
transformer was outside
of tolerance.
Failure of
component/s in the
microwave circuit
Display error message
until system is power
cycled (see footnote).
Check high voltage
microwave circuit.
E 102 Heater on without
request
Detects a heating
element is not
working correctly.
A rise in a cavity
temperature 25 °C over
setpoint in a given
period of time.
Stalled convection
motor or heater
element/ SRB issue
Display error message
until system is power
cycled (see footnote).
Run heater element
diagnostics.
E 103 Ambient overheat
>60°C
Detects if the
controls area is
operating above
temperature.
The ambient
temperature measured
on the QTS and SRB
was >60°C.
Cooling fan failed.
Cooling fan wired
incorrectly. Inlet air
too hot. Blocked air
filter.
Display clean air filter
and oven cooling until
ambient controls area
temperature is below
50°C.
Ensure oven is
cooling correctly.
E 104 Magnetron /
cavity overheat
Detects if the
cavity and
magnetrons are
above
temperature.
Cavity and magnetron
overheat thermostats.
Cooling fan failed.
E103 / E106 not
triggering. Failed SRB.
Magnetron failure.
Wiring / connection
fault. Blocked inlet
filter.
Display error message
until service call and the
magnetron cools down
or the cavity stat is reset.
Press the cavity
reset button the
rear panel of the
appliance. Restart, if
error repeats it is a
cavity stat trip. If
not suspect mag
stat trip.
E 105 Supply frequency
high / low
Detects if the
power supply
frequency is
outside
specification.
The power supply to the
oven frequency sensor
on the SRB measures
too high / low.
Incorrect mains
voltage. Poor internal
/ external wiring
connections.
Faulty SRB.
Error not displayed,
stored in error log.
If not resolved
download error log
for review by
manufacturer.
E 106 Cavity reaches
300°C once it has
been controlling
at setpoint
Detects if the
cavity
temperature has
risen above limit.
The setpoint of the
appliance was
exceeded.
Cavity fire.
Failed convection fan.
No impeller or loose
impeller on
convection fan.
Display error message
until system is power
cycled (see footnote).
Check cavity.
Ensure convection
fan is operational.
E 107 Communication
error
No
communication
can be made
between the QTS
and SRB.
Loss of communication
between the SRB and
QTS.
SRB / QTS connection
cable unplugged or
damaged. Faulty QTS
or SRB.
Display error message
until system is power
cycled (see footnote).
Check SRB/QTS
connections.
E 108 QTS PM error
Wrong PM found
/ no PM found.
The QTS or SRB either
has an incorrect PM
(Personality Module)
fitted or no PM is fitted.
The PM has been
changed and is
incorrect. The PM has
been removed.
Display error message
until system is power
cycled (see footnote).
Check PM is fitted
correctly.
E 109 SRB PM error
Wrong PM found
/ no PM found.
The QTS or SRB either
has an incorrect PM
(Personality Module)
fitted or no PM is fitted.
The PM has been
changed and is
incorrect. The PM has
been removed.
Display error message
until system is power
cycled (see footnote).
Check PM is fitted
correctly.
E 110 SRB version
conflict
SRB firmware
version
incompatible with
QTS version.
The QTS has found that
the firmware running
the SRB is not
supported.
Firmware update has
been carried out to
the QTS and the SRB
has not been updated
to match.
Display error message
until system is power
cycled.
Ensure firmware is
up to date.
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