WebEye E10/E104
WebEye E10/E104
User’s Guide
63
•
Q: I can't automatically download Plugin/ActiveX Control for WebEye.
A: Both the Plugin program and Active-X control are designed to be downloaded and installed
automatically. However, situations occasionally arise which prohibit this from happening. If
the Netscape browser can’t support the SmartUpdat e function, the automatic installation
after download may fail. For Active-X Control, if Internet Explorer is an earlier version than
v4.0 or the registry information of the system is corrupted, the automatic download and
installation may fail. If problems occur with automatic download, please try a manual
download:
1. Download
the installation program
.
2. Execute the "webcameracontrols.exe" file.
•
Q: I can't run the setup program delivered with WebEye Product.
A: The setup program is an MFC-based windows program. If MFC42.DLL is not installed or is
an incompat ible version, the setup program may fail to start. If the program shows a
message like “...MFC42.DLL...not found...,” MFC42.DLL must be installed. The
installation procedure is as follows:
1. Download
MFC42.CAB
.
2. Unzip the .cab file into your temporary folder.
3. Execute the "mfc42.exe".
•
Q: From the setup program, when I select one of the WebEyes in the list box and press "Change
IP Address" button, the setup program returns a "No Response" message.
A: The PC may be using the “Obtain an IP address automatically” option in Windows->Control
Panel->Network->Local Area Connection->Properties ->Internet Protocol->Properties. Use
the “Use the following IP address” option. Once the option has been changed, the setup
program should work. If not, contact Web Gate Inc.
•
Q: About the setup program, when I select one of the WebEyes in the list box and press
"Start Configuration" or "Rebooting" button, the setup program returns the "No Response"
message.
A: If the IP address of the WebEye you selected is not in the subnet of your computer, the “No
Response” message will appear. Make sure the WebEye's IP address is in the same subnet as
the PC by using the “Change IP address” button.
