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Errors and Alerts (3 of 3)
Error or Alert Title
Description
Boiler 2 Service Hours
Alert
The boiler run time has exceeded the recommended boiler service hours alert interval . Once maintenance
has been completed, the service interval can be reset in the boiler status screen .
Boiler 1 Service Cycles
Alert
The boiler has exceeded the recommended boiler service cycles . Once maintenance has been completed,
the service interval can be reset in the boiler status screen .
Boiler 2 Service Cycles
Alert
The boiler has exceeded the recommended boiler service cycles . Once maintenance has been completed,
the service interval can be reset in the boiler status screen .
Internet Outdoor
Sensor Error
The control has not received an outdoor temperature report from the Internet . Please check that your Router
is not blocking Port 443 . Please contact an IT professional if assistance is required .
Wi-Fi Disconnected
Error
The Wi-Fi network could not be found . Please check that the Wi-Fi network name was entered correctly and
that the Router signal is medium to high strength . If necessary, please reconfigure your Wi-Fi network .
Hardware Fault
An internal hardware fault has been detected . Please power the control off then back on . If the hardware fault
reoccurs, the control may require replacement . Please contact technical support for assistance .
Internet Unavailable
Error
The control is unable to communicate to the Watts cloud through the Internet . The error will automatically
clear once Internet communications are established . You may also set the Internet Connection Type to Off
to clear the error .
To correct:
1 . Check the control’s Internet DNS 1 and DNS 2 settings
2 . Check that the router firewall is not blocking or filtering MAC addresses
3 . Check that the router firewall is not blocking outbound port 23
Watts OnSite Error
The control is unable to connect to Watts OnSite . Please check that your router is not blocking outbound ports
443 or 8883 . Please contact an IT professional for assistance .
Ethernet Disconnected
Error
The Ethernet is not connected to a network . Check the Ethernet cable connection to the control and the Router
or Switch . Check that the Router or Switch is powered on and operating correctly .
Wi-Fi Invalid Password
Error
The Wi-Fi Password was not accepted . Please check that the password was entered correctly . If necessary,
please reconfigure your Wi-Fi network .
DHCP Address Error
The router has not assigned the control an IP address . Please check the router’s configuration settings
and ensure that the DHCP server is enabled and enough IP addresses are available . Please contact an IT
professional for assistance .