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Troubleshooting

Error Codes and Troubleshooting

Detected Errors

If a communication error is detected, an Error Screen will appear.
•  All units In Service remain in the In Service position.
•  All units in Standby go to In Service.
•  Any unit in Regeneration when the error occurs completes 

Regeneration and goes to In Service.

•  No units are allowed to start a Regeneration Cycle while the 

error condition exists, unless they are manually forced into 

Regeneration.

•  When an error is corrected and the error no longer displays 

(it may take several seconds for all of the units in a system to 

stop displaying the error message), the system returns to  

normal operation.

NOTE:  During the error condition, the control continues 

to monitor the flow meter and update the volume remain-

ing. Once the error condition is corrected, all units return 

to the operating status they were in prior to the error. 

Regeneration queue is rebuilt according to the normal sys-

tem operation. Or, if more than one unit has been queued 

for regeneration, then the queue is rebuilt according to 

which one communicates first.

Message Displayed

Causes for Error

Correction

Error Valve Count Mismatch

Number of NXT2 detected does not match 

selected system type in Master Programming

Push correct valve settings in Master Settings

Motor Stall 

No Changes Detected in the 

Optical Sensor for 6 Seconds

The motor is on but no encoder pulses are 

detected within a given duration while homing

Check the P11 connection and trigger a manual 

regeneration

Motor Run-On 

No CAM Switch Change 

Detected

The motor is on but no encoder pulses are 

detected or CAM Switches change state within 

a given duration

Verify correct valve type is chosen. Trigger a 

manual regeneration

Optical Sensor 

Undesired change detected 

by the Optical Sensor

The motor is off but additional encoder pulses 

are detected

Trigger a manual regeneration

Over-Current Motor  

Over-Current is Detected

Motor current exceeds thresholds

Trigger a manual regeneration

Flow Meter Error Continuous 

Flow Detected

Flow exceeded specified threshold for a specific 

duration

Trigger a manual regeneration

Error 

Send/Receive Failure

During a setting push, a packet was missing

Reconnect communication cables and push  

setting in Master Settings

Error 

System Type Mismatch  

on Network

The system type among connected units does 

not match

Push correct system settings in Master Settings

Microcontroller Error

Calibration or manufacturing test was  

not performed

Contact your Watts representative

100 Days Without Regen

100 Days have expired without a regeneration

Trigger a manual regeneration

Содержание HC-200 Series

Страница 1: ...Installation Operation and Maintenance 2 Commercial Water Softeners Series HC 200 HCTA 200 HCP 200 HC 200 Simplex Systems HCTA 200 Duplex Alternating Systems HCP 200 Duplex Triplex and Quadplex Progre...

Страница 2: ...ality components Simple programming corrosion resistant mineral tank s and an easy to service design ensures this system will be durable and easy to maintain Thank You The Watts Team Softened water pr...

Страница 3: ...r that is microbiologically unsafe or of unknown quality This system will not make microbiologically unsafe water safe Water that is unsafe must be treated separately from this conditioner Operating a...

Страница 4: ...exchange water softening is a process where an ion exchange resin is used to effectively exchange calcium and magnesium hardness cations for sodium cations in the water New or freshly regenerated ion...

Страница 5: ...neration B System 7 2 Mineral Tanks 1 Meter Immediate Regeneration C System 14 2 8 Mineral Tanks 2 8 Meters Immediate Regeneration Progressive Flow Tank Staging GPM Threshold for Progressive Feature _...

Страница 6: ...2184 977 16 2449 361 8 917 361 8 917 39 991 60 1524 1560 709 Series HCTA 200 MODEL NO DIMENSIONS WEIGHTS A B C D E F G in in in mm in mm in mm in mm in mm in mm lbs kgs M4043TA 29NT 673 8 1711 673 8 1...

Страница 7: ...EL NO ORDERING CODE DESCRIPTION SPACE REQUIRED WEIGHT D X W X H LBS M4043TI NH 68110194 3 Cubic Foot 2 Progressive Duplex Softener with Flow Meters 38 x 55 x 87 530 M4047TI NH 68110195 4 Cubic Foot 2...

Страница 8: ...rding to the diagram below according to your specific series number If any components are missing or damaged contact your Watts representative If they can not be reached contact Watts customer service...

Страница 9: ...with the top of the tank Test the tape cap to make sure it can not come off during the media loading process 4d For systems 24 in diameter and larger fill the mineral tank 1 3 full with water to prev...

Страница 10: ...P14 port s of the control valve controller s See pages 14 15 for P14 location 18 If applicable install a metal bonding strap across metal inlet and outlet plumbing lines to maintain electrical contin...

Страница 11: ...te and local codes Do not construct drain line to elevations that exceed 4 feet above the control valve s drain port 11 The full weight of the piping and valves must be supported by pipe hangers or ot...

Страница 12: ...12 Installation Diagrams Series HCTA 200 Duplex Alternating Systems Top View Side View Front View...

Страница 13: ...13 Installation Diagrams Series HCP 200 Progressive 2 4 Tank Systems Top View Side View Front View...

Страница 14: ...Power Supply 3150 3900 Valves Wire Harness Meter Cable Power Supply Communication Cables Hinge Mount mount per valve model noted 44404 Rev A 44403 Rev A HC 200 HCTA 200 HCP 200 Systems use 2900 2900S...

Страница 15: ...15 Wiring Diagram 44403 Rev A Wiring diagrams are reference only All wiring should be done by a certified electrician and meet all electrical codes...

Страница 16: ...menu navigation Network two to eight valves via shielded CAT5 cables LED Status Indicator Blue In Service Flashing Blue Regeneration Queued Green Regeneration Flashing Green Standby Red Error conditio...

Страница 17: ...17 Controller Display...

Страница 18: ...egeneration If regeneration occurs for any reason prior to the delayed regeneration time the manual regeneration request shall be cleared Pressing the Extra Cycle button while in regeneration will cau...

Страница 19: ...ote Regeneration Ability to trigger a regeneration via a remote input Regeneration Types Softener Filter Meter Delayed When volume remaining reaches zero and the scheduled regeneration time is reached...

Страница 20: ...n the NXT2 circuit board Activates during selected cycle step Activates upon selected start time Range 0 91 minutes Deactivates upon selected end time Range Start Time plus 1 minute Activates when sel...

Страница 21: ...amming certain values may not be able to be viewed or set 7 The controller will display local information not system information 8 In the event of a regeneration occurring while displaying mas ter pro...

Страница 22: ...e button to advance to the next value Press the Left button to retreat to the previous value 3 Where applicable use the Up and Down buttons to adjust a value as desired 4 After progressing through all...

Страница 23: ...splayed When regeneration has been completed the display will return to the main screen Example Real time flow rate reading Example Peak flow since last regeneration Example Gallons at the outlet sinc...

Страница 24: ...n buttons to adjust as desired 3 Press the Extra Cycle button to advance to the Month field Press the Up or Down buttons to adjust as desired 4 Press the Extra Cycle button to advance to the Calendar...

Страница 25: ...X X X X X X X Off Immediate Delayed Auxiliary 1 2 X X X X X X X X X X Off Alarm Based Cycle Based Time Based Lock Window 1 2 X X X X X X X X X X On Off Meter Type X X X X X X X X Paddle 0 75 1 1 5 2...

Страница 26: ...the other end of the hose inside a water permeable bag and locate the bag over the floor drain 14 Insert a garden hose into the bag side of the poly vinyl hose to fill the hose and PVC pipe with wate...

Страница 27: ...ON 5 0 GPM F 14 SOFTENER 3 1 68108571 V7103 07 FC BUTTON 7 0 GPM F 16 SOFTENER 3 1 68108574 V7103 10 FC BUTTON 10 0 GPM F 18 SOFTENER 3 1 68108575 V7103 12 FC BUTTON 12 0 GPM F 21 SOFTENER 3 1 6810857...

Страница 28: ...3E BRINE TANK ASSY 24X41 BLK W GRID AIR CHECK FOR 1 2 BRINE HOSE 13 1 68102503 G2004B BRINE TANK ASSY 24X50 BLK W GRID AIR CHECK FOR 1 2 BRINE HOSE 13 1 68102512 G2009A BRINE TANK ASSY 30X50 BLK W AIR...

Страница 29: ...00 Upper Powerhead 2900 UPPER POWERHEAD ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104633 K4560410 NT UPPER POWERHEAD F 2900S 24V NXT2 W POWER SUPPLY NO TIMER 2 1 68104575 K4560219 02 COVER FOR 2750 29...

Страница 30: ...30 NXT2 Controller Assembly NXT2 CONTROLLER ASSEMBLY ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104777 K4562115 CONTROLLER ASSEMBLY NXT2 1...

Страница 31: ...31 NXT to NXT2 Conversion Kit NXT TO NXT2 CONVERSION KIT ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104778 K4562121 01 CONTROLLER ASSY CONV KIT NXT TO NXT2 W 24V US POWER SUPPLY 1...

Страница 32: ...rts 2900 Lower Powerhead 2900 LOWER POWERHEAD ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104635 K4560411 NT LOWER POWERHEAD F 2900S 24V NTXT2 NO COVER 2 1 68104574 K4560217 02 COVER FOR 2900 LOWER POWE...

Страница 33: ...DOWNFLOW F 2900S UPPER 4 1 68104546 K4560128 SEAL SPACER KIT F 2900S LOWER 5 1 68104732 K4561550 PISTON ASSEMBLY DOWNFLOW HWBP F 2900S LOWER 5 1 68104733 K4561555 PISTON ASSEMBLY DOWNFLOW NHWBP F 2900...

Страница 34: ...BRINE FLOW WASHER 25 GPM 5 1 68104118 K4512095 BRINE FLOW WASHER 50 GPM 5 1 68104119 K4512097 BRINE FLOW WASHER 1 0 GPM 6 1 68104079 K4510913 00 INJECTOR NOZZLE 00 VIOLET 6 1 68104080 K4510913 000 INJ...

Страница 35: ...00 INJECTOR NOZZLE 00 VIOLET 5 1 68104080 K4510913 000 INJECTOR NOZZLE 000 BROWN 5 1 68104081 K4510913 BL INJECTOR NOZZLE 2 BLUE 5 1 68104082 K4510913 G INJECTOR NOZZLE 4 GREEN 5 1 68104083 K4510913 R...

Страница 36: ...1 7CB INJECTOR NOZZLE 7C BLACK 3 1 68104214 K4514802 3Y INJECTOR THROAT 3C YELLOW 3 1 68104215 K4514802 4G INJECTOR THROAT 4C GREEN 3 1 68104216 K4514802 5W INJECTOR THROAT 5C WHITE 3 1 68104217 K4514...

Страница 37: ...04109 K4512085 FLOW CONTROL WASHER 1 2 GPM 2 1 68104110 K4512086 FLOW CONTROL WASHER 1 5 GPM 2 1 68104111 K4512087 FLOW CONTROL WASHER 2 0 GPM 2 1 68104112 K4512088 FLOW CONTROL WASHER 2 4 GPM 2 1 681...

Страница 38: ...h Electronic Meter 2 INCH STAINLESS STEEL METER ASSY ITEM NO QTY PART NUMBER DESCRIPTION 1 1 68104756 K4561934 10 METER ASSEMBLY COMPLETE 2 STAINLESS STEEL MECH ELEC 2 1 68104199 K4514716 METER DOME P...

Страница 39: ...generation Inlet of control plugged due to foreign material broken loose from pipes by recent work done on plumbing system Remove piston and clean control valve Loss of mineral through drain line Air...

Страница 40: ...ected system type in Master Programming Push correct valve settings in Master Settings Motor Stall No Changes Detected in the Optical Sensor for 6 Seconds The motor is on but no encoder pulses are det...

Страница 41: ...41 Water Softener Flow Diagrams Down Flow Brining 2 Backwash Position 3 Brine Position 4 Slow Rinse Position 5 Rapid Rinse Position 6 Brine Tank Refill Position 1 Service Position...

Страница 42: ...42 Water Softener Flow Diagrams Up Flow Brining 2 Brine Position 3 Slow Rinse Position 4 Backwash Position 5 Rapid Rinse Position 6 Brine Tank Fill Position 1 Service Position...

Страница 43: ...43 Flow Data and Injector Draw Rates Down Flow...

Страница 44: ...ilox Micro Z and neutralizing media are also not covered by this warranty In the event of a covered defect within the warranty period the Company will at its option replace or recondition the product...

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