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Troubleshooting Guide and Error Codes

SYMPTOM

PROBABLE CAUSE

CORRECTION

1. Filter Fails to 

    Regenerate 

    Automatically

Power supply plugged into 

intermittent or dead power source

Connect to constant power source

Improper control valve 

programming

Reset program settings

Defective power supply

Replace power supply

Defective Drive motor

Replace motor

2. Regeneration at 

    Wrong Time

Time of day improperly set, due to 

power failure

Reset time of day programming and 

install 9-volt battery.

Regeneration time set improperly

Reset regeneration time program-

ming

4. Poor Water 

    Quality

Check items listed in #1 and #2

Bypass valve open

Close bypass valve.

Channeling

Check for too slow or high service 

flow. Check for media fouling.

6. Loss of Water 

    Pressure

Scaling / fouling of inlet pipe

Clean or replace pipeline. Pretreat 

to prevent.

Fouled media

Clean media. Pretreat to prevent. 

Improper backwash setting

Backwa

s

h more frequently

7. Continuous Flow

    to Drain

Foreign material in control

Call dealer. Clean valve and replace 

piston and seals

Internal control leak

Same as above.

Valve jammed in backwash, brine or 

rapid rinse position

Same as above.

Motor stopped or jammed

Check for jammed piston. Replace 

piston and seals. Replace motor if 

motor is unresponsive. 

F. 

To Replace Meter

 

1. Follow steps 

A1 - A3

 

2. Unplug meter cable from front of circuit board.

 

3. Unscrew meter assembly nut from valve body.

 

4. Remove meter from valve body and clean or replace as necessary.

 

5. Reinstall meter, nut and cable.

Control Valve Error Code Diagnosis

Under normal operating conditions, when your control valve is in the “in service” position, the display 

should alternate  between the current time of day and the number of days remaining (for filters and time 

clock softeners) or gallons remaining (for metered softeners) until the next regeneration.  This is the “home 

display.” If the valve is currently going through a regeneration cycle, the display will show the cycle step 

on the left side of the display and the number of minutes remaining in that step on the right side of the 

display.  If any other information is being displayed, then the valve is informing you of an issue.  There are 

five error codes which could indicate an issue with the control valve.  When an error is being displayed, the 

valve will be in a stopped position, and the buttons will not respond to being pressed.  Even if the cause of 

the error code is corrected, the error code will not clear until the power supply has been disconnected and 

reconnected (this will be referred to as “cycling” the power).  All error codes are displayed as the letters “Err” 

followed by a flashing number 2-6:

Содержание Provectr Plus AF10AC-3

Страница 1: ...Provectr Plus Installation Operation Manual...

Страница 2: ...Assembly Page 17 Service Instructions Page 18 Troubleshooting Page 19 Error Codes Page 20 Warranty Information Page 21 FCC Compliance Statement http www chandlersystemsinc com files FCC_Compliance_St...

Страница 3: ...wn through the mineral bed of the filter and out the service lines The collected precipitates must be regularly removed from the filter by reversing the flow of water through the filter running to dra...

Страница 4: ...will notice an 8 foot meter cord and plug attached Note If household plumbing is galvanized and you intend to make an installation with copper or vice ver sa obtain dielectric unions to prevent dissi...

Страница 5: ...ypass valve indicate proper direc tion of water flow Install inlet and outlet piping in direction of arrows It is recommended that a vacuum breaker be installed on the inlet plumbing 1 Position AP tan...

Страница 6: ...soaked while preparing the installation and will pre vent the control valve from being plugged with floating material on initial backwash H Remove funnel and clean filter material from tank threads I...

Страница 7: ...ou hear and feel the O Ring pop into place before inserting the clip 2 Install 1 2 I D drain line tubing not included from hose barb to an open drain A 4 gap between end of the drain line and the open...

Страница 8: ...cal supply to be certain the cord is connected to an uninterrupted 115 volt outlet 3 REGISTER YOUR PRODUCT at www watersoftinc com 4 Leave this manual with the homeowner Important Notice The plumbing...

Страница 9: ...eft off prior to the power interruption When used without battery back up during a power failure the unit stops at its current point in the regeneration position and then restarts at that point when t...

Страница 10: ...th the Menu Enter button After the entire display flashes press the Menu Enter button to move to the next menu item 2 Regeneration Cycle Step Times Steps 1 2 3 4 Example 3 10 The next 4 displays set t...

Страница 11: ...the default password the first time you connect to it the app will ask you to enter the password After entering it the first time you should not need to enter it again unless it changes 3 BTLE Valve d...

Страница 12: ...ms in ORANGE with a set button can be changed For Filters Set Backwash Frequency This sets the amount of day between backwash cycles Change Time of Day Press SET to set time automatically based on dev...

Страница 13: ...p Option 2 Touch any graph to enlarge and see details Enlarged graphs are able to be zoomed in by pinching with two fingers Enlarged graph shown below Regenerate Unit at Next Regen Time button This wi...

Страница 14: ...Encoder 20001X124 1 3 Front Plate 20001X004 1 4 Encoder Wheel 20001X007 1 5 Main Gear 21001X120 1 6 Power Supply 20001X125 1 7 Back Plate 20001X005 1 8 Lower Front Base For Cover 20111X002 1 9 Motor 2...

Страница 15: ...15 Valve Body Drive Assy 2 1 3 18 19 28 12 17 16 4 8 9 10 11 14 15 13 24 20A 20B 26 27 21 25 22 16 23 5 7 6 6 6 6A...

Страница 16: ...5 1 12 10 24 X 1 Screw SST 20001X226 2 13 3 8 Push Lock Plug 20009X010 1 14 Injector Cap 20009X001 1 15 Injector Seal 20001X224 1 16 Injector Plug O Ring Assy 20001X217 1 17 Injector Screen 20001X222...

Страница 17: ...its 20017X284 3 1 Female Straight Slip Set optional 20017X288 4 1 NPT Straight Set optional 20017X289 5 3 4 NPT Straight Set optional 20017X307 6 1 X 3 4 Brass Sweat Connector Set optional 20017X304 7...

Страница 18: ...cover C To Replace Piston Assembly 1 Follow steps A1 A3 2 Disconnect the meter signal wire from the circuit board 3 Remove lower back base screws and detach lower back base 4 Remove screw and washer...

Страница 19: ...als Replace motor if motor is unresponsive F To Replace Meter 1 Follow steps A1 A3 2 Unplug meter cable from front of circuit board 3 Unscrew meter assembly nut from valve body 4 Remove meter from val...

Страница 20: ...wheel for debris 2 Cycle power Valve should either find home or go to a different error code If error 4 returns replace powerhead assembly Error 5 Motor overload This occurs when the motor current is...

Страница 21: ...charges service charges delivery expenses property damage administrative fees or any costs incurred by the purchaser in removing or reinstalling the water treatment equipment The Warranty does not cov...

Страница 22: ...22...

Страница 23: ...23...

Страница 24: ...24 710 Orange Street Ashland OH 44805 PH 419 289 1500 FAX 419 289 1515 www watersoftinc com 0922TV...

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