34
Installation & Operation Manual
Copyright © Puretec Pty Ltd 2022
Problem
Ref.
Possible Cause
Solution
13. Water running to drain.
a.
Power outage during regeneration.
Upon power being restored control
will finish the remaining regeneration
time. Reset time of day.
b.
Damaged seal/stack assembly.
Replace seal/stack assembly.
c.
Piston assembly failure.
Replace piston assembly.
d.
Drive cap assembly not tight.
Re-tighten the drive cap assembly.
14. E1, Err – 1001, Err – 101 =
Control unable to
sense motor movement.
a.
Motor not inserted fully to engage
pinion, motor wires broken or
disconnected.
Disconnect power, make sure motor
is fully engaged, check for broken
wires, make sure two pin connector
on motor is connected to the two pin
connection on the PC Board labeled
MOTOR. Conduct a dry reset.
b.
PC board not properly snapped into
drive bracket.
Properly snap PC Board into drive
bracket and conduct a dry reset.
c.
Missing reduction gears.
Replace missing gears.
15. E2, Err – 1002, Err – 102
Control valve
motor ran too short and was
unable to find the next cycle
position and stalled.
a.
Foreign material is lodged in control
valve.
Open up control valve and pull out
piston assembly and seal/ stack
assembly for inspection. Conduct a
dry reset.
b.
Mechanical binding.
Check piston and seal/ stack
assembly, check reduction gears,
check drive bracket and main drive
gear interface.
c.
Main drive gear too tight.
Loosen main drive gear. Conduct a
dry reset.
d.
Improper voltage being delivered to
PC board.
Verify that proper voltage is being
supplied. Conduct a dry reset.
16. E3, Err – 1003, Err – 103
Control valve motor ran too
long and was unable to find
the next cycle position.
a.
Motor failure during a regeneration.
Check motor connections then
conduct a dry reset.
b.
Foreign matter built up on piston and
stack assemblies.
Replace piston and stack assemblies.
Conduct a dry reset.
c.
Drive bracket not snapped in properly.
Snap drive bracket in properly then
conduct a dry reset.
17. Err – 1004, Err – 104
Control valve motor ran too
long and timed out trying to
reach home position.
a.
Drive bracket not snapped in properly.
Snap drive bracket in properly then
conduct a dry reset.
18. Err - 1006, Err - 106, Err
116
Motor ran too long and
unable to find the proper park
position.
Contact Puretec 1300 140 140 (Australia) 0800 130 140 (New Zealand).
19. Err – 1007, Err – 107,
Err - 117
Motor ran too short (stalled)
while looking
for proper park position.
Contact Puretec 1300 140 140 (Australia) 0800 130 140 (New Zealand).
Troubleshooting
Содержание Puretec Commercial SOL-2CI Series
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