Faults
21
DOK BEMO 11/20 Rev.01 PM
Fault
Cause
Corrective action
RFID identification not working.
RFID card is unknown, has wrong
data format or cannot be read.
It may be possible to read
the card separately using
a PC and LAN interface
(see instructions for the
charge controller).
The connecting cable for the card
reader has become detached.
Check whether the RFID
card reader is connected
to the power supply.
Power supply unit for the RFID card
reader is defective.
Check the power supply
unit for the RFID card
reader and have it replaced
if necessary.
Wallbox is offline. No connection
to the backend system.
Connect to the backend
system.
Electric vehicle requests fan.
Charging infrastructure does not
support this request.
Charging not possible.
No LAN access.
Network connection defective.
Check the status indicator
and have the charge
controller replaced
if necessary.
Moisture inside the column.
Condensate has formed.
Avoid disproportionately
strong sunlight (integrated
temperature monitoring
in the charge controller
reduces the power
if necessary to prevent
overheating).
Ventilation not working.
Check the fan or clean the
filter mat.
Insert the supplied base
filler into the base.
Enclosure is damaged.
Transport damage.
In case of damage due
to transport, report this
immediately to the transport
company.
