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HAVING TROUBLE?

Page 86

TROUBLESHOOTING TABLES

If you encounter problems with your Graphire2 tools or tablet, refer to the following tables. Your problem
may be described here, and you can try the solution offered. Be sure you refer to the Read Me file for the
latest troubleshooting information.

USB TABLET PROBLEMS

GENERAL PROBLEMS

USB TABLET PROBLEMS

The computer does not have
an available USB port.

Check if there is an available USB port on a USB hub device. If none
are available you will need to add a USB hub.

The tablet status LED is off.

Verify that your tablet’s USB cable is properly connected to an active
USB port. If you are connecting to a USB hub device, make sure the
hub is connected to an active USB port and that the hub is active.
Refer to

Testing USB Tablets

for instructions.

Graphire2 Pen only works in
mouse mode and pressure
does not function.

If the driver failed to load, see

Resolving Software Conflicts

. If it was

not installed, double-click on the I

NSTALL

icon (located on the

Graphire2 Tablet CD), and complete the software installation.

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Содержание GRAPHIRE 2

Страница 1: ...Navigation Contents Index USER S MANUAL FOR MACINTOSH USER S MANUAL FOR MACINTOSH...

Страница 2: ...ude such changes in this manual TRADEMARKS Wacom is a registered trademark Graphire and DuoSwitch are trademarks of Wacom Company Limited Acrobat Reader Copyright 1987 2001 Adobe Systems Incorporated...

Страница 3: ...mful interference to radio communications However there is no guarantee that interference will not occur in a particular installation You can determine whether the tablet is causing interference by po...

Страница 4: ...Based on the results of these tests Wacom declares that the above mentioned devices conform to Article 10 1 of the European Council Directive 89 336 EEC and to the European Council Directive 73 23 EE...

Страница 5: ...ess Mouse 56 Customizing the Cordless Mouse Fingerwheel 57 Customizing the Pop up Menu 58 Add Macros 59 Add Keystrokes 59 Setting Mouse Speed 60 Trademarks 2 Radio and Television Interference 3 FCC No...

Страница 6: ...esting USB Tablets 81 Verifying Your Macintosh is USB Ready 82 Resolving Software Conflicts 83 Using the Extensions Manager 83 Testing Your Graphire2 Tools 84 Testing the Graphire2 Pen 84 Testing the...

Страница 7: ...Warranties 101 Software License 101 Limited Warranty 102 Warranty on Sales Outside of U S and Canada 104 License and Warranties Europe 105 Software License Agreement 105 Limited Warranty and Liabilit...

Страница 8: ...aphire2 pen and mouse set Explore them after you have become familiar with using Graphire2 and the basic control panel settings Having Trouble Need troubleshooting guidelines Do you have a question fo...

Страница 9: ...re not included in this manual Information about your specific computer hardware Information about your operating system Information about other Wacom tablets Information about application software Ma...

Страница 10: ...o Table of Contents Go to Index Go back to previous view Page back or page forward Go to beginning of section Go to topic Topic continued The Acrobat Reader provides you with additional tools for usin...

Страница 11: ...new to using a graphics tablet and tablet input tools read the following sections They describe your Graphire2 tools and explain how to use them with the tablet APPEARANCE AND FEATURES SETTING UP YOU...

Страница 12: ...n and mouse set consists of two basic elements a graphics tablet that serves as your work area and the Graphire2 Tools you use with the tablet GRAPHIRE2 TABLET Note To learn more about your tablet see...

Страница 13: ...Graphire2 tools are cordless batteryless and ergonomically designed The Graphire2 Pen is a pressure sensitive freehand tool for image editing and creating natural looking pen and brush strokes Eraser...

Страница 14: ...n with three customizable buttons that you can program for different functions The integrated fingerwheel is both a programmable middle button and a rolling wheel In most applications rolling the whee...

Страница 15: ...ould be positioned so you can view it comfortably with a minimum of eyestrain You can attach the pen stand to better fit your work style Refer to Working with the Tablet for additional information To...

Страница 16: ...ding use place the pen stand within easy reach of your tablet To trace or digitize an image lift the tablet overlay and slide the image beneath it To attach the pen stand place the stand above the tab...

Страница 17: ...ke you would a normal pen Make sure the DuoSwitch is in a convenient location where you can toggle it with your thumb or index finger but not accidently press the switch while drawing You can tilt the...

Страница 18: ...e something you cannot do with a mouse In Mouse Mode the default position for the Graphire2 Cordless Mouse you move the cursor with a pick up and roll action similar to using a mouse Try moving the sc...

Страница 19: ...reen cursor over the icon and pressing down on the pen tip The icon should highlight when you press Double Clicking To double click quickly tap the tablet twice in the same place with the pen tip This...

Страница 20: ...he tablet You do not have to touch the pen tip to the tablet in order to use the switch To assign new switch functions refer to Customizing Tool Buttons Double Click Hint Press the lower side switch t...

Страница 21: ...o the tablet and slide it across the tablet The selected object will move across the screen To select text move the screen cursor to the beginning of a text line then drag the Graphire2 Pen across the...

Страница 22: ...side switch without touching the pen tip to the tablet You can also trace a drawing or photograph as long as the pen tip remains within proximity height Place a picture under the tablet overlay and tr...

Страница 23: ...an be controlled much better by the Graphire2 Pen s pressure sensitivity You can vary line width blend colors and change opacity with the pressure you exert upon the pen To draw with pressure sensitiv...

Страница 24: ...ce applications The eraser will not be pressure sensitive but you can use it to select and delete text or spreadsheet cells Try your eraser by opening Simple Text and typing a few words Use the eraser...

Страница 25: ...retrain your eye hand coordination for using the Graphire2 Pen 1 Open any graphics application Use the line tool to draw a rectangular grid with line spacings of about 20 25 mm 3 4 to 1 inch You can...

Страница 26: ...a rolling wheel for scrolling The left button is set to single CLICK by default The right button is set to MODIFIERS CTRL CLICK by default To learn how to program buttons see Customizing the Graphire...

Страница 27: ...e the button function press down on the wheel to perform a button click Scrolling In most applications the fingerwheel will control scrolling move the fingerwheel forward to scroll up and back to scro...

Страница 28: ...ter Do not use volatile liquids such as paint thinner or benzene because they may damage the plastic case Keep your tablet and tools in a clean dry place and avoid extremes in temperature Room tempera...

Страница 29: ...at point you can replace it with another nib See Parts and Accessories 1 Clasp the old nib with a tweezer needle nosed plier or similar instrument and pull it straight out of the pen 2 Slide the end o...

Страница 30: ...how to use the Wacom control panel to adjust your Graphire2 tool and tablet settings Advanced users can learn how to further optimize Graphire2 by creating application specific settings OPENING THE CO...

Страница 31: ...pen the control panel with the Graphire2 tool you wish to customize 1 Using your Graphire2 tool open the Apple menu and choose CONTROL PANELS 2 Double click on the tablet icon To open the Wacom contro...

Страница 32: ...d application and selected tool The Help button displays online Help The information is the same as in the Customizing and Advanced Features chapters in this manual Tab buttons apply only to the selec...

Страница 33: ...elect the appropriate tool icon to display the corresponding tabs Note The APPLICATION LIST is for advanced users who want to create application specific settings it is not necessary to select or add...

Страница 34: ...py settings from one tool or application to another click This will display the Copy Settings To dialog box As you explore the control panel tabs experiment with different settings to find what works...

Страница 35: ...d application to the APPLICATION LIST You can customize tool settings for the selected application Click to add a Graphire2 tool to the TOOL LIST You can customize the tool for the above selected appl...

Страница 36: ...tings for individual applications see Working with Application Specific Settings CONTROL PANEL BUTTONS The control panel buttons are common to the entire control panel To exit the control panel either...

Страница 37: ...layed To customize settings for a different tool select it from the TOOL LIST by clicking on its icon GRAPHIRE2 PEN TABS If you selected the Graphire2 Pen the following control panel tabs are displaye...

Страница 38: ...ntrol while drawing thin lines use a firm tip setting Drag the slider to a softer or firmer setting Make several pen strokes to test the current pressure sensitivity setting Click here with your pen t...

Страница 39: ...ing the lower side switch to double click Use custom double click settings when checked Note DOUBLE CLICK ASSIST can be enabled for some applications and disabled for others See Working with Applicati...

Страница 40: ...a pull down menu enables you to choose the function that will be performed Select the function to perform when using the eraser Select the function to perform when pressing the upper side switch Sele...

Страница 41: ...button click Be sure at least one button performs this function so you can always navigate and click DOUBLE CLICK Default setting for the lower position of the side switch When this option is selected...

Страница 42: ...ter a keystroke or keystroke sequence to play back Keystroke combinations can include letters numbers function keys such as F3 and modifier keys such as SHIFT OPTION COMMAND and CTRL After defining a...

Страница 43: ...any applications use modifier keys to constrain the size or placement of objects If you select this option the DEFINE MODIFIERS dialog box appears There you select the modifier key s to simulate You c...

Страница 44: ...lect this option the SELECT MACRO dialog box appears There you can select a predefined macro to play back After selecting a macro click OK Choose the macro type Note Before you can add macros you must...

Страница 45: ...you reach the brush size that you like You can then press the button and continue painting with the same size brush until the button is released MODE TOGGLE Toggles between Pen Mode and Mouse Mode Wh...

Страница 46: ...nformation ERASE Default setting for the eraser Refer to Erasing for information on using the eraser IGNORED Disables the button function Application Defined Graphire2 Cordless Mouse only Only the but...

Страница 47: ...soft tip setting For maximum control while erasing use a firm eraser setting Drag the slider to a softer or firmer setting Using your eraser test the current eraser pressure sensitivity setting by er...

Страница 48: ...the screen The default setting for the Graphire2 Cordless Mouse is MOUSE MODE In PEN MODE the MAPPING SPEED tab looks like this Positioning Mode In Pen Mode the screen cursor moves with absolute posit...

Страница 49: ...Positioning Mode In Mouse Mode the screen cursor moves with relative positioning This is the default mode for the Graphire2 Cordless Mouse Select the Orientation of your tablet Select a slower or fas...

Страница 50: ...This is required for tracing In MOUSE MODE the screen cursor is positioned like a mouse requiring a pick up and roll action to move the cursor on the screen By default your Graphire2 Pen is set to PEN...

Страница 51: ...n will be vertical with the tablet cable on the right side LANDSCAPE FLIPPED Rotate the tablet 180 degrees from landscape orientation The tablet will be upside down with the tablet cable near the bott...

Страница 52: ...ot maintained The selected tablet area is mapped to the selected display area A traced image may appear stretched and may be smaller or larger than the original image This is the default setting for a...

Страница 53: ...e tablet area that will be mapped to the display area Uses the entire active area of the tablet for tablet to display mapping This is the default setting Displays the PORTION OF TABLET dialog box wher...

Страница 54: ...the displayed values A count equals one line of tablet resolution Enter values for the TOP LEFT BOTTOM and RIGHT boundary of the tablet area Values are measured from the top left corner of the tablet...

Страница 55: ...DISPLAY dialog box Drag corners of the foreground graphic to select the screen area The background graphic represents the entire screen area Values in the ENTER COORDINATES text boxes will change acc...

Страница 56: ...e buttons are chordable you can press two or more buttons simultaneously and the functions will occur For example if you program one button to simulate the SHIFT key and another to simulate a click fu...

Страница 57: ...ount of movement Roll the fingerwheel forward to scroll up and back to scroll down When checked the functions assigned for the forward and backward direction of the fingerwheel are exchanged The KEYST...

Страница 58: ...the Pop up Menu Displays a list of functions that will appear in the Pop up Menu To change the order of an item drag it to a new location mapping options are moved as a group Adds a keystroke macro to...

Страница 59: ...plication Specific Settings for more information Note Before you can add screen macros you must first create them with a third party macro application ADD KEYSTROKES To add a keystroke definition to t...

Страница 60: ...justments If you removed the PEN and MOUSE mode options from the menu list this button is replaced with the ADD MAPPING OPTIONS button which enables you to add PEN and MOUSE mode options back to the P...

Страница 61: ...e following mapping options to the Pop up Menu list Pen mode and Mouse mode REMOVING POP UP MENU OPTIONS To remove mapping option s macro s or keystroke function s from the Pop up Menu list select the...

Страница 62: ...bs for that tool are displayed Tab settings apply only to the selected tool and application If application specific settings have not been added the ALL APPLICATIONS icon is displayed and the tool set...

Страница 63: ...and will function with its default settings You can customize a tool by opening the Wacom control panel and changing the tab settings When you select a tool from the TOOL LIST the appropriate tab sett...

Страница 64: ...and tool settings for individual applications Tab settings apply only to the selected tool and application The APPLICATION LIST displays icons for applications with customized settings Your current s...

Страница 65: ...settings your changes will apply to all applications except the specific one s you have added to the list If you select the icon for a specific application and make changes to the tab settings your ch...

Страница 66: ...LIST Only applications that are currently running and that have not previously been added to the APPLICATION LIST are displayed Displays the name of the selected application If you have more than one...

Страница 67: ...an application its icon appears in the APPLICATION LIST When you select the application icon the TOOL LIST displays only the tool s that have application specific settings for the application If a to...

Страница 68: ...ttings for Click OK to confirm your selection The dialog box will close and the tool will appear in the TOOL LIST for the chosen application First select ADD EXISTING TOOL TO APPLICATION If you have m...

Страница 69: ...SPECIFIC SETTINGS To remove application specific settings 1 Open the REMOVE menu and select CUSTOM SETTINGS FOR APPLICATION 2 In the REMOVE CUSTOM SETTINGS FOR APPLICATION dialog box select the appli...

Страница 70: ...ings CLOSE Closes the control panel and saves any changes QUIT Closes the control panel and saves any changes EDIT The EDIT menu contains the following options COPY SETTINGS TO Opens a dialog box wher...

Страница 71: ...E Opens a dialog box where you can add a tool to the control panel TOOL LIST This is also accessed by clicking on the ADD TOOL TO LIST button Refer to Adding a Tool for more information REMOVE The REM...

Страница 72: ...installed when you install the driver but other languages can be specified during a custom install HELP The HELP menu contains the following options HELP Displays online Help USER S MANUAL Displays th...

Страница 73: ...ontents Index You can use advanced features to further customize your Graphire2 pen and mouse set for the way you like to work ADVANCED TIP PRESSURE SETTINGS ADVANCED ERASER PRESSURE SETTINGS COPYING...

Страница 74: ...RE FEEL slider overrides the advanced pressure settings If you customize advanced settings then drag the TIP PRESSURE FEEL slider your advanced settings will be removed Test the results of your change...

Страница 75: ...red to generate a button click Enter a value from 1 to 50 or drag the CLICK FORCE bar to set the force at which a click occurs The CLICK FORCE bar graphically displays the force level at which a click...

Страница 76: ...If you have a soft touch and want to achieve full pressure without having to apply full force to your pen decrease the maximum force level You can apply less force to your pen and still have the effe...

Страница 77: ...UM TIP FORCE control moves and the value in the edit box changes to reflect the peak pressure registered by your hand movements To start over click the START OVER button and begin a new drawing While...

Страница 78: ...tab and click on the MORE OPTIONS button You work with the advanced eraser settings in the same manner as with the Advanced Tip Pressure Settings Important The ERASER PRESSURE FEEL slider overrides th...

Страница 79: ...ETTINGS TO button A dialog box is displayed where you can copy settings from one tool to another within the same application or between different applications Note If you copy settings between the Gra...

Страница 80: ...g information 4 If you are having a compatibility conflict between Graphire2 and a new hardware or software product it may be helpful to download a new Wacom tablet software driver Wacom periodically...

Страница 81: ...o an active USB port Then try the following tests 1 Check power to the tablet The tablet s orange status LED will light whenever Graphire2 is properly connected and your computer has registered it as...

Страница 82: ...he pen over and press the eraser against the surface of the tablet the status LED should change from orange to green If not you may have a defective pen or tablet See Contacting Technical Support Veri...

Страница 83: ...et 3 Place a checkmark next to the WACOM TABLET driver in the list of CONTROL PANELS You will be prompted to create a duplicate set Give the set a name such as test Then again select the WACOM TABLET...

Страница 84: ...blet s status LED should change color from orange to green each time you click with the pen tip press the side switch or press the pen s eraser to the tablet Click on the tablet surface with the pen t...

Страница 85: ...color and the SWITCHES state should change for each button you click 2 When the DIAGNOSTICS dialog box is first opened the WHEEL status should be 0 Move the fingerwheel backward The WHEEL status shou...

Страница 86: ...available USB port on a USB hub device If none are available you will need to add a USB hub The tablet status LED is off Verify that your tablet s USB cable is properly connected to an active USB por...

Страница 87: ...ends using the side switch to double click review the techniques in Clicking Try increasing the DOUBLE CLICK DISTANCE or reducing the double click speed see Adjusting Double Click Try using a lighter...

Страница 88: ...t work Be sure you press the side switch when the pen tip is in proximity do this without pressing down on the pen tip From the Wacom control panel verify that the side switch is set to the proper fun...

Страница 89: ...lication If this does not help click on the RESET TAB TO DEFAULTS button to reestablish tablet to screen mapping If this does not work from the SYSTEM FOLDER open the PREFERENCES and TABLET folders Fr...

Страница 90: ...AGE Answers to frequently asked questions and troubleshooting tips can be found on the appropriate web site for your area in Who to Call PRE CONTACT CHECKLIST You might want to print a copy of this pa...

Страница 91: ...is not working properly contact the Wacom support staff for the area where your product was purchased If you have a modem you can download the latest software drivers from the Internet USA CANADA CEN...

Страница 92: ...USA and Canada please contact your local dealer or distributor Worldwide Web http www wacom com productsupport 24 hour Technical Support information FAQs Frequently Asked Questions and answers Softwar...

Страница 93: ...ub Software updates Phone Austria 43 0 1 790 825 550 Technical Support Phone Belgium 32 0 2 275 0691 Technical Support Phone France 33 0 1 7020 0070 Technical Support Phone Germany 49 0 69 6630 8200 T...

Страница 94: ...wide Web http tablet wacom co jp Software updates and information Japanese Phone 81 0 47 380 8877 Technical Support Japanese FAX 81 0 47 380 8711 Technical Support Japanese Internet Email tablet wacom...

Страница 95: ...s You will also find product specifications a listing of available parts and accessories and license and warranty information UNINSTALLING THE SOFTWARE REGISTRATION PRODUCT INFORMATION INSTALLING MULT...

Страница 96: ...with a Registration Card that you should complete and mail or you may be prompted to register online during the installation process PRODUCT INFORMATION To learn more about which software applications...

Страница 97: ...LIST contains an icon for each installed tablet and allows you to select the tablet for which your changes will apply To add an additional USB tablet connect it to a USB port When the new tablet is f...

Страница 98: ...ht 426 g 0 94 lb approximately Power consumption 0 2 watts Coordinate resolution 40 lpmm 1000 lpi Accuracy 0 5 mm 0 02 in Maximum report rate 100 points per second Communication interface USB Connecto...

Страница 99: ...in or less Weight 11 g 0 02 lb approximately Tip refill type Polyacetal Part No PSI A007 Physical size L x W x H 116 0 x 58 0 x 37 0 mm 4 57 x 2 28 x 1 47 in approximately Weight 90 g 0 20 lb approxim...

Страница 100: ...A CENTRAL AND SOUTH AMERICA EUROPE MIDDLE EAST AND AFRICA JAPAN ASIA PACIFIC ENGLISH Description Part Numbers Steel Blue Bronze Ruby Graphire2 USB Tablet ET 0405A U Graphire2 Pen EP 120E Graphire2 Cor...

Страница 101: ...tware itself You acknowledge that the Software is Wacom s property and contains valuable confidential unpublished information developed or acquired by Wacom at great expense including data processing...

Страница 102: ...ization number your name address and telephone number proof of purchase date and a description of the defect Wacom will pay for return shipping by United Parcel Service or by an equivalent service as...

Страница 103: ...WHO HAS BEEN INVOLVED IN THE CREATION PRODUCTION OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS...

Страница 104: ...dealer or distributor In all other respects the terms of the warranty as set forth above apply to such sales Should you have any questions about this Agreement or if you desire to contact Wacom for an...

Страница 105: ...s product This license may be transferred only in connection with this product The use of this software includes solely the permanent or temporary complete or partial copying of the software by means...

Страница 106: ...nal invoice You are responsible for any loss or damage to the product resulting from such transportation WACOM s sole obligation and entire liability under this warranty shall be at WACOM s option eit...

Страница 107: ...liability for any damages to you or any party shall not exceed the purchase price of the defective damaged or undelivered product as determined by the net invoiced price regardless of the form of any...

Страница 108: ...SPEED tab and defines how the tablet area is mapped to the display area This setting determines if the aspect of the tablet and display are the same It also determines if a 1 1 scale will be maintain...

Страница 109: ...Graphire2 Cordless Mouse Landscape A tablet ORIENTATION setting In landscape orientation the tablet cable is at the top See also portrait Mapping The relationship between your Graphire2 tool position...

Страница 110: ...monitor screen Pop up Menu A window that displays a list of macros keystroke functions and mapping options You can customize the tool buttons of your Graphire2 Pen and Cordless Mouse to display this m...

Страница 111: ...ation you are running Tracking speed A setting that allows you to adjust the speed at which your screen cursor moves when your Graphire2 tool is in Mouse Mode USB Universal Serial Bus A hardware inter...

Страница 112: ...lick force adjustment 75 Clicking with pen 19 Control panel buttons 36 features 32 lists 35 opening 31 tabs 33 Copying settings 79 Customizing advanced eraser pressure 78 tip pressure 74 click force 7...

Страница 113: ...king with 19 double clicking with 19 drawing with pressure 23 erasing with 24 holding 17 pointing 18 replacing the tip 29 tabs customizing 37 testing 84 using 17 Help menu 72 Holding the pen 17 Inform...

Страница 114: ...79 removing 69 Software driver downloading the latest 91 resolving conflicts 83 uninstalling 96 Specifications product 98 Graphire2 Cordless Mouse 99 Graphire2 Inking Pen 99 Graphire2 Pen 99 tablet 9...

Страница 115: ...g 84 Troubleshooting 81 general problems 87 Graphire2 tools 84 software 83 USB tablet problems 86 tablets 81 Uninstalling software 96 USB tablet problems troubleshooting 86 testing 81 WACOM Internatio...

Страница 116: ...t Europark Fichtenhain A9 Vancouver WA 98683 47807 Krefeld U S A Germany Telephone Telephone General 1 360 896 9833 General 49 0 2151 3614 0 Fax 1 360 896 9724 Fax 49 0 2151 3614 111 WACOM Co Ltd 2 51...

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