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TECHNICAL SUPPORT OPTIONS

If you have a problem with your Cintiq, check the appropriate

section in this manual to make

sure the Cintiq is installed correctly. Then review the

troubleshooting

procedures.

If you cannot find the answer in this manual, you may find updated information about your problem in the
Notes linked to the driver download screen (located on the Installation CD). You can also check the product
FAQs (

Frequently Asked Questions

).

If you have an Internet connection, you can download the latest software drivers from the Wacom website
for your region. See

obtaining software updates

Check the Customer Care options on the Wacom website for your region. You may find answers to your
questions without having to make a phone call.

If you cannot solve the problem and you think your Wacom product is not working properly, contact the
Wacom support staff for the area where your product was purchased. You can find contact information by
checking the Wacom website for your region.

When you call, you should be at your computer with the following information available:

•

This manual.

•

Serial number. (See the label on the back of the Cintiq.)

•

Driver version number. (See the Installation CD or click on the Wacom Tablet control panel A

BOUT

button.)

•

The make and model of your computer, and operating system version number.

•

The make, model, and connection type of your video card.

•

A list of peripheral devices attached to your computer.

•

The software application and version you were using when the problem occurred.

•

The exact wording of any error message that appeared on your screen.

•

What happened and what you were doing when the problem occurred.

•

How you tried to solve the problem.

You can also contact the Wacom Customer Care Center by visiting the Wacom website for your region and
completing an Email Inquiry form.

OBTAINING SOFTWARE UPDATES

Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you
are having a compatibility problem between Cintiq and a new hardware or software product, it may be
helpful to download a new software driver (when available) from the Internet.

Visit the Wacom website at www.wacom.com for Customer Care and product drivers or other software
updates.

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Содержание cintiq 13HD

Страница 1: ...r Cintiq Parts and Accessories Installation Calibrating the Cintiq Customizing your Cintiq Pen features Working with Display Toggle Using the ExpressKeys Rocker Ring and Home Button Working with multi...

Страница 2: ...t of the applicable Wacom product Cintiq and Wacom are registered trademarks of Wacom Co Ltd Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the Uni...

Страница 3: ...Adjusting tip feel and double click 35 Adjusting eraser feel 36 Advanced tip and eraser pressure settings 36 Customizing pen buttons 37 Customizing tilt sensitivity 38 Customizing the ExpressKeys 39...

Страница 4: ...44 Index Index Contents Contents Warranty Service in the U S A and Canada 81 Warranty Service Outside of the U S A and Canada 81 Ordering parts and accessories 82 GLOSSARY 83 INDEX 85 Wacom internati...

Страница 5: ...e sure to see also the Important Product Information IPI guide for Cintiq located on the Installation CD The guide includes product safety precautions specifications and your license agreement The fol...

Страница 6: ...After unpacking inventory the items and ensure the box contents are complete Note Some configurations may not include all shown items Check the product listing Some configurations may include additio...

Страница 7: ...set the display incline or viewing angle Place the Cintiq on a desk table or other stable surface Locate the stands for the three inclined positions and the slot for the stand on the back of your Cint...

Страница 8: ...Cintiq include a Wacom pen tablet internally mounted behind a high quality color display and the Wacom Grip Pen pen case and pen stand Your Cintiq can be used in either one of two landscape orientati...

Страница 9: ...lowing minimum system requirements PC Windows 8 or Windows 7 32 or 64 bit configurations One available USB and interface port and CD ROM drive HDMI port or other port to connect a display adapter AC a...

Страница 10: ...directly to your computer and not to a USB hub attached to your computer 3 Connect the adapter plug of the 3 in 1 cable to the power adapter 4 Connect the remaining end of the 3 in 1 cable to the Cint...

Страница 11: ...ws If you are using Cintiq as a secondary display you may first need to enable Cintiq in your display properties control panel After the LCD monitor portion of the installation is working to your sati...

Страница 12: ...d for a long period of time an after image may remain for a short time To prevent this use a screen saver or other power management feature To extend the life of the Cintiq backlight set your computer...

Страница 13: ...oning and enables you to position the screen cursor without having to drag your pen across the screen surface 7 Check the Notes linked to the driver download page for updated information Review the Im...

Страница 14: ...xpressKeys and Rocker Ring and Home Button These customizable features can be used to perform frequently used functions or keystrokes or to emulate button clicks or modifier keys See using the Express...

Страница 15: ...be rotated for use in one of two landscape orientations which allows you to use the Cintiq with the ExpressKeys on the right or left side You can set the orientation of your Cintiq depending on whethe...

Страница 16: ...izable side switch is in a convenient location where you can toggle it with your thumb or forefinger but not accidentally press it while using the pen You can use the switch whenever the pen tip is wi...

Страница 17: ...or chair to assure comfortable use of the device Setting up your work area Configuring Cintiq for handedness Using the Grip Pen Manage your control panel settings Working with multiple monitors Adjust...

Страница 18: ...your position if you feel any discomfort Study the rest of this chapter to learn more about working with Cintiq Do not pull the cabling from their computer connections by accidentally moving the Cint...

Страница 19: ...pressure and tilt you apply to the tip There are four basic techniques for using the pen pointing clicking double clicking and dragging If you are unfamiliar with using the pen see the following page...

Страница 20: ...you can rest your hand lightly on the screen Place the pen within easy reach while you work When not in use place the pen in the pen case or pen stand or lay it flat on your desk Important To maintain...

Страница 21: ...ding Install the driver software if necessary Otherwise see troubleshooting Tap the screen once with the pen tip or touch the pen to the screen with enough pressure to register a click Tip Configure W...

Страница 22: ...ING WITH PRESSURE SENSITIVITY The pen responds to the nuance and inflection of your hand movements enabling you to create natural looking pen and brush strokes within applications that support this fe...

Страница 23: ...ns that support tilt See product information ERASING In supporting applications the pen eraser works like the eraser on a pencil In text applications use the eraser to select text and then lift the er...

Страница 24: ...d Home Button are shown below Right handed configuration is shown For left handed configuration the ExpressKey settings are swapped or flipped from left to right Consider some of these ways to use the...

Страница 25: ...r working another monitors You can also purchase an Intuos5 tablet and use it to work on the other monitors in PEN mode The pen will work on both Cintiq and the tablet ADJUSTING THE DISPLAY Use the Ci...

Страница 26: ...ride the color profile settings Adjusts pen display brightness and contrast Resets Wacom Display Settings choices to their previous settings Enables you to adjust the Cintiq color temperature in degre...

Страница 27: ...iant computer or video card the display will automatically comply with the power saving parameters shown below When power saving functions are in effect the screen display is darker than usual COMPUTE...

Страница 28: ...to adjust your Cintiq and input tool settings Advanced users can learn how to further optimize Cintiq by creating application specific settings Manage your control panel settings Control panel overvie...

Страница 29: ...eir personal settings in the Wacom Tablet control panel Switching to another user will load the settings for that user VIEWING SETTINGS AND EXPRESS VIEW You can access an interactive diagram of the cu...

Страница 30: ...8 Classic Desktop press the Windows key on your keyboard or select the Windows icon in the Charms bar to access the Start screen Windows 7 Click on the Windows START button and choose ALL PROGRAMS The...

Страница 31: ...ngs for the selected TOOL Displays information dialog and option to DIAGNOSE your product Resets the selected tab to its default settings Icons represent your pen display TABLET TOOL and APPLICATION s...

Страница 32: ...talled on your system and is currently connected All settings shown below the list apply to the selected pen display or tablet The control panel will not launch unless a supported pen display or table...

Страница 33: ...com Tablet control panel If more than one tablet or pen display is installed on your system select the pen display you are working with from the TABLET list 2 Select GRIP PEN from the TOOL list Then s...

Страница 34: ...tal paint These tools are fully supported in the Wacom driver software They will appear in the TOOL list of the Wacom Tablet control panel after you touch the Cintiq s screen with the tip of the tool...

Страница 35: ...FEEL for a wider range of pressure values in most pressure sensitive applications In some applications a soft pressure setting can make the pen overreact so that slight pressure on the pen will be ma...

Страница 36: ...eraser sensitivity With your screen cursor positioned over an empty area of the control panel press down on the Cintiq s screen with your pen eraser Use the pressure bar to determine how hard you must...

Страница 37: ...n screen surface in order to perform a click function CLICK TAP enables the precise placement of your click functions and is the default setting for Tablet PCs Choose RIGHT or LEFT for right handed or...

Страница 38: ...to tilt the pen less at high sensitivity than at low sensitivity Visit the Wacom web site to learn about applications that currently support tilt Drag to increase or decrease TILT SENSITIVITY Test the...

Страница 39: ...default ExpressKey settings are shown below Important Some applications can override and control the ExpressKey functions For details see using applications integrated for tablet control Choose a fun...

Страница 40: ...me Button can be customized to perform a Display Toggle modifier keystroke or other function The default settings for the Rocker Ring positions and Home Button are shown below Choose a function to per...

Страница 41: ...sure at least one button performs this function so you can always navigate and click RIGHT CLICK Simulates a right mouse button click which displays a context menu MIDDLE CLICK Simulates a middle mous...

Страница 42: ...roke they cannot be used to select OK You must use your pen to click on the OK button Enter a name for the keystroke definition The name will be displayed with the respective control or in the Radial...

Страница 43: ...he application switching dialog box with focus on the next open application On Windows 8 Windows 7 systems running Aero Flip 3D will be activated with focus on the next open application When you selec...

Страница 44: ...only Tiles all open windows To access this option first choose KEYSTROKE and then click on the ADD SPECIAL menu within the dialog box PRESSURE HOLD Locks the pressure at the current pressure level unt...

Страница 45: ...ation on the Cintiq s screen surface Display Toggle enables you to cycle between pen control for Cintiq and your other displays This is like using Cintiq as a standard Wacom Tablet where the screen cu...

Страница 46: ...ser in applications that support the ERASE function Default setting for the eraser See erasing Sets the screen cursor tracking speed when in mouse mode Sets the screen cursor acceleration when in mous...

Страница 47: ...your product model TABLET PC TABLET PC INPUT PANEL Tablet PCs and Windows systems that support the Tablet PC Input Panel Opens the Tablet PC input panel when you press a tool button set to this funct...

Страница 48: ...options The menu closes after you make a selection To close without making a selection click on the X located at the center of the Radial Menu or on a control slice that has no function assigned to i...

Страница 49: ...pending on your settings some portions of the active area may no longer be usable when this option is selected When deselected the correct scale or proportions are not maintained For example drawing a...

Страница 50: ...re added the ALL icon changes to ALL OTHER and an application icon is displayed for the newly added application s In the above example application specific settings have been added for the GRIP PEN If...

Страница 51: ...en customized in this manner will use the tool settings for ALL OTHER Tip First customize settings for one application When you feel comfortable with the process you can create more application specif...

Страница 52: ...d and the appropriate tabs for that tool are displayed To add a different tool to the TOOL list simply use the tool on your Cintiq When you select a tool that has been added to the TOOL list the appro...

Страница 53: ...Index Index Contents Contents RENAMING THE TABLET IN THE TABLET LIST Within the control panel TABLET list double click on the pen display icon If desired enter a new name to be used for the pen displa...

Страница 54: ...Visit www wacom com and choose the Wacom website for your region where you can check the product FAQs Frequently Asked Questions 5 If you are having a compatibility conflict between Cintiq and a new h...

Страница 55: ...ED lights white If the LED does not light verify that the USB cable is plugged into an active USB port If the Cintiq is plugged into a USB hub try plugging it directly into the USB port on your comput...

Страница 56: ...he TOOL list with its default settings Open the Wacom Tablet control panel and click on the ABOUT button In the dialog box that appears click DIAGNOSE The DIAGNOSTICS dialog box shows dynamic informat...

Страница 57: ...e to select the pen display you are testing from the TABLET INFO column 2 Move your tool along the pen screen surface The X and Y DATA values should change to reflect the tool position 3 Test your pen...

Страница 58: ...axis by moving the pen from a vertical position toward the bottom of the tablet the Y TILT value should change from approximately 0 to 60 Now move the tool toward the top of the tablet the Y TILT val...

Страница 59: ...he video cable that came with the Cintiq Check that the video cable is fully connected Turn off both your computer and the Cintiq Check the video cable and any video adapters for bent or broken connec...

Страница 60: ...o the contrast settings in small increments as changes in contrast may affect color accuracy The color white does not display as white Check the color profile settings that you are using with Cintiq V...

Страница 61: ...ufacturer for that particular device The status LED is off Make sure the Cintiq is turned on Check that the AC power adapter is plugged into both the Cintiq and an active power outlet Use only a power...

Страница 62: ...k assist You have to press hard with the pen when clicking drawing or writing Open the Wacom Tablet control panel and go to the PEN tab Move the TIP FEEL slider toward SOFT or select CUSTOMIZE and dec...

Страница 63: ...ists refer to step 2 software installation and reinstall the Wacom driver software For Mac you must restart your computer after installing the Wacom driver for proper operation If you have customized...

Страница 64: ...ntrol panel Some applications can override and control the ExpressKey Rocker Ring or Home Button functions See using applications integrated for tablet control If you are using application specific se...

Страница 65: ...ss the Start screen Windows 7 Open the utility by clicking the START icon and selecting ALL PROGRAMS Select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY It is a good idea to first back up you...

Страница 66: ...om Tablet Utility to work with preferences Close any open applications Open the main APPLICATIONS folder Then open the WACOM TABLET folder and run the WACOM TABLET UTILITy It is a good idea to first b...

Страница 67: ...menu choose your HOME Open the LIBRARY and PREFERENCES folders Remove the following preferences COM APPLE INK FRAMEWORK PLIST COM APPLE INK INKPAD PLIST COM APPLE INK INKPAD SKETCH 3 Go back to SYSTEM...

Страница 68: ...n When you call you should be at your computer with the following information available This manual Serial number See the label on the back of the Cintiq Driver version number See the Installation CD...

Страница 69: ...k in all applications Cintiq supports general mouse input functions in all applications Assuming the product driver is installed and functioning properly pressure sensitivity and eraser functions are...

Страница 70: ...ative access to install a hardware device The pen and screen cursor do not line up Why The Cintiq needs to be calibrated This should be done each time you reinstall the tablet driver or delete the Cin...

Страница 71: ...care to never spill liquids onto the Cintiq or the pen Be especially careful of getting the display Rocker Ring ExpressKey or pen buttons and tip wet as they contain sensitive electronic parts that w...

Страница 72: ...ent parts see ordering parts and accessories Important When not in use place the pen in the pen case or pen stand or lay it flat on your desk When the optional Airbrush is not in use lay it flat on yo...

Страница 73: ...nage your Cintiq preferences uninstall the product software and more Uninstalling Cintiq Managing preferences Installing multiple tablets Using applications integrated for tablet control Importing exp...

Страница 74: ...NINSTALL A PROGRAM or ADD OR REMOVE PROGRAMS 3 Select WACOM TABLET and click on the REMOVE button Windows 7 1 Click START and choose CONTROL PANEL 2 Click UNINSTALL A PROGRAM or ADD OR REMOVE PROGRAMS...

Страница 75: ...sers click REMOVE under ALL USER PREFERENCES Administrator rights are required to delete preferences for all users Relaunch any currently open tablet aware applications that you may be running To back...

Страница 76: ...en display s or tablet s The eraser function will continue to work correctly using the first pen display or tablet that was added to the control panel To remove one of multiple pen displays or tablets...

Страница 77: ...Tablet control panel settings are returned to their previous state To review ExpressKey Rocker Ring Home Button or pen function settings for the current front most application set an ExpressKey to SET...

Страница 78: ...on Radial Menu or pen button and eraser functions To import expert settings 1 Choose an XML file with settings for use with a particular application Double click on your file selection 2 Carefully rea...

Страница 79: ...n screen keyboard to directly enter text with your Wacom pen There are different ways to launch the Input Panel Click on the Input Panel icon which appears when you move the screen cursor into a text...

Страница 80: ...site for your region You can also discover which software applications are currently tablet enhanced to support the pressure sensitivity and other special functionality of your Cintiq by searching sof...

Страница 81: ...ina Detailed Asia Pacific Limited Warranty policy and product registration may be found online at http www wacom asia com To obtain technical support or Warranty service within Southeast Asia Oceania...

Страница 82: ...Europe call 49 0 180 500 03 75 or send an email to spareparts wacom eu Or visit http shop wacom eu You can also contact your local dealer distributor or technical support using the appropriate number...

Страница 83: ...wheel The control wheel on the optional Airbrush Hardware control buttons The function buttons on the Cintiq See using the expresskeys rocker ring and home button Journal A Microsoft Windows applicati...

Страница 84: ...your input tools or Cintiq to display this menu Screen cursor The pointer on the screen Screen cursors come in different shapes such as an I beam arrow or box depending on which application you are ru...

Страница 85: ...ol panel lists 32 manage settings 29 opening 29 overview 30 tabs 32 Controls testing 56 Customizing 28 eraser feel 36 ExpressKeys 39 pen 34 pen display functions 32 Radial Menu 48 Rocker Ring and Home...

Страница 86: ...48 using 48 Requirements system 9 Rocker Ring 24 Setting up 9 Settings changing for specific application and tool 52 removing 52 user 25 Settings and Express View 29 Side switch using 22 Software inst...

Страница 87: ...1 12F KGIT Sangam Center No 8 Jianguomenwai Street 1601 Sangam dong Mapo gu Seoul 121 913 Korea Chaoyang District Beijing 100022 Telephone 82 2 557 3894 China Fax 82 2 557 3895 Internet http www wacom...

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