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The pen side switch does not
work.
•
Be sure you are using only the pen that came with your product,
or a Wacom accessory pen specified for use with the Cintiq 13HD.
Other pens may not function properly on the Cintiq.
•
Be sure to press the side switch when the pen tip is within 5 mm
(0.2 inch) of the Cintiq active area. Do this without pressing down
on the pen tip.
•
In the Wacom Tablet control panel, verify that the side switch is set
to the proper function you are expecting to occur for the application
and tool you are using.
•
Check the S
IDE
S
WITCH
M
ODE
. If C
LICK
& T
AP
is selected, you will
need to first press the side switch, then touch the pen tip to the pen
screen surface in order to perform a click function.
•
Make sure the status LED lights white when you press the side
switch. If it does not, verify that the USB cable is plugged into an
active USB port on your computer or on a USB hub. The LED will
not light if the USB cable is not plugged into an active port.
•
If the LED does not light, you may have defective hardware (see
).
The screen cursor moves but
it does not jump to the pen tip
location when placed on the
screen, and it does not follow
the pen tip when moving the
pen across the display.
•
Make sure the Wacom driver has loaded properly by opening the
Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to
and reinstall the Wacom driver software. (For Mac, you
must restart your computer after installing the Wacom driver for
proper operation.)
•
If you have customized the side switch on your pen to toggle
between pen mode and mouse mode, make sure that your Cintiq is
operating in pen mode.
When using Cintiq on a
multiple monitor system, you
cannot use the pen to control
the other monitor(s).
•
Cycle between pen control for Cintiq and your other displays by
pressing an ExpressKey or pen button that is set to
.
•
You can also use your pen to control the other monitors in mouse
mode. To use mouse mode, first set a pen button to M
ODE
T
OGGLE
.... Then use the button to toggle between pen mode and
mouse mode.
The line you are drawing does
not line up with the location of
the screen cursor.
•
To function properly, some applications require that the pen be set
to pen mode. Make sure the pen has not been toggled to mouse
mode.
•
If you have set the pen to pen mode and the problem still exists,
then you may have a corrupted preferences file. Follow the
instructions in
to create a new preferences file.
The computer does not go to
sleep.
When you are not using the pen, remove it from the Cintiq surface or
Cintiq will continue to send data, keeping the computer awake.
The screen cursor jumps back
when using your regular
mouse or trackball.
When not in use, place the pen in the pen case, pen stand, or some
other location near the Cintiq. Do not leave the pen on the display.
Leaving your pen on the display may interfere with screen cursor
positioning when using other input devices.
