VTS Medical Systems WPG-25-070-10, Техническая документация инструкция

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EN
2. WARRANTY CARD
1. Stamp of the company to carry out installation VTS POLSKA Sp. z o.o .
Al. Grunwaldzka 472 A,
80-309 Gdańsk
Polska
www.vtsgroup.com
2. Type of device
3. Place of installation 4. Date of installation
5. Address, street 6. Apartment number
7. City 8. Postal code
Terms of warranty
1. According to this warranty, VTS Sp. z o.o., having its registered office in Gdańsk, at the following address: Al. Grunwaldzka 472 A, 80-309
Gdańsk [hereinafter referred to as VTS], guarantees a failure-free operation of the equipment sold by VTS and installed within the area of: the
countries of the European Union and Russian Federation, Ukraine and Kazakhstan, and delivered together with a valid Warranty Card, within
the period specified in par. “Warranty Period”, item 1.
2. The terms of warranty are coming in force from the moment of having completed the purchase of the device.
Warranty period
1. The warranty concerning the Water Pump Group (WPG) type device, hereinafter referred to as device, is valid for the period of 2 years, from
the date of having purchased the equipment by the Buyer
2. The date of purchase is considered to be the date of issuing a VAT invoice, which documents the purchase of the device by the Buyer, from
VTS or a distributor of VTS.
3. When submitting a complaint, the Buyer is obliged to present a copy of the VAT invoice, which documents the purchase of the faulty device.
Scope of warranty
1. Should the complaint be accepted, VTS shall replace the device with new one.
2. Warranty services do not interrupt nor suspend the warranty period. The warranty for the replaced or repaired parts of the device expires
together with the expiration of the warranty for the entire device.
3. VTS shall not be responsible on other legal basis than warranty, in the case of faulty products.
Warranty does not cover
1. The faults resulting from reasons other than related to the equipment itself.
2. The damage to the device that resulted from the impact of the surrounding, improper transport or storage.
3. Mechanical defects, resulting from improper control and use of the device, which contradicts the technical documentation of the device, as
well as repairs and maintenance, carried out by unauthorized personnel.
4. The equipment that has been installed or activated in a manner that violated the enclosed technical documentation, or by personnel
without appropriate qualifications.
5. The equipment that has been modified, subjected to a modification of working parameters, repair or replacement of parts, without written
consent of VTS.
6. Parts of the device subject to normal maintenance.
VTS is not responsible for
1. On-going maintenance, inspections and programming of equipment.
2. Damage caused by standstills of equipment, while waiting for warranty services.
3. All damage pertaining to Buyer’s property, other than the equipment in question.
Complaints
1. Complaints are to be reported to VTS via e-mail or fax.
2. Complaints are to be submitted, using the following form: Complaint Report Protocol, available on the following website: www.vtsgroup.
com.
3. Correctly submitted complaint should have the following information:
- Type of the device;
- Date of device purchase;
- Date and place of device installation;
- Name the Seller’s company and the company that installed the device;
- Contact information to the person responsible for the complaint;
- Detailed description of the defect (in particular, description of the faulty operation, names of defective parts);
- Copies of the correctly filled warranty card; date of sale (4); index number of the device, same as the number on the rating plate (2); stamp
of the company that installed the device (1).
4. Should the Buyer refer to the damage inflicted to the equipment in transport, a complete device, placed in the original protective packaging,
is to be delivered to the place of repair, as appointed by VTS.
5. VTS shall inform the Buyer about the refusal or acceptance of the complaint, within 7 working days from the date of having received the
correctly filled Complaint Report Protocol.
Warranty services
1. Should the complaint be accepted, VTS shall provide warranty services, within 14 days from the date of having received the correctly filled
Complaint Report Protocol. This period may be extended to 30 days, should extraordinary circumstances occur, for reasons beyond VTS
control.
2. Defective equipment or its parts, which have been replaced, as part of a warranty service, become the property of VTS.
3. All the costs borne by VTS, resulting from an unfounded complaint, are incurred to the Buyer who submitted the complaint. These costs are
calculated for, based on the binding pricelist of VTS.
4. VTS has the right to refuse the carrying out of a warranty service, if the company has not received the entire payment for the device subject
to complaint, or a warranty service previously rendered.
5. The Buyer that submits the complaint is obliged to cooperate with VTS, during the period of rendering the warranty service.
In particular, the Buyer is obliged to:
- Provided unobstructed access to the faulty device, including, should it be necessary, the preparing of equipment, i.e. scaffoldings, hoists etc.;
- Make available the original Warranty Card of the device and the VAT invoice that documents the purchase of the device;
- Provide work safety, during the rendering of a warranty service;
- Enable the commencement of service work, directly after the arrival of the personnel that will render such service.
6. The Buyer that reports a complaint is obliged to confirm the rendering of a warranty service, in writing.
E-mail: vts.pl@vtsgroup.com, fax: (+48) 12 296 50 75
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