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TROUBLESHOOTING
12. TROUBLESHOOTING
If you have difficulty with your phone, please try the suggestion listed below.
Problem
Solutions
My telephone does
not work at all.
Make sure the batteries are installed and charged
correctly. For optimum daily performance, return the
handset to the telephone base after use.
Make sure the power adapter is securely plugged into
an outlet.
Make sure the telephone line cord is plugged firmly into
the telephone base and the telephone wall jack.
Unplug the electrical power to the telephone base.
Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the handset and telephone
base to synchronize.
Remove and re-insert the batteries. If that still does not
work, it might be necessary to purchase new batteries.
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The display shows
“No line”.
I cannot hear the
dial tone.
Disconnect the telephone base from the telephone
wall jack and plug in a working telephone. If the other
telephone still does not work, the problem is probably
in the wiring or the telephone service. Call your
telephone service provider.
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Low battery shows
on screen.
Place the handset in the telephone base for recharging.
Remove and re-install the batteries and use it until fully
depleted, then recharge the handset in the telephone
base.
If the above measures do not solve the problem,
replace the batteries.
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The batteries do
not charge in the
handset or the
handset batteries
do not accept
charge.
Make sure the handset is placed in the telephone base
correctly.
Remove and reinstall the batteries, then charge for up
to 16 hours.
Purchase new batteries.
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