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Troubleshooting
The base unit does not ring when there is an incoming call.
• Make sure there is a dial tone before dialing.
•
Make sure the ringer volume of the base unit is not set to off (page 5).
• Make sure the DC power cable, Ethernet cable, AC power cord, and the power
adapter are plugged in properly (page 2).
•
If other telephones in your office are having the same problem, the problem is in
the wiring or IP PBX service. Contact your service provider (charges may apply)
or system administrator.
•
Other electronic products such as HAM radios and other DECT phones can
cause interference with your conference phone. Try installing your conference
phone as far away as possible from these types of electronic devices.
• Unplug the AC power cord from the wall outlet. Wait for approximately 15
seconds, and then plug it back in. If you still cannot get a dial tone, please
contact our customer service hotline designated above for assistance.
My wireless mic does not work at all.
The wireless mic works only when the base unit is properly powered and the wireless
mic is lifted from the charging cradle.
If the wireless mic works, with the wireless mic lifted, the status indicator under the
MUTE ALL
button turns green within 2 seconds when you press on the base unit.
If the status indicator remains off and inactive, please follow the steps below:
1. Remove the battery from battery compartment.
2. Insert the battery again and secure the battery door. Then, return the wireless mic
to the charging cradle.
3.
Make sure the wireless mic is placed in the charging cradle correctly (page 3).
The status indicator under the
MUTE ALL
button should turn orange.
If the status indicator remains off at the time the wireless mic returned to the charging
cradle, the wireless mic or the charging cradle is probably defective. Please contact
customer service for assistance.
If the status indicator does not turn orange, please follow the steps below:
1.
Remove the wireless mic from the charging cradle and install the battery again (page 3).
2. Return the wireless mic to the charging cradle. The status indicator under the
MUTE ALL
button should turn orange. The wireless mic is charging now.
3. Allow the wireless mic to be charged for at least 30 minutes.
4. Remove the wireless mic from the charging cradle again.
5. Press . The status indicator under the
MUTE ALL
button should turn green
within 2 seconds.
If that still does not work, the wireless mic might have lost its connection to the base
unit.
1.
Re-register all the wireless mics with the base unit.
2. Remove the wireless mic from the charging cradle.
3. Press again. The status indicator under the MUTE ALL button should turn green.