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If you have difficulty with your conference phone, please try the suggestions below.
For customer service, visit our website at
http://businessphones.vtech.com
or call
1-888-370-2006
.
Finding the software version
As part of troubleshooting, you may be asked to provide the software version of the
conference phone.
To view the software version of your phone:
1. When the phone is idle, press
MENU
.
2. On the Main menu, press
q
to highlight
Status
, and then press
SELECT
.
3. On the Status screen, press
q
to highlight
Product Info
, and then press
SELECT
.
4. On the Product Info screen, press
q
until
Software Ver.
appears.
My ErisStation Conference Phone with Wireless Mics does not work at all.
After powering up the base unit with a correct setup (page 2), the LCD display will
show the display name and account number (extension) of the base. Press
and
you will hear a dial tone. If any of this does not happen, please try the following:
• Make sure the DC power cable is securely plugged into base unit and the power
adapter.
• Make sure the AC power cord is securely plugged into the power adapter and a
wall outlet not controlled by a wall switch.
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing.
•
If other telephones in your office are having the same problem, the problem is in
the wiring or telephone service. Contact your IP PBX system administrator.
•
Eliminate any background noise. Dial from another room in your office with less
background noise.
Troubleshooting