TROUBLESHOOTING
Installation and Programming Manual
7-3
Question:
In supervised mode, the VoxBox incorrectly returns calls.
Answer:
•
The VoxBox’s time to wait for No-Answer parameter value is
greater then the PBX’s recall time parameter value. Decrease
the value of the VoxBox’s Time to Wait for No-Answer
parameter or increase the value of the PBX’s recall time
parameters.
Question:
In supervised mode, the VoxBox does not recognize answered
calls.
Answer:
•
Increase the voice Sensitivity parameter value.
•
Make sure that the correct Transfer Supervision Type has been
selected.
Question:
The VoxBox transfers calls made to an extension to its mailbox
and plays message stating that the extension is unavailable.
Answer:
•
The extension is in Do Not Disturb mode.
Question:
The Voice Mail Utility Program (VUP/VUJ) issues a warning that
the COM port is unavailable.
Answer:
•
Make sure that the selected COM port is not being used by
another device or Program.
•
If the selected COM port was previously used by another
device, remove the device, shut down and restart your
computer to release the serial port.