DTMF
Programming
Installation and Programming Manual
3-27
Default Values
•
0-9. If a caller dials a digit that has not been programmed (or set to default)
during playback of a script message, the VoxBox plays “This entry is not
supported” and repeats the script message.
•
If the caller dials the Operator ID code, the call is forwarded to the operator
extension regardless of script message programming.
•
At the end of a script message. If the caller does not dial a number during
playback of a script message, the VoxBox disconnects the call at the end of the
message.
3.7.5 Supervised, Semi-Supervised and Non-Supervised Transfers
Transfer to an extension may be supervised, semi-supervised or non-supervised.
In a supervised mode, the VoxBox detects Busy and No-Answer signals from the
PBX. In a semi-supervised mode, the VoxBox only detects Busy signals. In a non-
supervised mode, the VoxBox transfers a call to the required extension without
checking the status of the extension.
You can configure the VoxBox to detect Answer, Busy and Do Not Disturb signals
by recognizing the DTMF codes sent by the PBX or analysing the Call Progress
tones.
If DTMF signals are selected for the supervised mode, you must define DTMF
codes for the Answer, Busy and Do Not Disturb conditions.
Note: Do not forget to enter programming mode by dialling *900 and the
administrator’s password before using the programming commands.