©
2020 The Vollrath Company L.L.C.
Part No. 352480-1 ml
3/24/20
www.vollrathfoodservice.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
Technical Services
[email protected]
Induction Products: 800.825.6036
Countertop Warming Products: 800.354.1970
Toasters: 800-309-2250
All Other Products: 800.628.0832
TROUBLESHOOTING
SERVICE AND REPAIR
Serviceable parts are available on Vollrath.com.
To avoid serious injury or damage, never attempt to repair the unit or replace a damaged power cord yourself. Do not send units directly to
The Vollrath Company LLC. Please contact Vollrath Technical Services for instructions.
When contacting Vollrath Technical Services, please be ready with the item number, model number (if applicable), serial number, and proof of
purchase showing the date the unit was purchased.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
This warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not offer a written
warranty to purchasers for such uses.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as specifically
described in our full warranty statement. In all cases, the warranty runs from the date of the end user’s original purchase date found on the receipt.
Any damages from improper use, abuse, modification or damage resulting from improper packaging during return shipment for warranty repair will
not be covered under warranty.
For complete warranty information, product registration and new product announcement, visit www.vollrathfoodservice.com.
Problem
Might be Caused By
Course of Action
Unit does not chill correctly.
Unit is not connected to an electrical outlet. Plug cord into an electrical outlet.
Internal well components not installed.
Use all internal well components provided: drop sides, false bottom,
false bottom support brackets and adapter bar support brackets.
Adapter bars and/or templates not in use.
Use adapter plates and/or templates.
Drafts and room air currents disturbing the
curtain of cold air immediately above the
food pans.
Eliminate drafts and room air currents.
Compressor is not functioning correctly.
Contact Vollrath Technical Services.
Pans not being installed 1" below the top of
the well/below the air vents.
Install pans 1" below the top of the well/below the air vents.
High room relative humidity.
Room relative humidity should not exceed 60%, reduce humidity to
the extent possible.
