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Sec

tio

n 1

0 –

Erro

r M

sag

es an

d S

ple

lt F

din

Error message

Cause

Solution

rry

ut o

f S

erv

Low Water

The machine is filling

Wait for the machine to fill with

water

Fill Timeout

The machine has failed to fill

with water

Check that the water supply to

the machine is connected and

turned on

Water Tank

Heating

The water is heating to the

correct operating

temperature

Wait for the machine to heat up

and enter standby mode

Waste Bucket Full The waste bucket is full

Empty, clean and refit the waste

bucket

Rinsing

Operator/engineer running

the rinse program

Wait until machine completes

rinse cycle and returns

Out of Coffee

Fresh beans canister and/or

freshbrew canister empty

(B2C machines)Bean canister

shut-off closed

Refill bean canister with fresh

beans and/or coffee canister

with freshbrew coffee

Fully open bean canister shut- off

(

see sub-section 4.5.6 Fresh

Bean Canister - B2C machines

for full details

)

10.2 Simple Problem Solving

Details are given in the table below on how to deal with common faults that can be easily

remedied by the operator.

Safety First!

Should the remedy given below not cure the problem, or the fault is not

listed,

DO NOT ATTEMPT TO CURE THE FAULT YOURSELF

. Contact your machine

supplier for assistance.

Fault

Possible Cause

Remedy

Waste bucket

overflowing

Level sensor incorrectly

located in the bucket

Ensure sensor is positioned

correctly in the bucket

Incorrect drinks

dispensed

Ingredient canisters located

incorrectly

Refit canisters into their correct

positions

Leaking from dispense

area

Mixing system/ʻOʼ ring

fitted incorrectly

Refit correctly and ensure that

all mixing stations are water

tight

Blank LCD display

Electricity supply turned off Ensure electricity supply is

turned on at the mains

Cups jamming

Incorrect cup size

Remove cups from cup stack and

replace with correct size cups

No change given from

change giver (where

fitted)

Coin tubes jamming

Coin tubes empty or below

pre-set level

Clear coin tubes and check for

blockage. Check and refill coin

tubes where necessary

Low water indicated on

LCD display

Water supply turned off

Ensure water supply is turned on

at stop tap

Содержание B2C

Страница 1: ...1 Part Number PR14037000 Issue A April 2012 ...

Страница 2: ...Congratulations on your purchase of the VOCE freestanding vending machine from Crane Merchandising Systems ...

Страница 3: ...w these basic safety precautions when operating or maintaining your machine 1 Ensure that you and anyone who will operate or maintain your machine have this manual available for quick and easy reference and read all instructions carefully before commencing work 2 Beware of Electricity Certain maintenance operations require your machine to remain connected and switched on Only trained personnel sho...

Страница 4: ...reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety Children should be supervised to ensure that they do not play with the appliance Your VOCE machine is for indoor use only and because it is a beverage machine should be sited in a clean an...

Страница 5: ...3 1 3 External Features Key 1 Upper Graphic Panel 7 LCD Display 2 Selection Decals 8 Selection Button 3 Door Lock 9 Coin Return Button 4 SureVend Sensor 10 Coin Entry 5 Kickplate 11 Coin Return 6 Adjustable Foot 12 Lower Graphic Panel ...

Страница 6: ...Key 1 Main Switch 8 Kick Plate 2 Spray Head 9 Service Keypad 3 Oltre Brewer Coffee 10 Cup Turret 4 Oltre Brewer Tea 11 Door Locking Mechanism 5 Mixing Station 12 Cup Catcher 6 Brewer Waste Container 13 Surevend Sensor 7 Waste Bucket 14 Drip Catcher Bracket ...

Страница 7: ...en the door using the key provided Remove transit packing and installation kit Check for visual signs of damage which may have occurred during transit If your machine is damaged or any parts are missing you must contact the supplier immediately 5 Level your machine in both the front to back and side to side planes by adjusting the feet Ensure that the door opens and closes easily and the lock oper...

Страница 8: ...e resulting from a system which has not been earthed On no account should it be earthed only to the water supply pipe The appliance must be connected to mains protected by a certified safety switch double pole with a capacity appropriate for the application and in compliance with National and European regulations on electrical safety The appliance must be connected to a 230 Volt 50Hz 13 amp fused ...

Страница 9: ... out which will only allow the heater tank to fill for a maximum of two minutes If after power up the heater tank has not filled within this time the mains power supply should be switched off and then on again to reset the heater tank time out After the above message the Sorry Out Of Service Water Tank Heating message is displayed 6 B2C Models While the machine is powering up the LCD will display ...

Страница 10: ...ated in the Service Keypad on the rear of the door and ensure that a cup is ejected cleanly from the cup drop unit 12 Press the Park Head button 8 located in the Service Keypad on the rear of the door and ensure that the dispense head moves to its fully extended position Press the button again to return the dispense head to its correct homed position 13 Freshbrew Models Ensure the brewer guard and...

Страница 11: ...cated near the power supply 6 Place the syrup containers in the bottom right hand side of the cabinet and insert the dip tubes into the containers ensuring that the correct flavours correspond to the drinks displayed on the selection decals 7 Prime the syrup selections ready for use by pressing button 13 on the service keypad The LCD will display the screen opposite N B Ensure that the waste bucke...

Страница 12: ...g tablets supplied with the machine are used exclusively for cleaning the CoEx brewer fitted to VOCE B2C machines These are available from your machine supplier in packs of 30 part number ZC10598000 A detailed procedure for cleaning this brewer unit is outlined in sub section 4 7 CoEx B2C Brewer Unit 4 5 Daily Cleaning Filling Procedure Important Cleaning and maintenance must be carried out daily ...

Страница 13: ...n water and dry thoroughly before refitting to machine 5 Remove and clean the extract tray see sub section 4 5 3 Extract Tray for details 6 Refit the whipper base Push the whipper base onto the motor shaft with the arrow symbol lined up with the motor plate fixing screw f as shown Turn the whipper base clockwise until it locates with the first click locking position g Ensure 0 ring h is correctly ...

Страница 14: ...isters Fill and Refit Fill ingredient canisters as required Important Ensure that the canisters are refitted to correct operating stations Weekly Empty and wash the canisters Dry thoroughly refill and refit into the machine 4 5 6 Fresh Bean Canister B2C machines If necessary refill the canister Close the outlet slide a before removing the canister Refit the canister Open the outlet slide N B To ma...

Страница 15: ...clean the interior of the door and the dispense area Refit the drip tray cup catcher and cup stand ensuring that the drip tube from the cup catcher moulding is located correctly Remove and discard the drip catcher cup b and replace with a new cup Note A 7 9oz cup should be used on all models 4 5 9 Cup Check Fill the cup turret as required Allow the cups to drop into the tubes directly from the pac...

Страница 16: ...there are no leaks 4 Press the Test Vend button 6 and using the selection buttons on the front of the machine vend a drink to ensure that the machine operates correctly Press the X Exit key to exit menu 4 6 Oltre Brewer Cleaning Procedure 4 6 1 Daily Cleaning Procedure Important Cleaning and maintenance must be completed daily Fill a cleaning bucket with hot water and dilute the bactericidal clean...

Страница 17: ...ill stop at the open position Remove the brewer chamber filter belt assembly then remove the belt Clean all components with the recommended mix of de staining solution soak for 5 to 10 minutes Rinse all parts thoroughly in clean water re assemble into the machine Press the service keypad Brewer Clean button 4 and the machine will flush the brewer Empty the brewer waste container Wash the waste con...

Страница 18: ...refully pull the brewer unit out 2 Place the CoEx brewer unit into the diluted bactericidal solution and clean the unit thoroughly Rinse thoroughly with clean water 3 Remove the B2C coffee chute assembly With a clean dry brush clean the area around and under the coffee dispense outlets 4 With a clean dry brush wipe away any coffee deposits Refit the assembly to the machine and secure a ...

Страница 19: ...e service keypad and follow the on screen instructions Cleaning Tablets are supplied in packs of 30 CMS part no ZC10598000 2 Cleaning cycle lasts approximately 5 minutes and dispenses approximately 1 8 ltrs of water through the dispense head Safety First Keep hands clear of the brewer mechanism during the cleaning routine 3 On completion the LCD will display the message Cleaning Cycle Complete Pre...

Страница 20: ...ty of the bottle to remove all traces of gas and contact your supplier 1 Open the cabinet door and un hook the safety chain from the gas bottle Turn off the gas supply from the bottle 2 Following correct procedures for safe lifting lift the empty cylinder c w regulator out of the machine Carefully undo the locknut using the spanner supplied Remove the regulator from the empty bottle 3 Ensure that ...

Страница 21: ...perators Program 5 2 Button Brewer Open Oltre Brewer Runs the brewer s Brewers will move and stop at the open position 5 3 Button Rinse Flush Rinses each of the mixing bowls Once complete the machine returns to standby mode Caution Ensure that a suitable container is placed under the dispense position Keep hands away from the dispense area whilst the flushing cycle is in operation 5 4 Button Brewe...

Страница 22: ...by the operator 5 11 Button CoEx Tablet Clean B2C Machines Initiates the CoEx brewer tablet cleaning routine CMS recommends that this brewer cleaning routine should be carried out on a weekly basis 5 12 Button Reset Waste Counter F Brew B2C Machines This is only relevant if the feature is turned on during installation Every time that the waste container is emptied the waste counter must be reset T...

Страница 23: ...xt and numerical data For indexing up in a program For indexing down in a program Edit key Used to select and enter the highlighted menu and to save data to machines memory X Exit key Press to return to the previous menu screen START Press to set all or clear all data or begin a test sequence 6 2 Menu Display The VOCE features the CMS interactive menu display It is used to display programming info...

Страница 24: ...ocated inside the door Enter the 4 digit operator s entry pin code 2 Press the Edit key Press the Edit key to access the operators program or X Exit key to return the machine to standby mode 3 The LCD on the front of the machine will display the top level programming menu screen Main Menu The first available menu Data Recall is highlighted indicating that it can be selected To move to a different ...

Страница 25: ...s scroll through until the required day is highlighted as shown Pressing the Edit key will select the day indicated by an X appearing in its adjacent box Continue until all required days have been selected Pressing the X Exit key will move back to the previous screen and save the new settings N B Pressing the START key on the drink selection keypad will check all boxes if empty or clear all boxes ...

Страница 26: ...act for the service life of the controller board unless the back up battery is removed 1 From the Data Recall screen highlight Non Resettable Sales Data and press the Edit key The LCD will display the screen as shown opposite From this menu the operator can view data for the Overall Totals highlighted By Product along with data relating to Cash Cashless and Token Vends 2 To view the Overall Totals...

Страница 27: ...nt Coffee As shown opposite The operator can then scroll through the list displayed using the up or down keys on the drink selection keypad and view the audit data N B Individual By Product screens also display the price set for the selection as shown 7 When complete press the X Exit key on the drink selection keypad to return the machine to the previous screen 8 To return the machine to standby m...

Страница 28: ...via the Clear Data menu as described previously 7 1 5 Cup Vends This menu displays the number of cup drop vends that the machine has made The data can be cleared via the Clear Data menu as described previously 7 1 6 Print Data Selecting the appropriate number will send that data to a connected printer 7 2 Diagnostic Menu 1 This menu will display any current errors on the machine this will enable t...

Страница 29: ... to 45p press the sequence 0 0 0 4 5 using the number keys on the selection keypad 5 Press the Edit key to return to the Individual Prices screen and verify that the new price displays in the status line along the bottom of the display Use the up or down keys to highlight further selections 7 3 2 Entire Machine This sub menu allows the operator to set a single price for all selections 1 When highl...

Страница 30: ...ent value in the status line e g 5p as shown Press the Edit key to access the Mug Discount sub menu 2 To enter a discount value e g 6p press 0 0 0 0 6 using the keys on the selection keypad 3 Press the Edit key to return to the Price menu screen and verify that the new price displays in the status line along the bottom of the display 7 3 4 View High Low Price This sub menu allows the operator to v...

Страница 31: ... 1 Open cabinet door and extend the delivery head by pressing 8 on the service keypad 2 Using the above information about pipe size connect the pipes to the dispense head the numbers on the diagram below indicate which mixing bowl brewer should be connected to which nozzle 3 The pipes should be cut to such lengths that when the head is in this extended position they are not too taut and neither do...

Страница 32: ...Part Number For Type VCH HYG B2C Bean to Cup VCH HYG DFB Double Freshbrew VCH HYG INSTANT Instant VCH HYG R G Roast Ground VCH HYG SFBC Single Freshbrew Coffee VCH HYG SFBT Single Freshbrew Tea VCH HYG TFB Triple Freshbrew A full list of recommended spare parts can be found on our website http www cranems co uk technical documents ...

Страница 33: ...tion 1 PL13126000 Cup Catcher Moulding Squat Cup 2 PL13125000 Cup Catcher Moulding Tall Cup 3 PL13128000 Cup Catcher Moulding 12oz Cup 4 S101142960 Silicon pipe 16mm OD 5 PL04589000 Cup stand 6 PL13802000 Drip tray 7 PL10274000 Grille drip tray 8 MT11611000 Drip Catcher Bracket 1 2 3 4 5 6 7 8 ...

Страница 34: ...red Co Ex brewer has not been setup Call an engineer Freshbrew and B2C drinks cannot be dispensed Out Of Cups Please Insert Mug Cup stacks empty SureVend has detected an error with the cup drop unit Refill cup stacks with correct size and type of cup Check the CDU if error remains call engineer Please Remove Cup A cup or mug has been left in the vend area Remove the cup or mug to cancel the error ...

Страница 35: ...n in the table below on how to deal with common faults that can be easily remedied by the operator Safety First Should the remedy given below not cure the problem or the fault is not listed DO NOT ATTEMPT TO CURE THE FAULT YOURSELF Contact your machine supplier for assistance Fault Possible Cause Remedy Waste bucket overflowing Level sensor incorrectly located in the bucket Ensure sensor is positi...

Страница 36: ... vends dispensed through CoEx brewer Empty coffee waste bin and reset waste counter see sub section 5 12 Button 12 Reset Waste Counter F Brew B2C Machines for details 10 3 Machine Leaking Should the machine develop a leak switch off the mains water supply at the stop tap and if safe to do so switch off the mains electricity supply Contact your machine supplier for further assistance Safety First D...

Страница 37: ...articles intended to come into contact with food relating to plastic materials and articles intended to come into contact with foodstuffs Tests have been performed by accredited certification bodies in accordance to the following specifications EN 60335 1 2002 A1 A11 EN 60335 2 75 2004 A1 EN ISO 11201 EN ISO 3744 EN 55014 1 2000 A1 A2 EN 55014 2 1997 A1 EN 61000 3 2 2000 A2 EN 61000 3 3 1995 A1 A2...

Страница 38: ...ane range To find this and other manuals and technical information for the Crane Merchandising Systems range go to www cmsspares eu Visit the Tech Zone on our website to find this and other manuals and technical information for the Crane Merchandising systems range www cranems co uk technical ...

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