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SUPREMA 2001 - OPERATION & SERVICE MANUAL

Suprema 2001 - Operation & Service

July 6, 2001

Page 39 of 60

INDICATOR MESSAGES

(in alphabetical order)

MESSAGE

POSSIBLE CAUSE

CORRECTIVE ACTION

BREWER HOME ERR

PRESS <START>

The brewer is not in the home or
starting position.

(

Press

the

START

button to cycle the

brewer.

(

The home switch may be defective or

needs to be re-adjusted or cleaned.

(

An electrical connection to the brewer

home switch is faulty.

(

The brewer brake may not be working

properly. Adjust the brake or replace the
brewer motor.

CALL KEY

OPERATOR

The cashbox has accumulated $220 or
more and needs to be emptied.

(

Empty the cashbox and clear the

CASHBOX TOTAL

counter.

CHECK CHOCOLATE
HARNESS/SETTINGS

The chocolate harness is not
connected to the rear board.

(

Connect the chocolate harness to the

rear board.

(

The chocolate products are enabled on a

non-chocolate equipped unit. Disable hot
chocolate and/or cafe mocha.

CHECK CHOCO PUMP

Chocolate pump cannot find the home
position.

(

The chocolate harness is not connected

properly to the pump or board.

CHECK FOR A

JAMMED BUTTON

“

START

”

button or

“

HOT WATER

”

button is

stuck pressed down.

(

Fascia may be binding against the side

of the

“

START

”

button or

“

HOT WATER

”

button. Re-align fascia or trim fascia
around the button(s).

(

“

START

”

button or

“

HOT WATER

”

button

may have collapsed. Replace front
board.

CHECK WATER

TEMP. HARNESS

The temperature probe harness is not
connected to the rear board.

(

Connect the temperature probe harness

to the rear board

COIN CHANGER

NOT INSTALLED

The system is set to

COIN

mode, but a

coin changer is not installed.

(

Install a coin changer.

(

Switch

FREE

mode.

DEFECTIVE COIN

CHANGER SENSOR

A sensor in the coin changer is
defective.

(

Replace the coin changer.

EMPTY GROUNDS

CONTAINER

The waste container is full and needs to
be emptied.

(

Empty the grounds container and reset

the message by pressing the red

OPEN

BREWER

button (the button must then be

pressed a second time to complete the
cycle).

*EMPTY* - REFILL

CHOCOLATE BOTTLE

Chocolate container needs to be filled.

(

If the chocolate container is already full,

the caretaker may have forgotten to
reset the message.

*EMPTY* - REFILL

LARGE/SMALL HOPPER

Coffee hoppers need to be filled.

(

If the coffee hoppers are already full, the

caretaker may have forgotten to reset
the message(s)

Содержание 2001

Страница 1: ...Manual P N N016489 July 6 2001 Page 1 of 60 HOT BEVERAGE SYSTEM Operation and Service Manual Software Version 6 1 2001 ...

Страница 2: ...Bottom Pause Delay 23 Canceling Messages 23 Free Vend Key Switch Set Up 24 Empty Grounds Container Message 24 Number of Chocolate Pump Cycles 25 Double Cup Feature 25 Temperature 26 Custom Message 26 Language 27 Water Level Probe 27 Post Mix 28 Locking the Counters 29 Force Vend Feature 29 OPERATION INFORMATION 30 Resetting Coffee and Chocolate Refill Messages 30 Priming the Chocolate Pump 31 Syst...

Страница 3: ... has been replaced by the EMPTY GROUNDS CONTAINER message Setting up the counter for this message has not changed More information is found in this manual There is no carafe button on the selection panel The large cup setting can be designated for carafe in the Set up mode If the large cup is set for carafe and double cup the carafe setting overrides the double cup setting If no default setting is...

Страница 4: ... Provides access to the programming and to the configuration of the machine FREE COIN Toggles the machine from FREE mode to COIN mode Red indicator LED will be lit when the machine is in FREE mode OPEN BREWER RESET PRODUCT This button is red to simplify identification for the caretaker It opens the brewer to perform maintenance RINSE CYCLE Provides access to the rinse cycles for the brewer and cho...

Страница 5: ...h VKI Technologies 1 Remove the coffee maker from its shipping carton a Lay the coffee maker on its side b Cut the tape on the bottom of the carton c Fold the flaps outwards and cut off the bottom flap d Remove the polystyrene foam packing material and cut the plastic bag with scissors as indicated in figure 3 e Turn coffee maker upright and lift off the carton f Remove the remaining polystyrene p...

Страница 6: ... in the following areas Valve cover Service cord Brewer spout Cup Trays WARNING Do not connect the service cord to the wall outlet at this point as more adjustments are still required to the machine CONNECTIONS AND ADJUSTMENTS When the water tank is drained after testing at the factory it is possible for the element may remain hot for a short while afterwards and trigger the thermal cut off switch...

Страница 7: ...f the backing paper c Align the upper half of the decal with the right side of the inner door d When satisfied with the alignment apply the lower portion of the decal to the door surface e Lift the upper portion of the decal and remove the backing paper f Apply pressure to the upper half of the decal from the center outwards 9 Apply the Diagram decal a Peel the backing from the decal b Align the d...

Страница 8: ...e coffee maker into the wall outlet 12 Switch the coffee maker ON a The main power switch is found on the back of the coffee maker b When the power is switched ON you should hear the coffee maker filling with water c Check the plumbing for leaks and correct them if necessary d Check the display for any messages and take the indicated action 13 Fill the ingredient dispenser with coffee a Open the f...

Страница 9: ...fee maker and to open the front door The tables below outline the clearances needed for the area in which the coffee maker is installed Installation Dimensions Suprema Height 41 inches 104 5 cm Depth 28 inches 71 5 cm Width 22 5 inches 57 cm Height with Hopper Extension 45 inches 114 5 cm Width with cup holder 26 5 inches 67 5 cm Width with A P P unit or bill acceptor unit or condiment stand 32 5 ...

Страница 10: ...he insert and the ferrule provided with the valve b Tighten the nut CAUTION There are potential problems when using a self piercing saddle valve It is important when clamping the valve to the pipe that it remains straight When you tighten the nut on the outlet tubing make sure the valve remains stationary on the pipe Movement of the valve will cause the needle to move creating an oversized hole in...

Страница 11: ...he tubing to the inlet of the water filter a Most filters have an arrow to indicate the direction of the water flow 2 Connect a section of tubing to the water filter outlet and run it to the inlet of the machine a Insert the tubing into the outlet side of the water filter and secure b Coil an extra 18 inches 45 centimeters of tubing behind the coffee maker to allow for repositioning of the coffee ...

Страница 12: ...t the water temperature with a thermometer Test brew a cup of coffee Use coins to test a coin changer if one is being used Familiarize the caretaker with the coffee maker This includes cleaning how to use the keys whom to call in case of a problem etc Check for leaks one final time Tighten fittings where necessary If the coffee maker is equipped with the hot chocolate option remember to leave an e...

Страница 13: ... possible to reset it at this point To scroll to the next counter press the UP button on the hidden menu scroll buttons d The next counter to be displayed is the VEND TOTAL RESET counter resettable Press the START button to reset if needed e The next counter to be displayed is the TOTAL SELECTION counter Press the START button to reset the counters Please note that a confirmation message will appe...

Страница 14: ...or your selection will be illuminated EXAMPLE If you need to know how many MEDIUM cups of DECAF STRONG strength have been brewed press the DECAF STRONG and MEDIUM CUP buttons The LED s will illuminate and the display will show how many cups of this particular selection were brewed To check any other selection press the corresponding buttons on the selection panel As previously stated the counter r...

Страница 15: ...on pressed switch power to coffee maker ON d The following message will now appear on the display e Enter the TOTAL COUNTER RESET access code described below TOTAL COUNTER RESET ACCESS CODE The following is the factory preset TOTAL COUNTER RESET access code press the following in the sequence outlined below 1 COFFEE 2 MILD STRENGTH 3 LARGE CUP 4 MEDIUM CUP 5 SMALL CUP Once the access code has been...

Страница 16: ...ng is the sequence of the settings that appear when you scroll through the SET UP mode Please note that there are some differences between the Regular software version and the APP software version Suprema Model Type REG APP PRODUCT ON OFF SET PRODUCT SET WATER SET PRICE ENABLE SWITCHES SET DEFAULT SET TOP PAUSE SET BOTTOM PAUSE MAXIMUM CUPS FOR CARAFE FREQUENCY OF MESSAGES SERVICE COUNTER BOTTOM P...

Страница 17: ...ode and proceed to the next setting press the hidden UP or DOWN scroll buttons SETTING PRODUCTS 1 To adjust product settings press the UP button on the hidden menu scroll buttons and scroll until the following message appears a Press the START button to enter the set mode b At this point you can now select the product settings for any cup size product and product strength by pressing the appropria...

Страница 18: ...changer can be purchased from your local Coinco retailer Installation instructions for the coin changer and pricing decals can be found on page 58 of this manual 1 To adjust price settings press the UP button on the hidden menu scroll buttons and scroll until the following message appears a Press the START button to enter the set mode b At this point you can now select the price setting for any cu...

Страница 19: ...r requires only a large cup for hot chocolate it is possible to cancel only the small and medium cups for hot chocolate without canceling the large cup 1 To cancel individual selections press the UP button on the hidden menu scroll buttons and scroll to the SET PRICE menu a Press the START button to enter the set mode b At this point you can now select the price setting for the cup size and produc...

Страница 20: ...ll buttons SETTING TOP PAUSE The TOP PAUSE occurs when the brewer is at top dead center and is before the regular pause When the piston reaches top dead center in the cylinder the brewer will pause for the amount of time set in this menu to allow the coffee and water to steep mix together The higher the TOP PAUSE is set to the stronger the cup of coffee that is brewed by the equipment 1 To set the...

Страница 21: ...ed it will start at the maximum number of cups set in this menu and decrement by one cup every time the carafe button is pressed 1 To set the maximum number of cups for a carafe press the UP button on the hidden menu scroll buttons and scroll until the following message appears a Press the START button to enter the set mode b Using the hidden setting adjustment buttons increase or decrease the max...

Страница 22: ...set starts at 6000 and decrements by one every time a product is dispensed Once it reaches zero the following message appears This message acts as a reminder that regular maintenance is due on the equipment Please note that this feature can be canceled For more information please check the CANCELING MESSAGES section of this manual 1 To reset the service counter press the UP button on the hidden me...

Страница 23: ...rence CANCELABLE MESSAGES Refill Large Hopper Refill Small Hopper Refill Chocolate Empty Grounds Call Key Operator Service Message Custom Messages Temp Too Low 1 To cancel one of the passive messages or to make the message active press the UP button on the hidden menu scroll buttons until the following message appears a Press the START button to enter the set mode b Scroll through the messages by ...

Страница 24: ... START button to enter the set mode b Scroll to the required function type by pressing the hidden setting adjustment buttons c To save press either one of the two hidden menu scroll buttons once the desired function is displayed on the LCD SETTING THE EMPTY GROUNDS CONTAINER MESSAGE This feature enables a message to appear as a reminder that the grounds container must be emptied It can be programm...

Страница 25: ...z cup of coffee it is possible to set a 10 oz large cup to brew a double cup 1 To program a cup to be a double cup press the UP button on the hidden menu scroll buttons until the following message appears a Press the START button to enter the set mode b On the front selection panel press the cup size that needs to be programmed to become a double cup The LED that corresponds to that cup size will ...

Страница 26: ...ustomized message Upper and lower case letters numbers and an assortment of symbols are provided as text for setting your custom message 1 To set a custom message to appear on the display press the UP button on the hidden menu scroll buttons until the following message appears a Press the START button to enter the set mode b On the display you will notice a line underneath the first character To c...

Страница 27: ...tment buttons select ENGLISH or FRENCH or ENGLISH FRENCH c To save press either one of the two hidden menu scroll buttons SETTING THE WATER LEVEL PROBE When scrolling through the SET UP mode you will notice a setting in the menu that reads 1 Press START to access this menu a Using the hidden adjustment buttons change the setting from MECHANICAL SWITCH to ELECTRONIC PROBE b Exit the SET UP mode WAR...

Страница 28: ...ow that the maximum coffee water timing on this unit is 3 5 seconds This value has to now be entered as the maximum in this menu This setting will now limit the water being dispensed into the brewer from the coffee valve to a maximum of 3 5 seconds e It will now be necessary to return to the SET WATER menu Using the example above the large cup coffee water timing was set to 3 5 seconds and the max...

Страница 29: ...o unlock them c To save press either one of the two hidden menu scroll buttons once the desired function is displayed on the LCD SETTING THE FORCE VEND FEATURE There are three different settings that can be programmed for this particular feature This feature can be set in the SET UP mode 1 To set the FORCE VEND feature press the UP button on the hidden menu scroll buttons and scroll until the foll...

Страница 30: ...e Press the HOT CHOCOLATE button on the front selection panel of the coffee maker to reset the chocolate message counter f Press the red OPEN BREWER button to cycle the brewer back to the home position If the counters have been properly reset when the hoppers and chocolate container were filled it will be possible to get a fairly accurate reading on their level status To check their levels simply ...

Страница 31: ...ure has been included on this software version that will indicate the system s status There are indicator symbols on the bottom right corner of the LCD that will always appear The symbols are outlined below SYMBOLS MEANING OF SYMBOLS When these two symbols toggle from one to the other microprocessor is OK and heater is off temperature of water is at proper level When these two symbols toggle from ...

Страница 32: ... cycle no water or product and stop once it reads the home position If the home position is not found within 24 seconds the brewer motor will stop and an error message will appear If the chocolate pump falls out of the home position it will automatically cycle until it reads the home position and then it will stop If the home position is not found within 8 seconds the pump will stop and an error m...

Страница 33: ...1 Activate the chocolate rinse cycle by pressing the RINSE CYCLE button on the control panel inside the front door a It will now be necessary to select the type of rinse cycle required For a chocolate rinse press the HOT CHOCOLATE button on the front selection panel to begin the cycle b The chocolate valve will now open and dispense water from the tank for about five seconds and the whipper will a...

Страница 34: ...aner will break down all the oils and stains that have accumulated on the brewer To cancel the five minute pause and proceed to the seven rinse cycles press the START button For proper brewer cleaning it is recommended that the full cycle be performed c After the 5 minutes have elapsed the brewer will cycle dumping the cleaner into the waste container in the process The brewer will then automatica...

Страница 35: ...o download software updates from the Data Link device to the coffee maker Following this procedure will not change any settings that have already been programmed into the software 1 Switch the power to the coffee maker OFF 2 Interface the Data Link with the coffee maker a Open the front door b Open the inner door c The RS232 connector illustrated below is located above the control panel on the ins...

Страница 36: ...the values to factory settings both the DOWNLOAD PROGRAM and DOWNLOAD FACTORY SETTINGS LED s should be lit indicating that both of these functions are active 5 Press the START button on the Data Link to activate the downloading procedure 6 The program will now download automatically The downloading procedure will take approximately three minutes WARNING Do not interrupt this procedure once it is i...

Страница 37: ...ee maker to another the procedure outlined below must be performed This needs to be done with the power to the coffee machine ON STEP 1 TRANSFERRING SETTINGS TO THE DATA LINK DEVICE 1 Connect the Data Link phone jack harness to the free connector on the back of the front board 2 Press the SET UP button on the back of the front board a The following message will appear on the display 3 Press the bo...

Страница 38: ...be required If multiple Suprema coffee makers require the same custom message to be displayed this too can be transferred from one unit to several others Simply program the custom message on the first unit and perform STEP 1 on the previous page Transferring Settings to the Data Link Device Once done follow the procedure outlined below This procedure will transfer ONLY the custom message Please no...

Страница 39: ... board CHECK FOR A JAMMED BUTTON START button or HOT WATER button is stuck pressed down Fascia may be binding against the side of the START button or HOT WATER button Re align fascia or trim fascia around the button s START button or HOT WATER button may have collapsed Replace front board CHECK WATER TEMP HARNESS The temperature probe harness is not connected to the rear board Connect the temperat...

Страница 40: ...ear board Connect the overflow harness to the rear board PLEASE CHECK TANK HARNESS The water tank harness is not connected to the rear board Connect the water tank harness to the rear board PLEASE CHECK WATER SOURCE Indicates a problem with the main water supply not getting to the water tank At this point the water tank is not full and this message has to be reset To reset it switch the power off ...

Страница 41: ... level probes They may be covered with lime or scale Clean the probes or delime the water tank components Inlet valve may be leaking constantly allowing water to enter the tank Replace the inlet valve Water in the tank may be boiling Turn temperature down to 185 195 F If message cannot be cleared rear board may be wet Replace the board and let the wet one dry overnight WATER OVERFLOW EMPTY DRY CAT...

Страница 42: ... a The brewer motor will cycle and stop in a position where it will accept the brewer with the chamber open 2 Place the brewer onto the brewer bracket a Make sure that the brew chamber is open b Gently grasp the brewer with one hand on the top and the other hand on the bottom c Align the top edge of the brewer with the locating flanges on the brewer bracket One flange is at the left side of the br...

Страница 43: ...e rear board 3 Remove the two lower screws attaching the motor to the bracket a These screws are located below the drive coupling 4 Loosen the two upper screws 5 Lift the motor and switch assembly up and clear of the key hole slots 6 Remove the switch assembly a Remove the three screws that secure the bracket to the motor b Disconnect the wires from the brewer motor INSTALLING THE BREWER MOTOR 1 I...

Страница 44: ...uring the hose to the inlet fitting at the bottom of the water tank b Pull firmly on the hose to remove it 7 Remove the screws that secure the inlet valve to the back of the machine INSTALLING THE INLET VALVE 1 Make sure the coffee maker is switched OFF 2 Position the valve in place and secure it with the two screws 3 Replace the two wires onto the inlet valve a Wires 6 1 and 7 1 4 Secure the hose...

Страница 45: ...ly hot Use caution when removing the outlet valves INSTALLING THE OUTLET VALVES 1 Immerse the valve seal support in warm water and insert it into the tank outlet tube 2 Insert the valve into the appropriate outlet of the hot water tank a The top outlet is for chocolate the center is for hot water and the lower is for coffee water 3 Re connect the valve wires a Coffee valve wires are numbered 3 and...

Страница 46: ... inlet fitting 5 Remove the valve cover on the water tank 6 Remove the hose from the hot water valve 7 Remove the hose fitting from the whipper motor if installed 8 Disconnect the water tank harness from the rear board 9 Disconnect the temperature probe harness from the rear board 10 Disconnect the wires identified in the table below WIRE CONNECTED TO 1 2 on General Harness Whipper Motor 8 1 on Ge...

Страница 47: ... valve 7 Connect the chocolate hose fitting to the whipper assembly 8 Install the valve cover REMOVING THE WATER TANK LID ASSEMBLY 1 Remove the water tank from the coffee maker a Refer to the Removing The Water Tank Assembly in this manual 2 Disconnect wires 9 and the wire from the thermal cut off switch going to the heater element 3 Disconnect the 3 position wiring receptacle from the water level...

Страница 48: ...he heater element to the lid 4 Remove the heater element 5 Detach the thermal cut off probe from the heater element a Remove plate clamp securing the thermal cut off probe to the element INSTALLING THE HEATER ELEMENT 1 Position the heater element into the tank lid a The curve at the bottom of the heater element should point towards the rear of the tank 2 Secure the element to the tank lid with the...

Страница 49: ...r element is not hot before proceeding 2 Remove the drain valve a Remove the upper and lower clips on the drain plug b Push drain plug upwards until it goes through the bottom of the tank to the inside c Remove the tank lid d Reach inside the tank and remove drain plug INSTALLING THE DRAIN VALVE 1 Install the drain valve a Remove tank lid b Add new o rings to the drain valve c From the top of the ...

Страница 50: ...offee maker 6 Remove the ingredient dispenser INSTALLING THE INGREDIENT DISPENSER 1 Position the drive pins of the motor so they are all vertical 2 Position the drive couplings of the ingredient dispenser so that they are vertical 3 Place the ingredient dispenser on the ingredient dispenser bracket a Make sure the ingredient lid is up and the ingredient dispenser couplings and motor drive pins mat...

Страница 51: ...2 2 are for the large section of the ingredient dispenser coffee Wires 4 and 12 1 are for the small section decaf 4 Install the ingredient dispenser bracket 5 Install the ingredient dispenser a Refer to the Installing Ingredient Dispenser instructions in this manual 6 Install the brewer bracket 7 Install the brewer REMOVING THE SUPREMA FRONT BOARD 1 Open the inner door 2 Disconnect any harnesses c...

Страница 52: ... board cover 9 Remove the rear board a Grasp the board and lift it up to free it from the joggle INSTALLING THE REAR BOARD 1 Place the rear board onto the joggle on the rear wall of the machine a Place the board on the back wall and slide it downwards until it aligns with the joggle b Hold it in place and secure it to the cabinet with a screw 2 Connect all the cables and harnesses a All the connec...

Страница 53: ...INSTALLING THE FUSE BOX ASSEMBLY 1 From inside the cabinet put the service cord through the fuse box location cutout in the back of the cabinet 2 Place the fuse box into position 3 Align the holes on the fuse box with the holes on the cabinet wall 4 Secure with two screws 5 Connect the wires identified in the table below WIRE CONNECTED TO 3 2 on fuse box harness 11 on water tank harness 3 3 on fus...

Страница 54: ...SUPREMA 2001 OPERATION SERVICE MANUAL Page 54 of 60 July 6 2001 Suprema 2001 Operation Service ELECTRICAL WIRING DIAGRAMS ...

Страница 55: ...SUPREMA 2001 OPERATION SERVICE MANUAL Suprema 2001 Operation Service July 6 2001 Page 55 of 60 SUPREMA SUPREMA SUPREMA SUPREMA ...

Страница 56: ...SUPREMA 2001 OPERATION SERVICE MANUAL Page 56 of 60 July 6 2001 Suprema 2001 Operation Service SUPREMA SUPREMA ...

Страница 57: ...SUPREMA 2001 OPERATION SERVICE MANUAL Suprema 2001 Operation Service July 6 2001 Page 57 of 60 HARNAIS RÉSERVOIRE EAU CHAUDE WATER TANK HARNESS SUPREMA G410280 ...

Страница 58: ...he DIP switches on the inside of the coin changer and adjust them accordingly Consult the diagram below for the function of each switch 5 Slide the key hole slots of the changer onto the mounting screws a Having removed the acceptor you will see three key hole slots on the rear wall of the changer Align these slots with the three mounting screws on the inside of the door It may be necessary to hol...

Страница 59: ...the side of the plastic and pull it inwards to free it from the bezel 3 Once the plastic cover is loose remove it from the door 4 Remove the graphics sheet from behind the plastic cover 5 Using the decal sheet provided peel off the product cup size and price decals required and stick them onto the graphics sheet 6 Once done place graphics sheet inside the plastic cover 7 Place plastic cover and gr...

Страница 60: ...SUPREMA 2001 OPERATION SERVICE MANUAL Page 60 of 60 July 6 2001 Suprema 2001 Operation Service ...

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