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TROUBLESHOOTING GUIDE
VITALINQ™ Communications Troubleshooting Guide
Call us first! We want to hear from you. 1-800-319-6014 or [email protected]
The communication system between the procedure room and control room is very easy to
repair. All devices unplug for easy replacement.
5.1
Most likely problems
Nothing works.
Check to see that the power cord is plugged in, and that the white and blue cables are plugged
into the proper jacks.
No music.
Check to see that the white and blue cables are plugged all the way into the proper jacks. Try a
CD. FM or AM stations may be blocked by the shielding effect of the building. See section 4
for music system operating instructions.
Intermittent interference is heard over the procedure room communication speaker.
Move any cellular phones in the control room at least 2 feet away from the console. (Cellular
phones have on occasion been found to create interference due to RF bursts they emit when
connecting to a cellular network.)
People in Procedure Room hear unwanted speech or noise from Control Room.
If the desk mic talk touch sensor is depressed or locked on, people in the Procedure Room
will hear the Control Room via the desk microphone. This will also happen if a headset
is connected and the mute switch is not muted (or optional Foot Switch is pressed or it is
unplugged or not plugged in all the way).
Operator can’t hear people in the Procedure Room while wearing Headset.
Verify Headset LISTEN control is turned clockwise; Verify that headset plug is in all the way.
Try another headset. Try plugging the headset into the other jack on the console and adjust its
LISTEN control. If one is used, verify that the foot switch is plugged in on the same side.
Doctor can’t hear the Operator.
• Verify communication speaker in procedure room is connected and/or circuit board on
speaker is properly seated in speaker clips.
• Verify that headset plug is in all the way.
• Try another headset if one is available.
• Unplug the foot switch (if supplied). If the doctor can hear, then replace foot switch.
• Move headset and foot switch (if supplied) to jacks on the other side of console. (The left
and right sides of the console are separate headset channels.)
• On the rear of the console is a small white slotted shaft, which controls the headset
“TALK” volume. Try turning this clockwise to increase the talk volume.
• Press the desk mic talk bar. If the doctor can now hear the operator then the problem is
