User Manual
Arctic Substation Gateway
Firmware Version 2.4.x
50
Document Version 1
Limited Warranty
Coverage
Viola Systems warrants this hardware product to be free from defects in
materials and workmanship for the warranty period. This non-transferable,
limited warranty is only for the first end-user purchaser. The warranty begins
on the date of purchase and lasts for the period specified below:
Arctic Substation Gateway: one (1) year
Excluded Products and Problems
This warranty does not apply to: (a) Viola Systems software products; (b)
expendable components such as cables and connectors; or (c) third party
products, hardware or software, supplied with the warranted product. Viola
Systems makes no warranty of any kind on such products which, if included,
are provided "AS IS." Excluded is damage caused by accident, misuse, abuse,
unusually heavy use, or external environmental causes.
Remedies
The sole and exclusive remedy for a covered defect is repair or replacement
of the defective product, at Viola Systems’ sole option and expense, and
Viola Systems may use a new or refurbished parts or products to do so. If
Viola Systems is unable to repair or replace a defective product, an alternate
exclusive remedy shall be a refund of the original purchase price.
The above is Viola Systems’ entire obligation to you under this warranty.
IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT,
INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES,
INCLUDING LOSS OF DATA, USE, OR PROFITS EVEN IF VIOLA SYSTEMS
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no
event shall Viola Systems’ liability exceed the original purchase price of the
device server. Some states or countries do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion
may not apply.
Obtaining Warranty Service
It must be notified to Viola Systems within the warranty period to receive
warranty service. During the warranty period, Viola Systems will repair or
replace, at its option, any defective products or parts at no additional charge,
provided that the product is returned, shipping prepaid, to Viola Systems. All
replaced parts and products become the property of Viola Systems. Before
returning any product for repair, customers are required to contact the Viola
Systems.
