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User Manual
Arctic Substation Gateway

Firmware Version 2.4.x

Document Version 1

8 Troubleshooting

Q: Wireless WAN is not coming up

A: Check settings (

Mobile WAN

on page 24), SIM card and signal level. An

easy way to check the connection status is checking the LEDs, see section

Mobile WAN status LEDs

on page 29.

Q: OpenVPN is not working

A: For more information, see OpenVPN application note. Send a request to
[email protected] for the note.

Q: Serial ports are not working

A: For more information, see serial port chapter notes. Verify DIP switch
configuration if RS-422 or 485 modes are being used.

Q: Can not access web user interface

A: Web user interface uses HTTPS for secure web access and it must
be specified on the web browser address field like in this example:
https://10.10.10.10.

Q: Cannot access the Internet with laptop connected to Arctic Substation
Gateway

A: Testing the mobile WAN connection:
1. Configure mobile WAN connection and verify if it connected to the network

2. Connect a laptop to Ethernet LAN

3. Check that S-NAT rule on the firewall is set as "Action"="Masquerade" and

"Destination Inter- face"="Mobile WAN".

4. Check that DNS Proxy is enabled from Services->Common screen.

5. Configure network settings on laptop to use Arctic Substation Gateway

Ethernet LAN address as gateway and DNS server.

With these setting, the Internet should be accessible on the laptop.

Содержание Arctic Substation Gateway

Страница 1: ...Arctic Substation Gateway User Manual Arctic Substation Gateway 2651 Firmware Version 2 4 x Document Version 1 March 2013 ...

Страница 2: ... written permission from Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation All other product names mentioned in this manual are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems Ltd Lemminkäisenkatu ...

Страница 3: ...cumstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse eng...

Страница 4: ...d Emissions 0 15 30MHz EN 50082 1 Immunity Test 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 336 EEC Note This is a Class A product In a domestic environment this produc...

Страница 5: ...f the products To prevent damage both the product and any terminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or inte...

Страница 6: ...User Manual Arctic Substation Gateway Firmware Version 2 4 x 6 Document Version 1 Revisions Date Document Version Firmware Version Description of Changes 05 2013 1 0 First version ...

Страница 7: ...hernet WAN 12 2 4 3 Ethernet LAN 13 2 5 Serial ports 13 2 5 1 Serial console port 13 2 5 2 Serial port 1 14 2 5 3 Serial port 2 15 2 6 Power switch and reset button 16 2 7 Power connector 16 2 8 Antenna connector 16 2 9 SIM card slots 16 2 10 DIN rail mounting 17 2 11 Product label 17 2 12 Accessories 18 3 QUICK INSTALLATION 19 3 1 Connection Principle 19 3 2 Connecting cables 19 3 3 Logging in to...

Страница 8: ... 3 Modem info screen 29 5 SERIAL PORT CONFIGURATION 31 5 1 Configuring serial gateway 31 6 ADDITIONAL SYSTEM CONFIGURATION 32 6 1 Changing system password 32 6 2 Date and time 32 6 3 System log 32 6 4 Factory default settings 32 6 5 Firmware update 32 6 6 Configuration profiles 33 7 IEC 104 APPLICATION SETTINGS 34 7 1 General settings 34 7 2 Serial settings 35 7 3 Network settings 36 7 4 IEC 104 S...

Страница 9: ...uting Arctic Substation Gateway can be configured to fit in all kinds of networks It also has full support for Serial Ethernet routing of industrial network protocols High security Arctic Substation Gateway has highly configurable firewall and secure VPN support for secured connectivity Redundancy and reliability Arctic Substation Gateway offers redundancy against network breakdowns and remote VPN...

Страница 10: ... right with section reference to more detailed information 1 Reset button Power switch and reset button on page 16 2 Error LED section LEDs on page 11 3 Ethernet WAN port section Ethernet WAN on page 12 4 Ethernet LAN ports section Ethernet LAN 5 LEDs section LEDs on page 11 6 Serial console port section Serial console port on page 13 7 SIM card slots section SIM card slots on page 16 2 2 Back Pan...

Страница 11: ...mething wrong with the unit or the power supply causes the unit to restart constantly Try with another power supply and if that does not help contact technical support Error Off Unit is operating normally Blinking Unit is operating normally RUN Off If the unit is turned on and RUN led is not blinking the system has catched an error and is waiting for restart The unit should restart soon On VPN con...

Страница 12: ...bile WAN Arctic Substation Gateway has a high speed wireless functionality which allows the use of bandwidth demanding wireless applications Arctic Substation Gateway supports wireless data speeds up to 7 2 Mbit s however the practical data transfer rates depend on selected wireless network and network capacity Table 3 Mobile WAN specifications Networks Frequencies Maximum data rates UMTS with HSU...

Страница 13: ...ions Speed 10Base T 100Base TX Duplex Half and Full Auto negotiation Yes Recommended cabling Cat5 or better If Ethernet LAN interface is directly connected to computer both crossover and straight cables can be used Ethernet LAN interface supports automatic MDI MDIX detection 2 5 Serial ports Arctic Substation Gateway has two application serial ports and one serial console port The application seri...

Страница 14: ...iola Systems They allow serial console access with the adapter and straight Ethernet cable Viola Systems order code is 3170 Contact the local sales office for more details To open serial console access a terminal program is needed Recommended terminal programs are Tera Term and Putty Open the connection using Ethernet LAN settings 2 5 2 Serial port 1 Serial port 1 is configurable to multiple seria...

Страница 15: ... RS 485 Selects serial port operation mode 2 FULL HALF 0 FULL 1 HALF Selects between half 2 wire and full duplex 4 wire 3 BIAS 0 OFF 1 ON RS 485 biasing 4 TERMINATION 0 OFF 1 ON RS 485 termination Serial port pinouts in RS 422 and RS 485 modes are described in the table below 2 5 3 Serial port 2 Table 13 Serial port 2 Figure 6 Connector diagram Table 14 Connector pinout Pin Function 1 DCD 2 RXD 3 ...

Страница 16: ...Power supply connector Figure 7 Connector Pin Symbol Function 1 Voltage in positive 11 18 VDC 400 mA 2 Voltage in negative 3 GND Extra ground connection Arctic Substation Gateway can be also used with 2 pin power connector pin 3 left unconnected The unit is protected against reversed polarity within the limits of the specified voltages Viola Systems default power supply for Arctic Substation Gatew...

Страница 17: ...the holder 3 Put the SIM card onto the tray 4 Insert the tray carefully back to the holder and press the tray until it is locked If two SIM cards are used repeat the procedure for SIM slot 2 2 10 DIN rail mounting Arctic Substation Gateway has mounting holes for optional DIN rail mounting brackets Viola Systems order code for DIN rail mounting kit is 3003 Contact the local Viola Systems distributo...

Страница 18: ...Gateway Possible accessories are listed in the table below Table 17 Arctic Substation Gateway accessories Accessory Order code Serial console adapter RS232 to RJ45 3170 DIN rail monting kit 2 DIN rail clips with screws 3003 Optional power supply 12V 1 5A with universal 100 240VAC IEC input 3020 Accessory kit Serial console adapter Ethernet cables power supply 3221 ...

Страница 19: ...oes down For example if the Ethernet LAN goes down the traffic is automatically switched to mobile WAN and back when the Ethernet interface comes up again This way the availability of the remote system is better than with just one interface 3 2 Connecting cables 1 Verify that the power switch is in the OFF position 2 Connect the Ethernet cable between Arctic Substation Gateway Ethernet LAN connect...

Страница 20: ...ample 10 10 10 11 with netmask 255 0 0 0 Check with ping command 2 Connect to the Arctic Substation Gateway using the web browser The default IP address of Arctic Substation Gateway is 10 10 10 10 netmask 255 0 0 0 Please make sure to connect to a HTTPS port see the figure below Figure 9 Browser https example Note The browser request for the certificates and can be ignored at this point ...

Страница 21: ...on larger screens See the figure below Figure 10 Configuration menu 3 4 Configuring Ethernet LAN 1 Select Network Ethernet LAN from the left menu 2 Enter the preferred configuration to the configuration fields 3 Press Submit button on the bottom to save the settings 4 Select Tools Reboot from the left menu and press Reboot button to restart the unit If the IP addresses are changed the existing web...

Страница 22: ...rnet WAN has to be set as a default gateway set PrimaryWAN Interface EthernetWAN 5 If both Ethernet WAN and Mobile WAN configured define the Backup WAN Interface If the primary WAN interface comes down Arctic Substation Gateway automatically switches default route to backup WAN interface The figure below shows example configuration where Ethernet WAN is configured as default route Figure 11 Ethern...

Страница 23: ...is always visible on the left pane In the menu the items are grouped together in sections such as System Network VPN and Firewall Figure 12 Web user interface 4 1 1 Host and domain names Host and domain names can be set from the System General Settings screen Figure 13 General Settings 4 1 2 Ethernet WAN This screen configures the Ethernet WAN interface on Arctic Substation Gateway ...

Страница 24: ... a given time window it informs the WAN switch logic to try the secondary interface If the WAN redundancy is implemented by using two separated Ethernet connections with different gateways the Backup Gateway parameter needs to be configured towards the correct backup gateway Backup Gateway parameter is not needed if WAN redundancy is implemented with wireless connection See section WAN Failover on...

Страница 25: ...ame and authentication details if needed If Arctic Substation Gateway acts as a wireless router to Ethernet devices and DNS is needed enter DNS configuration as well When ready press the Submit button on the bottom of the page to save settings Arctic Substation Gateway need to be restarted before the mobile WAN configuration is active 4 1 4 WAN Failover WAN Failover screen configures the default g...

Страница 26: ... interface to come up only when primary interface goes down Disable if both wireless and wired WAN interfaces have to be up all the time 4 1 5 Ethernet LAN This screen configures the Ethernet LAN interface on Arctic Substation Gateway Figure 17 Ethernet LAN Configuration Ethernet LAN configuration is very simple It configures the IP address for the Ethernet LAN interface 4 1 6 Network monitor This...

Страница 27: ...hernet WAN Backup Gateway IP address IP address of backup router used to reach the internet Leave empty if unused WAN Failover WAN Default Route selection Yes No Usually Yes if default route is defined by static routes If the selection logic is done on VPN level select No WAN Failover On Demand selection Yes No Select Yes to activate the backup interfaces only when required Select No to have all t...

Страница 28: ...application note 4 2 2 Default route Default route can be configured from WAN Failover screen See section WAN Failover on page 25 4 2 3 WAN redundancy failover To configure redundancy between WAN interfaces configure multiple WAN interfaces to WAN Failover See section WAN Failover on page 25 4 2 4 Routing serial Ethernet See section Configuring serial gateway on page 31 for configuring serial gate...

Страница 29: ... when the connection is started 2 SIM LED starts to blink when SIM card is searched and turns on when the card is found and PIN code accepted 3 SIM LED starts to blink when the operator network is searched and gets lit when the network is found 4 COM LED gets lit when the connection is up 4 4 3 Modem info screen In troubleshooting situations checking the system logs helps to identify the problem A...

Страница 30: ...User Manual Arctic Substation Gateway Firmware Version 2 4 x 30 Document Version 1 Figure 20 Modem info screen ...

Страница 31: ... to Ethernet and vice versa Serial gateway processes the transmitted data transparently and does not alter it any way except for buffering it for transmission Because of the transparent communication any protocols can be used in actual communication between nodes Figure 21 Serial gateway configuration screen Serial gateway configuration depends on used protocols Both serial ports have their own co...

Страница 32: ... 23 System time configuration screen To set time manually enter the time and then press Submit button To copy time from PC press Copy PC button and answer Yes to question about changing time Note that the PC may not necessarily have correct time set and that needs validation Also note that the copy functionality requires JavaScript support from the browser 6 3 System log System log is visible on t...

Страница 33: ...to open file browsing dialog The actual dialog depends on the used browser 3 Select the updated firmware from the file dialog and return to the firmware update screen 4 Press Update button to start the firmware update 5 Confirm the update 6 The update takes a few minutes and the unit restarts with factory default settings when the update is completed 6 6 Configuration profiles Profiles can be conf...

Страница 34: ... 101 slave locally and sends them to the IEC 104 master This eliminates the need to continuously poll the data remotely and therefore reduces the communication costs on pay per use wireless network This approach also eliminates the IEC 101 parameter adjutancy problems caused by variable round trip delays on wireless networks and makes the information exchange faster and more reliable You can view ...

Страница 35: ... port Figure 27 Serial Settings Speed bps Table 19 IEC 101 serial communication speed bps IEC 101 serial communication speed bps Type Serial speed Units Bits per second Value range 1200 2400 4800 9600 19200 38400 57600 Note Data bits Table 20 Number of data bits used on IEC 101 serial communication Number of data bits used on IEC 101 serial communication Type Serial data bits Units Bits Value rang...

Страница 36: ...oolean Units N A Value range Yes No Note The HW handshaking is available only on RS 232 mode 7 3 Network settings The Network settings define the general TCP IP networking properties between the Arctic and the IEC 104 master Figure 28 Network Settings Network protocol Network protocol defines the network transmission layer protocol either TCP or UDP used on IEC 104 network communication The IEC 10...

Страница 37: ...nections and release the resources for new connections especially if the New connection priority parameter is disabled Value 0 disables the network idle timeout detection Table 26 Network idle timeout for IEC 104 connections Network idle timeout for IEC 104 connections Type Timeout Units Seconds Value range 0 65000 Note The network idle timeout must be longer than IEC 104 link test interval t3 New...

Страница 38: ...DUs the Arctic may send before requiring the IEC 104 master to acknowledge them If there are k unacknowledged frames sent the Arctic will stop polling IEC 101 slave for events until acknowledgement is received Table 28 IEC 104 TX windows size k IEC 104 TX windows size k Type Window size Units Packets Value range 1 20 Note The k must be always less than the maximum sequence number defined below The...

Страница 39: ...I frames TX timeout t1 IEC 104 I frames TX timeout t1 Type Timeout Units Seconds Value range 1 255 Note The t1 must be longer than the network round trip time The IEC 104 standard suggests 15 seconds I frames RX timeout t2 This defines the timeout in seconds from the last received I format APDU before sending acknowledgement Table 31 IEC 104 I frames RX timeout t2 IEC 104 I frames RX timeout t2 Ty...

Страница 40: ...eases the probability of detecting partially closed network connections especially in UDP mode Max sequence number These are the maximum sequence number used in IEC 104 communication The value zero selects the standard value 32767 Table 34 IEC 104 suspended timeout IEC 104 suspended timeout Type Sequence number Units Packets Value range 1 32767 Note 0 32767 as suggested by the IEC 104 standard Cau...

Страница 41: ...es Table 37 IEC 104 ASDU information object address length IEC 104 ASDU information object address length Type Field length Units Bytes Value range 1 3 Note The IEC 104 standard defines value 3 7 5 IEC 101 settings The IEC 101 settings define the properties of IEC 101 link layer and application layer parameters as described in the IEC 60870 5 101 standard The IEC 101 communication is carried out b...

Страница 42: ...second increments class 1 or 2 poll Table 40 IEC 101 event poll interval IEC 101 event poll interval Type Interval Units 0 1 seconds Value range 1 65000 Note The events are polled only when the IEC 104 connection is active Link test interval It defines the IEC 101 link test interval in 0 1 second increments Link test is performed if there is no other activity Table 41 IEC 101 link test interval IE...

Страница 43: ... Arctic waits the reply to start from IEC 101 slave after command or request Table 43 IEC 101 reply start timeout IEC 101 reply start timeout Type Timeout Units Milliseconds Value range 1 65000 Note Reply end timeout Defines the maximum duration of IEC 101 slave response Table 44 IEC 101 reply end timeout IEC 101 reply end timeout Type Timeout Units Seconds Value range 1 65000 Note Retry limit Def...

Страница 44: ...e length of the IEC 101 Common address ASDU header field in bytes Table 47 IEC 101 ASDU common address length IEC 101 ASDU common address length Type Field length Units Bytes Value range 1 3 Note The IEC 101 standard defines value 2 Info object address length IEC 101 Defines the length of IEC 101 Information object address ASDU header field in bytes Table 48 IEC 101 ASDU information object address...

Страница 45: ...must fit in the shorter one of the two It s not possible to convert e g value 12000 to a one byte field Use ASDU type replacer The ASDU type replace function can be used to convert an ASDU type Original type to another Applied type type e g in cases when the IEC implementation differs between master and slaves Table 50 Use ASDU type replacer Use ASDU type replacer Type Boolean Units N A Value rang...

Страница 46: ...ket collector buffer the amount of bytes is checked If the insertion of the new packet would cause the number of bytes in the packet collector to exceed MAX BYTES the old content is sent to the network before inserting the new one Table 52 Maximum collected bytes Maximum collected bytes Type Packet size Units Bytes Value range 1 1500 Note The value should be smaller than the MTU MRU of network use...

Страница 47: ...ackets stored into the packet collector before sending the data to the network Table 54 Maximum collected packets Maximum collected packets Type Packet count Units Packets Value range 1 255 Note 7 8 Other settings Write syslog It defines whether the error messages are stored to system log file or not Table 55 Write system log Write system log Type Boolean Units N A Value range No Yes Note The syst...

Страница 48: ...are being used Q Can not access web user interface A Web user interface uses HTTPS for secure web access and it must be specified on the web browser address field like in this example https 10 10 10 10 Q Cannot access the Internet with laptop connected to Arctic Substation Gateway A Testing the mobile WAN connection 1 Configure mobile WAN connection and verify if it connected to the network 2 Conn...

Страница 49: ...luminium sheet Operating temperature 25 70 C Storage temperature 40 85 C Humidity 0 99 non condensing Network connection 10 100M Approvals CE Size 165 x 120 x 46 mm Weight 0 6 kg Antenna connector type is FME male Table 57 Application serial port specifications Serial mode RS1 RS 232 422 485 Serial mode RS2 RS 232 Baud rate 300 460800 Data bit 5 6 7 8 Parity None Even Odd Stop bits 1 2 Flow contro...

Страница 50: ...s may use a new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product an alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS...

Страница 51: ...ormation about the Arctic product Product name ___________________________________________________ Serial no _______________________________________________________ Note the status of the Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications _____________________________________________...

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