55
AlphaCom XE - Installation, Configuration & Operation
A100K10805
9.4.1
Configuration
The default directory number for the auto-attendant feature is 9550.
Recording the message
● Dial
8180 + 9550
from a Super User station.
-
Press and hold the
M-key
while recording.
● Release the
M-key
to listen to the message
-
Press
8
to save, or
-
Press the
M-key
again to make a new recording
Alternatively, a WAV file can be uploaded from the web interface,
AlphaWeb as described in section 9.2.1.
Digit routing
The Auto-attendant number 9550 uses the DAK table of physical station
500 for the “digit” actions.
● In the
Users & Stations
window in
AlphaPro, select physical number
500
in the list box and click
DAK
● In the DAK table, enter the call
destination for digit 1 to 9 (DAK 1-9),
and digit 0 (DAK 10)
If the caller doesn’t press any
numbers within 5 seconds, the call is
automatically routed to the entry in
Search String 1.
In the Auto-attendant digit routing
example shown, Digit 1 calls station
101, digit 2 calls station 123, digit 3 calls
station 5432, and digit 0 repeats the
voice menu
Adding more auto-attendant numbers
Up to 3 auto-attendant numbers are supported, depending on the
license installed. Directory numbers for the first auto-attendant is
included by default. For the second and third auto-attendants, you have
to add new directory numbers from AlphaPro.
Adding a second auto-attendant:
In
Directory & Features
, click
Insert
and add a new number with the
following properties:
Dir.
no.
Display Text
Feature Parameter 1
(User no.)
Parameter 2 Parameter 3
Description
9551 AutoAttendant2
105
0
2
501
Auto-attendant number 2, using
Stored Voice Message 2 and the DAK
table of physical number 501
● To record a message, dial
8180 + 9551 + M-key
.
Digit routing is done in the DAK table of physical number 501.
Adding a third auto-attendant:
● In
Directory & Features
, click
Insert
and add two new numbers with
the following properties:
Dir.
no.
Display Text
Feature Parameter 1
(User no.)
Parameter 2 Parameter 3
Description
8183
MenuMsg3
111
11
3
0
Stored Voice Message 3
9552 AutoAttendant3
105
0
3
502
Auto-attendant number 3, using
Stored Voice Message 3, and the
DAK table of physical number 502
Example:
”Welcome to Procom Ltd.
Press 1 for switchboard,
press 2 for Sales department,
press 3 for Marketing
department,
or wait for an answer”
