Shipping Instructions 25
Shipping Instructions
Use the following procedure when returning a unit to the factory:
1. Call or write Vicon for a Return Authorization (R.A.) at one of the locations listed below.
Record the name of the Vicon employee who issued the R.A.
Vicon Industries Inc.
135 Fell Court
Hauppauge, NY 11788
Phone: 631-952-2288; Toll-Free: 1-800-645-9116; Fax: 631-951-2288
For service or returns from countries in Europe, contact:
Vicon Industries (U.K.) Ltd
Brunel Way
Fareham, PO15 5TX
United Kingdom
Phone: +44 (0)1489/566300; Fax: +44 (0)1489/566322
2.
Attach a sheet of paper to the unit with the following information:
a.
Name and address of the company returning the unit
b.
Name of the Vicon employee who issued the R.A.
c.
R. A. number
d.
Brief description of the installation
e.
Complete description of the problem and circumstances under which it occurs
f.
Unit’s original date of purchase, if still under warranty
3. Pack the unit carefully. Use the original shipping carton or its equivalent for maximum
protection.
4. Mark the R.A. number on the outside of the carton on the shipping label.
