Viadrus VIADRUS K 5, Руководство по эксплуатации и установке

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12 Warranty and responsibility for defects
VIADRUS a.s. provides a basic warranty period with the duration of 24 months from the sell-by date, but
not longer than 30 months from the dispatch date from VIADRUS a.s.
The condition of the warranty validity is an observance of instructions for installation, mainly:
•
Connection according to the manufacturer’s schemes by a qualified supplying or mounting company with a
valid mounting certificate.
•
Commissioning the product by a service company with a valid service certificate.
•
Observance of instructions specified in the Service and installation manual for the boiler.
•
Performance of regular revisions, specified by the manufacturer, by a service company with a valid service
certificate.
•
Using the original spare parts supplied by the manufacturer.
•
Sending information to the manufacturer about commissioning the boiler (it has to be sent by the end
customer – the user). Mainly it is necessary to specify when and who commissioned the boiler, and specify the
precise address of operation of the boiler.
VIADRUS a.s. provides an extended warranty period to the boiler drum for the time period of 60 from the
sell-by date, but not longer than 66 months from the dispatch date from VIADRUS a.s.
The condition of acceptance of the extended warranty period is:
•
Fulfillment of conditions for acceptation of the basic warranty period.
•
Sending information to the manufacturer about commissioning the boiler (it has to be sent by a service
company)
•
Performance of regular service revisions within the range specified by the manufacturer, by a service company
with a valid service certificate.
In case of reclaiming the cladding, the customer is obliged to present the packing label of the boiler
cladding, which is placed on the cardboard box, in which the cladding is dispatched.
The user is obliged to entrust the removal of failures only to a qualified contractual service accredited by
the manufacturer of the boiler VIADRUS a.s., otherwise the warranty for the proper function of the boiler is
not valid. After filling-up, the "Certificate of boiler quality and completeness" serves as the "Warranty
certificate".
The user is obliged to perform regular maintenance of the boiler.
Each announcement of defects has to be performed immediately after their location, and always in a
written form together with phone discussion.
In case of non-observance of the above mentioned instructions, the manufacturer’s warranties would not
be accepted.
The manufacturer reserves the right for changes carried out within innovation of the product, which don’t
need to be contained in this manual.
The manufacturer does not hold responsible for possible losses, unless the product is not used in
accordance with the conditions specified in this instructions manual.
The warranty doesn’t relate to:
- defects caused by a wrong mounting and incorrect operation of the product and defects caused by
incorrect maintenance – see chapter 9;
- damage and losses occurred as a result of non-observance of water quality in the heating system - see
chapter 7.1, or due to using anti-freeze liquids;
- damage of the product during transportation or other mechanical damage;
- defects caused by insufficient storage;
- defects occurred due to nonobservance of instructions specified in this manual;
- defects caused by a natural disaster or a force majeure event.