144
Troubleshooting
Troubleshooting
Problem
Possible cause
Possible solution
Cannot switch phone on
Battery out of power.
Charge the battery (see page 137).
Battery not installed correctly.
Ensure that the battery is inserted correctly (see page 17).
Phone switches off automatically
Battery out of power.
Charge the battery (see page 137).
Cannot charge battery
Battery not installed correctly.
Ensure that the battery is inserted correctly (see page 17).
Charger not connected.
Ensure that the charger is connected to the phone and to a
working power outlet.
Connectors are dirty.
Clean the connectors of the charger and battery.
Battery has worn out.
Replace the battery.
Battery or charger is damaged.
Replace the battery or charger. Contact your dealer for
assistance.
Battery loses power quickly
Bluetooth is active.
Switch off Bluetooth (see page 91).
Network not displayed
SIM card not installed correctly.
Ensure that the SIM card is inserted correctly (see page 16).
Contacts between SIM card and phone are dirty.
Gently clean the contacts of the SIM card and phone.
Network signal is weak.
Move clear of any obstructions that may block the signal.
SIM card is damaged.
Contact your service provider to obtain a replacement SIM
card.
Cannot make a call
You are outside of your network service area.
Connect to a different network if this is supported by your
service provider (see page 46).
Call barring is active.
Deactivate Call barring (see page 44).
Cannot answer a call
Call divert is active
Deactivate Call divert (see page 45).
Call barring is active.
Deactivate Call barring (see page 44).
No ringing for an incoming call
Phone is set to not ring for incoming calls.
Change or edit the profile (see page 134)
Edit the tone settings (see page 134).
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Страница 14: ...14 Getting started Vertu phone layout back Vertu phone Left and right view Top view...