Limited Lifetime Warranty Policy
LIFETIME WARRANTY
The following components are warranted for life to the original owner, subject to proof of purchase:
Firebox, Combustion Chamber, Heat Exchanger, Grate and Stainless Steel Burners.
FIVE YEAR WARRANTY
The following components are warranted for 5 years to the original owner, subject of proof of purchase:
Ceramic Fiber Logs, Catalytic Filter and Aluminized Burners.
BASIC WARRANTY
Vermont Castings Group warrants the components and materials in your gas appliance to be free from
manufacturing and material defects for a period of two years from date of installation. After installation,
if any of the components manufactured by Vermont Castings Group in the appliance are found to be
defective in materials or workmanship, Vermont Castings Group will, at its option, replace or repair the
defective components at no charge to the original owner. Vermont Castings Group will also pay for
reasonable labor costs incurred in replacing or repairing such components for a period of two years
from the date of installation. Any products presented for warranty repair must be accompanied by a
dated proof of purchase.
This Limited Warranty will be void if the appliance is not installed by a qualified installer in accordance
with the installation instructions. The Limited Lifetime Warranty will also be void if the appliance is not
operated and maintained according to the operating instructions supplied with the appliance, and does
not extend to (1) firebox/burner assembly damage by accident, neglect, misuse, abuse, alteration,
negligence of others, including the installation thereof by unqualified installers, (2) the costs of removal,
reinstallation or transportation of defective parts on the appliance, or (3) incidental or consequential
damage. All service work must be performed by an authorized service representative.
This warranty is expressly in lieu of other warranties, express or implied, including the warranty of mer-
chantability of fitness for purpose and of all other obligations or liabilities. Vermont Castings Group does
not assume for it any other obligations or liability in connection with the sale or use of the appliance. In
states that do not allow limitations on how long an implied warranty lasts, or do not allow exclusion of
indirect damages, those limitations of exclusions may not apply to you. You may also have additional
rights not covered in this Limited Warranty.
Vermont Castings Group reserves the right to investigate any and all claims against the Limited Warranty
and decide upon method of settlement.
IF WARRANTY SERVICE IS NEEDED...
1. Contact your supplier. Make sure you have your warranty, your sales receipt and the model/serial
number of your Vermont Castings Group product.
2. DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.
