17
"Duzy" Gas Log Sets – The Look and Feel of a Real Wood Fire
20304949
TROUBLESHOOTING
W
ARNING
Turn off appliance and allow to cool before
cleaning.
Only a qualified service person should
service and repair the heater.
NOTE:
All troubleshooting items are listed in order of
operation.
Problem
When ignitor button is
pressed, there is no spark
at pilot.
Appliance produces un-
wanted odors.
Appliance shuts off during
use.
Gas odor even when
control knob is in OFF
position.
When ignitor button is
pressed, there is spark at
pilot, but no ignition.
Possible Cause
1. Ignitor electrode positioned wrong.
2. Ignitor electrode is broken.
3. Ignitor electrode not connected to
ignitor cable.
4. Ignitor cable pinched or wet. Keep
ignitor cable dry.
5. Broken ignitor cable.
6. Bad piezo ignitor.
1. Appliance burning vapors from
paint, hair spray, glues, etc.
2. Gas leak.
3. Fireplace spilling.
1. Low line pressure.
2. Pilot is partially clogged.
3. Defective thermopile.
1. Gas leak.
2. Control valve defective.
1. Gas supply turned off or manual
shutoff valve closed.
2. Control knob not in PILOT position.
3. Control knob not pressed in while in
PILOT position.
4. Air in gas lines when installed.
5. Pilot is clogged.
6. Gas regulator setting is not correct.
Solution
1. Replace ignitor.
2. Replace ignitor.
3. Reconnect ignitor cable.
4. Free ignitor cable if pinched by any
metal or tubing.
5. Replace ignitor cable.
6. Replace piezo ignitor.
1. Ventilate room. Stop using odor causing
products while heater is running.
2. Locate and correct leaks.
3. Check fireplace, adjust damper position
to eliminate spillage (backdraft).
1. Locate and correct all leaks.
2. Replace control valve.
1. Locate and correct all leaks.
2. Replace control valve.
1. Turn on gas supply or open manual
shutoff valve.
2. Turn control knob to PILOT position.
3. Press in control knob while in PILOT
position.
4. Continue holding down control knob.
Repeat igniting operation until air is
removed.
5. Replace pilot assembly or get it serviced
6. Replace gas regulator.
