Verizon CENTREX CUSTOPAK, Руководство пользователя

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CALL TRANSFER
Call Transfer allows you to transfer a call to any other number either
within or outside of your CustoPAK system. You can speak with the
called person to announce the call before completing the transfer.
You can also improve customer service by using Call Transfer as
an efficient way to handle misdirected calls and reduce message-
taking and call handling time.
To use this feature:
Tell the person to whom you are speaking that you are going to
put them on hold.
Press the switchhook.
Listen for dial tone.
Dial the number to which you wish to transfer the call.
If transferring to a number within the CustoPAK system, dial
the intercom code assigned to the number.
Announce the call.
If the called number is busy or does not answer, press the
switchhoook twice to return to the original call.
Hang up.
NOTES:
1) Before making a call after completing a transfer, be sure you
hear steady dial tone. If you hear interrupted dial tone, you are
still connected to your original call.
2) If you transfer a call outside your system, local, regional toll or
long distance charges to the called number apply, as applicable.
THREE-WAY CALLING
Three-Way Calling allows you to have a three-way conference call
by adding another party to an existing call, maximizing your line
efficiency and reducing callbacks. Use Three-Way Calling when
you want to obtain answers to urgent inquiries from two separate
sources in a single call.
To use this feature:
Dial the first person (or answer an incoming call).
After the first person answers, tell them you are going to add
another person to the call and that you will be putting them on
hold while you add the new person.
Press the switchhook.
Listen for dial tone.
Dial the third person.
Announce the conference call to the third person.
Press the switchhook.
Advise both parties that the three-way call has begun.
Begin the three-way conversation.
NOTE:
If you conference a third person outside your system, local,
regional toll or long distance charges to the called number apply, as
applicable.