background image

4

5

INTRODUCTION TO THIS GUIDE

This guide is intended to provide you with information to help you 

learn to operate the features within your new CustoPAK system and 

get the most out of its many benefits.
The 

Features

 section of this guide describes the three types of 

features which are available to choose from: 
 

 Basic  Features

 are automatically activated for each of your 

lines when you purchase your CustoPAK system. 

  

Selectable Features

 are available for each of your CustoPAK 

lines at no additional monthly charge, but must be installed to  

be used.

*

 

  

Optional Features 

are available at an additional charge per line 

and must also be installed to be used.

*

You may select as many or as few of the Selectable and 

Optional features as you like for each of your CustoPAK lines, 

and may change them at any time. Should you need assistance 

selecting additional features or changing features, your Verizon 

representative is available to guide you. All features available with 

CustoPAK are included in this guide regardless of whether you have 

selected them for your system.
Before you begin using your new CustoPAK system, it is important 

to know your 

switch type

, or the type of equipment in the Verizon 

central office that handles your telephone service. Your switch 

type is shown on the front cover of this guide and may affect which 

features are available with your CustoPAK system.  As you read 

through the Features section, please note the grid to the left of 

each feature. If a dot (•) is placed beneath your switch type, that 

feature is available to you to be used on any of your CustoPAK lines.

          

*

To install these features, contact your Verizon representative. Installation charges may apply. 

Some features available with your new CustoPAK system may 

be impacted by the type of telephone equipment you have. The 

Telephone Equipment Interactions

 section found on pages 40-42 of 

this guide details some common situations which may arise.
Upon installation of your system, your Verizon representative will 

assist you in filling out your Feature Grid (see Appendix). Once 

complete, this grid indicates which features you have selected for 

each of your CustoPAK lines. The 

Appendix

 section also contains 

your Intercom and Speed Calling code charts. You may wish to make 

copies of these handy tools and distribute them to other users in 

your CustoPAK system for easy reference.
The 

Overview

 section which follows this Introduction will begin 

to acquaint you with your new CustoPAK system and the many 

benefits it provides. 
We are delighted that you have chosen Verizon. We hope this  

guide makes the transition to your new CustoPAK system as  

smooth as possible.
Should you have any questions as you learn to operate CustoPAK, 

please refer to the

 Important Numbers

 section on pages 43-45. In 

this section you will find information as to who to call for additions, 

changes, repairs, or to simply answer questions about your 

CustoPAK system. It includes telephone numbers for your Business 

Service Center and the Repair Center. We are here to help you and 

we look forward to serving you now and in the future.

          

                  For Customer Services, 

CALL

 

1.800.837.4966

Содержание CENTREX CUSTOPAK

Страница 1: ...User guide for VERIZON CENTREX CUSTOPAK Telephone Number Verizon Telephone Number 1 800 837 4966 Switch Type GTD 5 5ESS DMS 100 EWSD DMS 10 SIP...

Страница 2: ...Thank You for Selecting Verizon Centrex CustoPAK Service 1...

Страница 3: ...5 Directed Call Pick Up with Barge In 26 Hunting 27 Inside Outside Ringing 27 Speed Calling 28 CustoPAK Optional Features Call Block 29 Call Park 30 Caller ID with Anonymous Call Rejection 31 Caller I...

Страница 4: ...ach feature If a dot is placed beneath your switch type that feature is available to you to be used on any of your CustoPAK lines Toinstallthesefeatures contactyourVerizonrepresentative Installationch...

Страница 5: ...lephone system When used with existing telephone systems features like Call Transfer Three Way Calling and Consultation Hold give you the functionality of a built in second line When using these featu...

Страница 6: ...operate the CustoPAK features Voice Messaging Services Verizon Answer Call and Verizon Voice Mail service offerings Mailbox Associated with Voice Messaging services a mailbox is where your announceme...

Страница 7: ...f you hear interrupted dial tone you are still connected to your original call 2 If you transfer a call outside your system local regional toll or long distance charges to the called number apply as a...

Страница 8: ...ype To use this feature Pick up the handset Listen for dial tone Press the intercom code CustoPAK SELECTABLE STANDARD FEATURES The features listed in this section are available for each of your CustoP...

Страница 9: ...e will ring back When you pick up your phone you will hear the other person s line ringing When the call is answered begin your conversation To cancel this feature Pick up the handset Press ou will he...

Страница 10: ...g distance charges to the forwarded to number apply as applicable CALL FORWARDING VARIABLE This Call Forwarding option allows you to temporarily forward calls to another number either inside or outsid...

Страница 11: ...an existing call see these features for further instructions While a call is on hold new calls will go to voicemail if you subscribe Call Hold can help your business improve response time while reduci...

Страница 12: ...cks Call Pick Up Groups are preprogrammed by Verizon To use this feature To answer another ringing telephone in your Call Pick Up Group Pick up the handset Listen for dial tone Press Begin conversatio...

Страница 13: ...or ignore the call waiting tone Use this feature to ensure the timely and efficient flow of important information within your company CALL WAITING TERMINATING Call Waiting Terminating provides an aud...

Страница 14: ...You will be automatically connected to your call NOTE Call Waiting will be automatically reactivated when you hang up DIRECTED CALL PICK UP Directed Call Pick Up allows you to answer any ringing line...

Страница 15: ...r to another line when the called number is in use eliminating busy signals and increasing your company s accessibility by expanding call coverage The hunting arrangement is fixed and must be programm...

Страница 16: ...ES The following features are available for each of your CustoPAK lines at an additional monthly charge per line Some of these Optional features are not available for certain switch types As you read...

Страница 17: ...ill be reconnected to your call CALLER ID WITH ANONYMOUS CALL REJECTION Caller ID along with the compatible display telephones or separate Caller ID box lets you view the number of the incoming call b...

Страница 18: ...BUSY OVERRIDE Executive Busy Override allows access to a busy line within the CustoPAK system thus establishing a three way call between two internal stations and a third party either inside or outsid...

Страница 19: ...number within your regional calling area the system will continue to call the number for up to 30 minutes and connect you when both lines are free You will hear a special ring to alert you that your c...

Страница 20: ...rogram up to six 6 external numbers to be forwarded to another number within your regional calling area Whenever you re on the road or working at home activate Select Call Forwarding so that the calls...

Страница 21: ...rizonAnswerCallorVerizonVoiceMailservice Localusagechargesapply whereapplicable forcallstothevoicemessagingsystemtelephonenumber To transfer callers into Messaging Only Mailboxes If the line you are u...

Страница 22: ...heck with your equipment vendor or manufacturer to see if these conditions apply to your telephone s FlashisamomentaryopenoronhooksignalwhichtellstheCentralOfficeswitchthattheuserwantstorespondtoawait...

Страница 23: ...ng you access to your CustoPAK features without having to remember and use the feature activation deactivation codes These are only a few of the general feature differences between CustoPAK and your t...

Страница 24: ...ing inside your business you may repair it yourself hire a contractor or an electrician or call Verizon Verizon does this type of repair for a fee based on the amount of time and the cost of the mater...

Страница 25: ...arts are provided for you to list your intercom codes Each telephone number has been assigned an intercom code preceded by either a or sign depending on your switch type which can be found on the fron...

Страница 26: ...ephone Number 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 5E DMS 100 AND SIP INTERCOM CODE CHART Name Code Telephone Number 20 21 22 23 24 25 26 27 28 29...

Страница 27: ...list and making calls using Speed Calling can be found below and also on page 28 of this guide To establish or change your Speed Calling list Lift the receiver Listen for dial tone Press Listen for di...

Страница 28: ...52 53 1A SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 5E SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7...

Страница 29: ...54 55 DMS 100 AND SIP SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 8 9 EWSD SIEMENS SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 8 9...

Страница 30: ...WayCalling Touch Tone Intercom SelectableStandardFeatures AutomaticCallback CallForwardingBusy CallForwardingDon tAnswer CallForwardingVariable CallHold CallPick Up CallRestrictions CallWaiting Origin...

Страница 31: ...ling Touch Tone Selectable Features Automatic Callback Call Forwarding Call Forwarding Busy Line Call Forwarding Don t Answer Call Pick Up Group Call Restriction Options CallWaiting Cancel CallWaiting...

Страница 32: ...2014 0401W 2014Verizon All Rights Reserved...

Отзывы: