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TABLE OF CONTENTS
Introduction to This Guide ................................................................................4
Overview of Your CustoPAK System.............................................................6
Terms You Should Know .....................................................................................8
CustoPAK Basic Features
Consultation Hold....................................................................................9
Call Transfer ........................................................................................... 10
Three-Way Calling ................................................................................ 11
Touch-Tone .............................................................................................. 12
Intercom ................................................................................................... 12
CustoPAK Selectable Standard Features
Automatic Callback .............................................................................. 14
Call Forwarding Options ..................................................................... 15
Call Forwarding – Busy Line .............................................................. 16
Call Forwarding – Don’t Answer ....................................................... 16
Call Forwarding – Variable ................................................................. 17
Call Hold ................................................................................................... 19
Call Pick-Up ............................................................................................. 20
Call Restrictions .................................................................................... 22
Call Waiting-Originating ..................................................................... 22
Call Waiting-Terminating.................................................................... 23
Tone Block-Cancel Call Waiting ....................................................... 24
Directed Call Pick-Up .......................................................................... 25
Directed Call Pick-Up with Barge-In .............................................. 26
Hunting...................................................................................................... 27
Inside Outside Ringing ........................................................................ 27
Speed Calling .......................................................................................... 28
CustoPAK Optional Features
Call Block ................................................................................................. 29
Call Park ................................................................................................... 30
Caller ID with Anonymous Call Rejection ..................................... 31
Caller ID with Name .............................................................................. 32
Directed Call Park ................................................................................. 32
Executive Busy Override .................................................................... 33
Last Number Redial .............................................................................. 33
Priority Call ............................................................................................ 34
Busy Redial .............................................................................................. 35
Return Call ............................................................................................... 36
Select Call Forwarding ........................................................................ 37
Voice Messaging and CustoPAK .................................................................. 38
Telephone Equipment Interactions ............................................................ 40
Equipment Modifications ........................................................................ 40
Features Comparison ............................................................................... 41
Important Numbers .......................................................................................... 43
Verizon Numbers ........................................................................................ 43
Personal Numbers ...................................................................................... 45
Appendix
Intercom Code Charts............................................................................... 47
Speed Calling List Charts ........................................................................ 51
Feature Availability by Switch Type ........................................................... 57
Please be sure to read the Introduction and Overview sections of
this guide prior to operating your new CustoPAK system.