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TABLE OF CONTENTS

Introduction to This Guide ................................................................................4
Overview of Your CustoPAK System.............................................................6
Terms You Should Know .....................................................................................8

CustoPAK Basic Features

 

 Consultation Hold....................................................................................9

 

 Call Transfer ........................................................................................... 10

 

 Three-Way Calling ................................................................................ 11

 

 Touch-Tone .............................................................................................. 12

 

 Intercom ................................................................................................... 12

CustoPAK Selectable Standard Features

 

 Automatic Callback .............................................................................. 14

 

 Call Forwarding Options ..................................................................... 15

 

 Call Forwarding – Busy Line .............................................................. 16

 

 Call Forwarding – Don’t Answer ....................................................... 16

 

 Call Forwarding – Variable ................................................................. 17

 

 Call Hold ................................................................................................... 19

 

 Call Pick-Up ............................................................................................. 20

 

 Call Restrictions .................................................................................... 22

 

 Call Waiting-Originating ..................................................................... 22

 

 Call Waiting-Terminating.................................................................... 23

 

 Tone Block-Cancel Call Waiting ....................................................... 24

 

 Directed Call Pick-Up .......................................................................... 25

 

 Directed Call Pick-Up with Barge-In .............................................. 26

 

 Hunting...................................................................................................... 27

 

 Inside Outside Ringing ........................................................................ 27

 

 Speed Calling .......................................................................................... 28

CustoPAK Optional Features

 

 Call Block ................................................................................................. 29

 

 Call Park ................................................................................................... 30

 

 Caller ID with Anonymous Call Rejection ..................................... 31

 

 Caller ID with Name .............................................................................. 32

 

 Directed Call Park ................................................................................. 32

 

 Executive Busy Override .................................................................... 33

 

 Last Number Redial .............................................................................. 33

 

 Priority Call  ............................................................................................ 34

 

 Busy Redial .............................................................................................. 35

 

 Return Call ............................................................................................... 36

 

 Select Call Forwarding ........................................................................ 37

Voice Messaging and CustoPAK .................................................................. 38
Telephone Equipment Interactions ............................................................ 40
  Equipment Modifications ........................................................................ 40
  Features Comparison ............................................................................... 41
Important Numbers .......................................................................................... 43
  Verizon Numbers ........................................................................................ 43
  Personal Numbers ...................................................................................... 45

Appendix

  Intercom Code Charts............................................................................... 47
  Speed Calling List Charts ........................................................................ 51
Feature Availability by Switch Type ........................................................... 57

Please be sure to read the Introduction and Overview sections of 

this guide prior to operating your new CustoPAK system.

Содержание CENTREX CUSTOPAK

Страница 1: ...User guide for VERIZON CENTREX CUSTOPAK Telephone Number Verizon Telephone Number 1 800 837 4966 Switch Type GTD 5 5ESS DMS 100 EWSD DMS 10 SIP...

Страница 2: ...Thank You for Selecting Verizon Centrex CustoPAK Service 1...

Страница 3: ...5 Directed Call Pick Up with Barge In 26 Hunting 27 Inside Outside Ringing 27 Speed Calling 28 CustoPAK Optional Features Call Block 29 Call Park 30 Caller ID with Anonymous Call Rejection 31 Caller I...

Страница 4: ...ach feature If a dot is placed beneath your switch type that feature is available to you to be used on any of your CustoPAK lines Toinstallthesefeatures contactyourVerizonrepresentative Installationch...

Страница 5: ...lephone system When used with existing telephone systems features like Call Transfer Three Way Calling and Consultation Hold give you the functionality of a built in second line When using these featu...

Страница 6: ...operate the CustoPAK features Voice Messaging Services Verizon Answer Call and Verizon Voice Mail service offerings Mailbox Associated with Voice Messaging services a mailbox is where your announceme...

Страница 7: ...f you hear interrupted dial tone you are still connected to your original call 2 If you transfer a call outside your system local regional toll or long distance charges to the called number apply as a...

Страница 8: ...ype To use this feature Pick up the handset Listen for dial tone Press the intercom code CustoPAK SELECTABLE STANDARD FEATURES The features listed in this section are available for each of your CustoP...

Страница 9: ...e will ring back When you pick up your phone you will hear the other person s line ringing When the call is answered begin your conversation To cancel this feature Pick up the handset Press ou will he...

Страница 10: ...g distance charges to the forwarded to number apply as applicable CALL FORWARDING VARIABLE This Call Forwarding option allows you to temporarily forward calls to another number either inside or outsid...

Страница 11: ...an existing call see these features for further instructions While a call is on hold new calls will go to voicemail if you subscribe Call Hold can help your business improve response time while reduci...

Страница 12: ...cks Call Pick Up Groups are preprogrammed by Verizon To use this feature To answer another ringing telephone in your Call Pick Up Group Pick up the handset Listen for dial tone Press Begin conversatio...

Страница 13: ...or ignore the call waiting tone Use this feature to ensure the timely and efficient flow of important information within your company CALL WAITING TERMINATING Call Waiting Terminating provides an aud...

Страница 14: ...You will be automatically connected to your call NOTE Call Waiting will be automatically reactivated when you hang up DIRECTED CALL PICK UP Directed Call Pick Up allows you to answer any ringing line...

Страница 15: ...r to another line when the called number is in use eliminating busy signals and increasing your company s accessibility by expanding call coverage The hunting arrangement is fixed and must be programm...

Страница 16: ...ES The following features are available for each of your CustoPAK lines at an additional monthly charge per line Some of these Optional features are not available for certain switch types As you read...

Страница 17: ...ill be reconnected to your call CALLER ID WITH ANONYMOUS CALL REJECTION Caller ID along with the compatible display telephones or separate Caller ID box lets you view the number of the incoming call b...

Страница 18: ...BUSY OVERRIDE Executive Busy Override allows access to a busy line within the CustoPAK system thus establishing a three way call between two internal stations and a third party either inside or outsid...

Страница 19: ...number within your regional calling area the system will continue to call the number for up to 30 minutes and connect you when both lines are free You will hear a special ring to alert you that your c...

Страница 20: ...rogram up to six 6 external numbers to be forwarded to another number within your regional calling area Whenever you re on the road or working at home activate Select Call Forwarding so that the calls...

Страница 21: ...rizonAnswerCallorVerizonVoiceMailservice Localusagechargesapply whereapplicable forcallstothevoicemessagingsystemtelephonenumber To transfer callers into Messaging Only Mailboxes If the line you are u...

Страница 22: ...heck with your equipment vendor or manufacturer to see if these conditions apply to your telephone s FlashisamomentaryopenoronhooksignalwhichtellstheCentralOfficeswitchthattheuserwantstorespondtoawait...

Страница 23: ...ng you access to your CustoPAK features without having to remember and use the feature activation deactivation codes These are only a few of the general feature differences between CustoPAK and your t...

Страница 24: ...ing inside your business you may repair it yourself hire a contractor or an electrician or call Verizon Verizon does this type of repair for a fee based on the amount of time and the cost of the mater...

Страница 25: ...arts are provided for you to list your intercom codes Each telephone number has been assigned an intercom code preceded by either a or sign depending on your switch type which can be found on the fron...

Страница 26: ...ephone Number 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 5E DMS 100 AND SIP INTERCOM CODE CHART Name Code Telephone Number 20 21 22 23 24 25 26 27 28 29...

Страница 27: ...list and making calls using Speed Calling can be found below and also on page 28 of this guide To establish or change your Speed Calling list Lift the receiver Listen for dial tone Press Listen for di...

Страница 28: ...52 53 1A SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 5E SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7...

Страница 29: ...54 55 DMS 100 AND SIP SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 8 9 EWSD SIEMENS SPEED CALLING LIST Name Code Telephone Number 2 3 4 5 6 7 8 9...

Страница 30: ...WayCalling Touch Tone Intercom SelectableStandardFeatures AutomaticCallback CallForwardingBusy CallForwardingDon tAnswer CallForwardingVariable CallHold CallPick Up CallRestrictions CallWaiting Origin...

Страница 31: ...ling Touch Tone Selectable Features Automatic Callback Call Forwarding Call Forwarding Busy Line Call Forwarding Don t Answer Call Pick Up Group Call Restriction Options CallWaiting Cancel CallWaiting...

Страница 32: ...2014 0401W 2014Verizon All Rights Reserved...

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