Appendix A – Troubleshooting
Win95 and NT: Software Installation Problems
UBA Console requires files that don’t come with a fresh install of Windows 95 or NT4. If you have a Microsoft Internet
Explorer or Microsoft Office installed, you shouldn’t have a problem. Otherwise you can get the missing files off of our
website (
www.vencon.com/downloads/Win95-NT.html
)
, the UBA Console install CD (in the “Win95_NT”), or Microsoft’s
website.
Icons on UBA Console Aren’t Displayed (for Win95/98 and NT only)
If the icons on the tool bar don't display correctly you need to upgrade your comctrl32.dll file (Microsoft Windows
Common Controls). The file 50comupd.exe installs the Internet Explorer version 5.0 version of this DLL. See above
for location of files.
A required .DLL file, HHCTRL.OCX, was not found (for Win95 and NT only)
If you get this error then you don’t have the Microsoft’s HTML Help software installed. Install it by running the
hhupd.exe file. See above for location of files.
T
he DLL with the name "SHLWAPI.DLL" is not found (for Win95 and NT only)
If you receive this error message, you will need to install shlwapi_Win95.exe or shlwapi_NT4.exe. See above for
location of files.
Self Test
The UBA does a self test every time it’s turned on. If the self test passes, it will flash the channel LEDs and the fan.
You can also test the serial communications by connecting the serial cable that came with the UBA between the two
serial connectors on the back of the UBA. Power on the UBA. If the UBA’s serial communication is functioning, the
UBA will continually do a self test and you’ll see the front channel LEDs flash.
Communication Monitor
Before the UBA is initialized, the channel one red LED will show very fast flashes when it detects any activity on the
serial port. So if you are having problems connecting to the UBA and the channel one LED isn't flashing during
initialization, then the UBA isn't receiving any commands.
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The UBA Let's Get Started Guide
