Velleman® Service and Quality
Warranty
Velleman® has over 35 years of
experience in the electronics world and
distributes its products in more than 85
countries.
All our products fulfil strict quality
requirements and legal stipulations in the
EU. In order to ensure the quality, our
products regularly go through an extra
quality check, both by an internal quality
department and by specialized external
organisations. If, all precautionary
measures notwithstanding, problems
should occur, please make appeal to our
warranty (see guarantee conditions).
General Warranty Conditions
Concerning Consumer Products (for
EU):
• All consumer products are subject to a
24-month warranty on production flaws
and defective material as from the
original date of purchase.
• Velleman® can decide to replace an
article with an equivalent article, or to
refund the retail value totally or partially
when the complaint is valid and a free
repair or replacement of the article is
impossible, or if the expenses are out of
proportion.
You will be delivered a replacing article or
a refund at the value of 100% of the
purchase price in case of a flaw occurred
in the first year after the date of purchase
and delivery, or a replacing article at
50% of the purchase price or a refund at
the value of 50% of the retail value in
case of a flaw occurred in the second year
after the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused
after delivery to the article (e.g. by
oxidation, shocks, falls, dust, dirt,
humidity...), and by the article, as well as
its contents (e.g. data loss),
compensation for loss of profits;
- frequently replaced consumable goods,
parts or accessories such as batteries,
lamps, rubber parts, drive belts...
(unlimited list);
- flaws resulting from fire, water damage,
lightning, accident, natural disaster, etc.
…;
- flaws caused deliberately, negligently or
resulting from improper handling,
negligent maintenance, abusive use or
use contrary to the manufacturer’s
instructions;
- damage caused by a commercial,
professional or collective use of the article
(the warranty validity will be reduced to
six (6) months when the article is used
professionally);
- damage resulting from an inappropriate
packing and shipping of the article;
- all damage caused by modification,
repair or alteration performed by a third
party without written permission by
Velleman®.
• Articles to be repaired must be
delivered to your Velleman® dealer,
solidly packed (preferably in the original
packaging), and be completed with the
original receipt of purchase and a clear
flaw description.
• Hint: In order to save on cost and time,
please reread the manual and check if the
flaw is caused by obvious causes prior to
presenting the article for repair. Note that
returning a non-defective article can also
involve handling costs.
• Repairs occurring after warranty
expiration are subject to shipping costs.
• The above conditions are without
prejudice to all commercial warranties.
The above enumeration is subject to
modification according to the article
(see article’s manual).
Velleman® service- en
kwaliteitsgarantie
Velleman® heeft ruim 35 jaar ervaring in
de elektronicawereld en verdeelt in meer
dan 85 landen.
Al onze producten beantwoorden aan
strikte kwaliteitseisen en aan de
wettelijke bepalingen geldig in de EU. Om
de kwaliteit te waarborgen,
ondergaan onze producten op
regelmatige tijdstippen een extra
kwaliteitscontrole, zowel door onze eigen
kwaliteitsafdeling als door externe
gespecialiseerde organisaties. Mocht er
ondanks deze voorzorgen toch een
probleem optreden, dan kunt u steeds
een beroep doen op onze waarborg (zie
waarborgvoorwaarden).
Algemene waarborgvoorwaarden
consumentengoederen (voor
Europese Unie):
• Op alle consumentengoederen geldt een
garantieperiode van 24 maanden op
productie- en materiaalfouten en dit
vanaf de oorspronkelijke aankoopdatum.
• Indien de klacht gegrond is en een
gratis reparatie of vervanging van een
artikel onmogelijk is of indien de kosten
hiervoor buiten verhouding zijn, kan
Velleman® beslissen het desbetreffende
artikel te vervangen door een
gelijkwaardig artikel of de aankoopsom
van het artikel gedeeltelijk of volledig
terug te betalen. In dat geval krijgt u een
vervangend product of terugbetaling ter
waarde van 100% van de aankoopsom bij
ontdekking van een gebrek tot één jaar
na aankoop en levering, of een
vervangend product tegen 50% van de
kostprijs of terugbetaling van 50 % bij
ontdekking na één jaar tot 2 jaar.
