RS−P Solar Water Pump Controller User Manual
After-sales Service Regulation
31
After-sales Service Regulation
1. Maintenance Limits
1.1 Within the limit
Any product failure cause by quality in the warranty period which belongs to maintenance limits.
A: The warranty period is of 18 months from the date of exit ; the period of product maintained or parts
maintained is reminder of warranty period.
B: Beyond the warranty period , the warranty period of parts is 6 months after product was maintained by
new parts .
1.2 Beyond the limit
Beyond the warranty period or failure cause by the follow reasons , which are beyond the limit.
A: The customer does not operate and install the controller according to < The User Guide>
B: The customer does maintain without connecting with the manufacture or failure cause by restructure ;
C: The customer used the product outside of the standard condition which leads to the fault.
D: The use condition is not fit for the product which lead to abnormal , aging of the part or fault.
E: The reason of earthquark ,fire , wind , abnormal voltage , salt corrosion ,gas corrosion or nature destroy
or other force majeure reasons lead to the fault.
F:The damage happens during the installation or delivery .
G:Without the authority of the manufacture , the customer disconnect the parts or change the constructure
or circuit.
H: The fault happens because of the wrong maintain , etc, deformation , destroy , scoring and so on.
I :Tear up or destroy the identification ,etc , nameplate , bar code , maintain logo or other identification.
J:The parameters of the product lead to problem or the fault .
2. The application
2.1. If the customer do not deal with the problem during the use , please dial the hotline
0755-29810021 for technology or service.
2.2 .Please get the information as follows before application for service :
The model : RS-P-4D2500
The code : 110168065711311000001
2.3 Once the application is accepted , the manufacture will arrange technician to direct
by telephone within 1 hour . If the problem can not be resolved , the manufacture shall
make service on site.
2.4 product sent to the manufacture : the manufacture will maintain as soon as possible
and send to the customer .
On-site service: the manufacture technician will rush to the scene within24 hours under the certain
condition.