RS−P Solar Water Pump Controller User Manual
32
After-sales Service Regulation
3. Notice
3.1 The product which not caused by the customer or during the warranty period is
maintained free by the manufacture (back manufacture or on scene ) , and the customer
can directly connect with the manufacture . While the product which beyond warranty
limit or the warranty period is provided paid service by the manufacture .
3.2 The date of exit is subject to the product file of the manufacture , meanwhile the
failure t reason shall be confirmed by the manufacture service department and only
provide the whole product fixing service .
3.3 Solar Water Pump Controller Service Connection:
Tele: 0755-29810021;
Mobil: 086-18923879928;
E-mail: [email protected]
Address: 4F, XinFeng Building B , YangGuang Community , XiLi Town, NanShan District ,
Shenzhen ,China
3.4 Outside of fix period , the product can be repaired by the manufacture with fix fee or
by the customer with parts that the manufacture can sale by favorable. Once the
customer sign the contract about maintenance,confirm with signature and understand
maintenance clause .
3.5 Maintenance freight
A: During the warranty period , the customer should bear the fright of sending to the manufacture , and the
fright of back will be borne by the manufacture .
B: If the customer require urgently delivery through express , coach ,or air-express or send to the
assigned address , the cost should be borne by the customer. Once outside of the warranty period , the
customer should bear the cost of fixing and freight.
C: The product with maintenance require outside of the Mainland China should be sent to the manufacture ,
and the come and go freight should be borne by the customer .
3.6 The packaging of the product which is sent to the manufacture must be played a part
in protection.If the product happens to deformation,destroy or torn packing,the
manufacture have the right to reject repairing.
3.7 The customer should fill in < Product Quality Feedback> for application so that the
manufacture could provide after-sales service in time and confirm fault quickly.
3.8 The customer should provide product code,warranty card and invoice with the
