Our promise to you
If you experience a fault with your new fire, we aim to provide a safe and high quality
repair service supported by our dedicated national network of highly skilled
operatives.
If your installer can’t resolve the problem for you, we will do everything we can to get
an operative out to you as quickly as possible. Nothing in this warranty will affect your
statutory rights.
-What you need to do if you experience a problem with the operation of the fire:
-
You should always contact your installer first, because the cause of the fault may
not be related to the fire.
-
If your installer confirms that the fault is with the fire and they can’t repair it, our
friendly customer service team is on hand to help.
-
Simply call our UK Helpline on
0844 879 35 88
or from the Republic of Ireland on
01 842 8222
for any general advice that you may need.
When calling the
Helpline
, it would be helpful if you could have the following
information to hand:-
1.
Fire serial number/barcode*
(Located on the appliance data label, also on this manual).
2.
Date of installation*
3.
Your installer name and address details*
4.
Fire make and model number*
5.
Annual Service record details*
6.
Proof of purchase (if you do not have the fire serial number)
*
Note: details 1 – 5 should be recorded as part of the Benchmark Checklist /
Service record at the end of this guide.
What this warranty covers
Free of charge repair or replacement of components found to be of faulty
manufacture.
Free of charge replacement of the complete unit providing the failure is related to a
manufacturing fault that cannot be repaired or is uneconomic to repair.
Page 59
©
GDC Group Ltd. AUG 2016
OWNER GUIDE
