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9 Trouble-shooting
9
Trouble-shooting
You may be able to trouble-shoot the following malfunctions yourself. If not, note down
the error message in full (message, F and E numbers) and call Customer Services.
9.1
Error messages
Message
Possible cause
Solution
▪
«FX/EXX»
▪
Various situations can
lead to an error mes-
sage.
▸ Acknowledge the error message by
touching «OK».
▸ Switch the power supply off for about
1 minute.
▸ Switch the power supply back on.
▸ If the error appears again, note down
the error message in full along with
the serial number (SN) of the appli-
ance (see page 58).
▸ Disconnect from the power supply.
▸ Contact Customer Services.
▪
«UX/EXX»
▪
Disruption in the
power supply.
▸ Acknowledge the error message by
touching «OK».
▸ Switch the power supply off for about
1 minute.
▸ Switch the power supply back on.
▸ If the error appears again, note down
the error message in full along with
the serial number (SN) of the appli-
ance (see page 58).
▸ Disconnect from the power supply.
▸ Contact Customer Services.
▪
«A1/E24»
▪
Temperature must
drop below 300 °C
▸ Allow the appliance to cool down.
▸ Acknowledge the error message by
touching «OK».
–
Appliance is ready for operation
again.
▪
«A1/E69» in
pyrolytic appli-
ances
▪
Door status detection
failed.
▸ Push in the door status detection
device next to the locking hook and
keep it pressed.
–
The following appears in the dis-
play: «OK».
▸ Press «OK».
▸ Push in the lever of the door status
detection device for 15 seconds. Dur-
ing these 15 seconds, the locking
hook will move.
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