Table of Contents
Index
Chapter 5
Troubleshooting
5
UMAX Computer performs extensive testing with our systems, popular
peripherals, and software to keep our systems compatible with third
party hardware and software. If you should see an error message or
have trouble with your computer, however, the solution to the problem
may be in this chapter.
If your problem is related to a particular procedure, you should also
look for information on that procedure in Macintosh Guide, available
in the Guide menu. The Macintosh Guide has a Troubleshooting topic,
as well as topics related t o specific procedures.
If you need repair service, consult the service and support informa-
tion on your Warranty/Registration card for instructions on how to
contact UMAX Computer for assistance. Please see the additional lit-
erature included in your package for other manufacturers’ support
numbers.
Take Your Time
When you see an error message, you don’t have to take action immedi-
ately. The message stays on the screen until you click the OK button
or turn off the computer. To help diagnose and correct the problem,
gather as much information on the situation as you can before starting
over.
Make a note of exactly what you were doing when the problem
occurred. Write down the message displayed on the screen and its ID
number (if any). List the programs you were using and the names of
any items you know were added to the System Folder after the system
software was installed. If you need to contact a service provider, this
information will help diagnose the problem. (It is helpful to keep a
printed copy of the items in your System Folder. For instructions on
printing the contents of a folder, see the “Printing & Fonts” topic of
Macintosh Guide, available in the Guide menu.)
