Issue 3: 20/04/20
Page
28
of
32
Before agreeing to replace or repair your Product under this Warranty the Company reserves
the right to require that it is returned to the Company.
The Company regrets that when repairing or replacing your Product under this Warranty the
Company must reserve the right to use alternative specifications or materials, which may not
match other items in a set.
The Company reserves the right to charge for the expense of visiting you when no fault has
been found with the Product after the Company has inspected it.
21.4
How to make a claim
If you wish to make a claim under the Product Warranty please contact the Company on
0870 428
6295
; e-mail us at:
or contact us by post at Ultimate Healthcare.
Calmore Industrial Park, Nutwood Way, Totton, Hampshire, SO40 3WW, giving full details of the
defect, your name, address and the date you purchased the Product. You are required to provide
proof of the date you purchased the Product.
a. The Company will discuss with you whether a repair or replacement will be offered. The
option of a repair or replacement is at the Company's sole discretion.
b. Where a repair to the Product is agreed the Company will decide at their sole discretion
whether the required repair work will be carried out at your premises or at the Company's
premises.
c. Where the Product is to be repaired at the Company's premises provided you live within
mainland United Kingdom, the Company will collect your Product from you and return it
to you once it is repaired free of charge.
d. Where your Product is to be replaced, provided you live within mainland United Kingdom,
the Company will deliver a new Product to you free of charge.
e. If you live outside mainland United Kingdom, you will be required to pay a delivery
charge for the collection, and/or delivery of your Product.
21.5
General
a. This Warranty applies
to the original registered purchaser of the Product only and may
not be transferred.
b. This Warranty will be governed by English Law.
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