Make sure your speaker is turned on and is discoverable — press and hold the Bluetooth
button down for five seconds or until you hear the tone confirming the speaker is in
pairing mode.
Move your speaker closer to your phone — it might be out of range.
Move your speaker and your phone away from other wireless sources — you could be
experiencing interference.
Turn your speaker off, then back on again.
Turn your phone’s Bluetooth off, then back on again.
If you have multiple Ultimate Ears speakers, make sure you’re trying to pair to the
correct one.
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The app seems to freeze when the speaker restarts
It may take a minute or two for the speaker to restart and reconnect to the app. If the app displays
that the speaker is still restarting, try turning the speaker off, then back on again. The app screen
may take up to 30 seconds to update and reflect the speaker's connection status.
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What to do if the firmware update fails
If you’re trying to update your speaker and the update fails, try the following:
1.
Make sure you have the latest version of the app — check the Apple App Store or Google
Play Store to make sure you have the latest version.
2.
Make sure your speaker is connected to WiFi — firmware updates come through WiFi
and not over Bluetooth.
3.
If your speaker has less than a 20% charge, make sure you connect it to power before you
start the update.
4.
Turn your speaker off and then back on again.
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Errors during Bluetooth pairing
If you experience issues during Bluetooth pairing or you see an error message, try the following.
Turn your speaker off, then back on again
Close the app and then restart it
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If you’re having issues with your wireless network or mobile hotspot during setup, try the
following suggestions:
WiFi
If your WiFi network isn’t visible, pull down on the screen to
