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Why won’t my app pair with my speaker?
The most common reason for Bluetooth pairing failures between the app and your speaker is
because the app on your phone or tablet isn’t the latest version. Check the app store for a newer
version of the app. After you’ve updated the app, try pairing with your speaker again. In many
cases, this will resolve the problem.
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I tried to pair my speaker to WiFi and now it says the speaker disconnected?
If you are trying to set up WiFi on your speaker and receive a “Speaker Connection Lost”
message, you may be running an old version of the app on your phone or tablet. Check the app
store and update the app if there is a newer version available. After updating, try pairing your
speaker again and set up WiFi.
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Set up your Ultimate Ears speaker
To set up your speaker, first download the Ultimate Ears app. This ensures that both your phone
and speaker are ready to take full advantage of all the features your speaker comes with.
1.
Get the latest version of the Ultimate Ears App from either the Apple App Store or the
Google Play Store.
2.
Make sure you have your wireless network information ready — during setup, you will
need to connect to WiFi to update your speaker’s firmware and set up Alexa.
3.
Turn your speaker on before you begin the setup in the app — this ensures the app finds
your speaker. If you have multiple speakers, you can add the additional speakers to the
app once you’ve set up your first speaker.
4.
Follow the setup steps in the app — the app will walk you through connecting to WiFi
and Bluetooth, updating the speaker’s firmware, as well as setting up Alexa.
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To get the app for your BLAST or MEGABLAST speakers, search for “Ultimate Ears” in the
Google Play Store or Apple App Store.
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HOW TO RESET A BLAST OR MEGABLAST THAT WON’T TURN ON
WARNING
This procedure can permanently damage your speaker and should ONLY be used if
the speaker won’t turn ON. Frequent use of the reset procedure is NOT recommended.
