PowerSeries Neo Installation Guide
Limited Warranty
Digital Security Controls warrants the original purchaser that for a period of twelve
months from the date of purchase, the product shall be free of defects in materials and
workmanship under normal use. During the warranty period, Digital Security Controls
shall, at its option, repair or replace any defective product upon return of the product to
its factory, at no charge for labour and materials. Any replacement and/or repaired parts
are warranted for the remainder of the original warranty or ninety (90) days, whichever is
longer. The original purchaser must promptly notify Digital Security Controls in writing
that there is defect in material or workmanship, such written notice to be received in all
events prior to expiration of the warranty period. There is absolutely no warranty on
software and all software products are sold as a user license under the terms of the
software license agreement included with the product. The Customer assumes all
responsibility for the proper selection, installation, operation and maintenance of any
products purchased from DSC. Custom products are only warranted to the extent that
they do not function upon delivery. In such cases, DSC can replace or credit at its
option.
International Warranty
The warranty for international customers is the same as for any customer within Canada
and the United States, with the exception that Digital Security Controls shall not be
responsible for any customs fees, taxes, or VAT that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point
of purchase. All authorized distributors and dealers have a warranty program. Anyone
returning goods to Digital Security Controls must first obtain an authorization number.
Digital Security Controls will not accept any shipment whatsoever for which prior
authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use.
It does not cover:
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damage incurred in shipping or handling;
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damage caused by disaster such as fire, flood, wind, earthquake or lightning;
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damage due to causes beyond the control of Digital Security Controls such as
excessive voltage, mechanical shock or water damage;
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damage caused by unauthorized attachment, alterations, modifications or foreign
objects;
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damage caused by peripherals (unless such peripherals were supplied by Digital
Security Controls Ltd.);
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defects caused by failure to provide a suitable installation environment for the
products;
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damage caused by use of the products for purposes other than those for which it
was designed;
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damage from improper maintenance;
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damage arising out of any other abuse, mishandling or improper application of the
products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be
covered by Warranty: (i) freight cost to the repair centre; (ii) products which are not
identified with DSC's product label and lot number or serial number; (iii) products
disassembled or repaired in such a manner as to adversely affect performance or prevent
adequate inspection or testing to verify any warranty claim. Access cards or tags
returned for replacement under warranty will be credited or replaced at DSC's option.
Products not covered by this warranty, or otherwise out of warranty due to age, misuse,
or damage shall be evaluated, and a repair estimate shall be provided. No repair work
will be performed until a valid purchase order is received from the Customer and a
Return Merchandise Authorization number (RMA) is issued by DSC's Customer Service.
Digital Security Controls Ltd.’s liability for failure to repair the product under this
warranty after a reasonable number of attempts will be limited to a replacement of the
product, as the exclusive remedy for breach of warranty. Under no circumstances shall
Digital Security Controls be liable for any special, incidental, or consequential damages
based upon breach of warranty, breach of contract, negligence, strict liability, or any
other legal theory. Such damages include, but are not limited to, loss of profits, loss of
the product or any associated equipment, cost of capital, cost of substitute or
replacement equipment, facilities or services, down time, purchaser’s time, the claims of
third parties, including customers, and injury to property. The laws of some
jurisdictions limit or do not allow the disclaimer of consequential damages. If the laws
of such a jurisdiction apply to any claim by or against DSC, the limitations and
disclaimers contained here shall be to the greatest extent permitted by law. Some states
do not allow the exclusion or limitation of incidental or consequential damages, so that
the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other
warranties, whether expressed or implied (including all implied warranties of
merchantability or fitness for a particular purpose) and of all other obligations or
liabilities on the part of Digital Security Controls. Digital Security Controls neither
assumes responsibility for, nor authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to assume for it any other warranty or
liability concerning this product. This disclaimer of warranties and limited warranty are
governed by the laws of the province of Ontario, Canada.
WARNING: Digital Security Controls recommends that the entire system be completely
tested on a regular basis. However, despite frequent testing, and due to, but not limited
to, criminal tampering or electrical disruption, it is possible for this product to fail to
perform as expected.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-warranty products
which are returned to its factory according to the following conditions. Anyone
returning goods to Digital Security Controls must first obtain an authorization number.
Digital Security Controls will not accept any shipment whatsoever for which prior
authorization has not been obtained.
Products which Digital Security Controls determines to be repairable will be repaired
and returned. A set fee which Digital Security Controls has predetermined and which
may be revised from time to time, will be charged for each unit repaired.
Products which Digital Security Controls determines not to be repairable will be
replaced by the nearest equivalent product available at that time. The current market
price of the replacement product will be charged for each replacement unit.
WARNING - READ CAREFULLY
Note to Installers
This warning contains vital information. As the only individual in contact with system
users, it is your responsibility to bring each item in this warning to the attention of the
users of this system.
System Failures
This system has been carefully designed to be as effective as possible. There are
circumstances, however, involving fire, burglary, or other types of emergencies where it
may not provide protection. Any alarm system of any type may be compromised
deliberately or may fail to operate as expected for a variety of reasons. Some but not all
of these reasons may be:
Inadequate Installation
A security system must be installed properly in order to provide adequate protection.
Every installation should be evaluated by a security professional to ensure that all
access points and areas are covered. Locks and latches on windows and doors must be
secure and operate as intended. Windows, doors, walls, ceilings and other building
materials must be of sufficient strength and construction to provide the level of
protection expected. A reevaluation must be done during and after any construction
activity. An evaluation by the fire and/or police department is highly recommended if
this service is available.
Criminal Knowledge
This system contains security features which were known to be effective at the time of
manufacture. It is possible for persons with criminal intent to develop techniques which
reduce the effectiveness of these features. It is important that a security system be
reviewed periodically to ensure that its features remain effective and that it be updated
or replaced if it is found that it does not provide the protection expected.
Access by Intruders
Intruders may enter through an unprotected access point, circumvent a sensing device,
evade detection by moving through an area of insufficient coverage, disconnect a
warning device, or interfere with or prevent the proper operation of the system.
Power Failure
Control units, intrusion detectors, smoke detectors and many other security devices
require an adequate power supply for proper operation. If a device operates from
batteries, it is possible for the batteries to fail. Even if the batteries have not failed, they
must be charged, in good condition and installed correctly. If a device operates only by
AC power, any interruption, however brief, will render that device inoperative while it
does not have power. Power interruptions of any length are often accompanied by
voltage fluctuations which may damage electronic equipment such as a security system.
After a power interruption has occurred, immediately conduct a complete system test to
ensure that the system operates as intended.
Failure of Replaceable Batteries
This system’s wireless transmitters have been designed to provide several years of
battery life under normal conditions. The expected battery life is a function of the device
environment, usage and type. Ambient conditions such as high humidity, high or low
temperatures, or large temperature fluctuations may reduce the expected battery life.
While each transmitting device has a low battery monitor which identifies when the
batteries need to be replaced, this monitor may fail to operate as expected. Regular
testing and maintenance will keep the system in good operating condition.
Compromise of Radio Frequency (Wireless) Devices
Signals may not reach the receiver under all circumstances which could include metal
objects placed on or near the radio path or deliberate jamming or other inadvertent radio
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