Warranty
Digital Security Controls warrants the original purchaser that for a period of twelve months from the date of
purchase, the product shall be free of defects in materials and workmanship under normal use. During the war-
ranty period, Digital Security Controls shall, at its option, repair or replace any defective product upon return
of the product to its factory, at no charge for labour and materials. Any replacement and/or repaired parts are
warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original
purchaser must promptly notify Digital Security Controls in writing that there is defect in material or work-
manship, such written notice to be received in all events prior to expiration of the warranty period. There is
absolutely no warranty on software and all software products are sold as a user license under the terms of the
software license agreement included with the product. The Customer assumes all responsibility for the proper
selection, installation, operation and maintenance of any products purchased from DSC. Custom products are
only warranted to the extent that they do not function upon delivery. In such cases, DSC can replace or credit
at its option.
International Warranty
The warranty for international customers is the same as for any customer within Canada and the United States,
with the exception that Digital Security Controls shall not be responsible for any customs fees, taxes, or VAT
that may be due.
Warranty Procedure
To obtain service under this warranty, please return the item(s) in question to the point of purchase. All author-
ized distributors and dealers have a warranty program. Anyone returning goods to Digital Security Controls
must first obtain an authorization number. Digital Security Controls will not accept any shipment whatsoever
for which prior authorization has not been obtained.
Conditions to Void Warranty
This warranty applies only to defects in parts and workmanship relating to normal use. It does not cover:
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damage incurred in shipping or handling;
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damage caused by disaster such as fire, flood, wind, earthquake or lightning;
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damage due to causes beyond the control of Digital Security Controls such as excessive voltage,
mechanical shock or water damage;
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damage caused by unauthorized attachment, alterations, modifications or foreign objects;
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damage caused by peripherals (unless such peripherals were supplied by Digital Security Controls);
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defects caused by failure to provide a suitable installation environment for the products;
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damage caused by use of the products for purposes other than those for which it was designed;
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damage from improper maintenance;
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damage arising out of any other abuse, mishandling or improper application of the products.
Items Not Covered by Warranty
In addition to the items which void the Warranty, the following items shall not be covered by Warranty: (i)
freight cost to the repair centre; (ii) products which are not identified with DSC's product label and lot number
or serial number; (iii) products disassembled or repaired in such a manner as to adversely affect performance
or prevent adequate inspection or testing to verify any warranty claim. Access cards or tags returned for
replacement under warranty will be credited or replaced at DSC's option. Products not covered by this war-
ranty, or otherwise out of warranty due to age, misuse, or damage shall be evaluated, and a repair estimate
shall be provided. No repair work will be performed until a valid purchase order is received from the Cus-
tomer and a Return Merchandise Authorisation number (RMA) is issued by DSC's Customer Service.
Digital Security Controls’s liability for failure to repair the product under this warranty after a reasonable num-
ber of attempts will be limited to a replacement of the product, as the exclusive remedy for breach of war-
ranty. Under no circumstances shall Digital Security Controls be liable for any special, incidental, or
consequential damages based upon breach of warranty, breach of contract, negligence, strict liability, or any
other legal theory. Such damages include, but are not limited to, loss of profits, loss of the product or any asso-
ciated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, down time,
purchaser’s time, the claims of third parties, including customers, and injury to property. The laws of some jur-
isdictions limit or do not allow the disclaimer of consequential damages. If the laws of such a jurisdiction apply
to any claim by or against DSC, the limitations and disclaimers contained here shall be to the greatest extent
permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages,
so that the above may not apply to you.
Disclaimer of Warranties
This warranty contains the entire warranty and shall be in lieu of any and all other warranties, whether
expressed or implied (including all implied warranties of merchantability or fitness for a particular pur-
pose) And of all other obligations or liabilities on the part of Digital Security Controls Digital Security
Controls neither assumes responsibility for, nor authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to assume for it any other warranty or liability con-
cerning this product.
This disclaimer of warranties and limited warranty are governed by the laws of the province of Ontario,
Canada.
Digital Security Controls recommends that the entire system be completely tested on a regular basis. However,
despite frequent testing, and due to, but not limited to, criminal tampering or electrical disruption, it is possible
for this product to fail to perform as expected.
Installer’s Lockout
Any products returned to DSC which have the Installer’s Lockout option enabled and exhibit no other prob-
lems will be subject to a service charge.
Out of Warranty Repairs
Digital Security Controls will at its option repair or replace out-of-warranty products which are returned to its
factory according to the following conditions. Anyone returning goods to Digital Security Controls must first
obtain an authorization number. Digital Security Controls will not accept any shipment whatsoever for which
prior authorization has not been obtained.
Products which Digital Security Controls determines to be repairable will be repaired and returned. A set fee
which Digital Security Controls has predetermined and which may be revised from time to time, will be
charged for each unit repaired.
Products which Digital Security Controls determines not to be repairable will be replaced by the nearest equi-
valent product available at that time. The current market price of the replacement product will be charged for
each replacement unit.
© 2017 Tyco Security Products. All Rights Reserved.
Tech Support: 1-800-387-3630 (Canada & U.S.) or 905-760-3000
www.dsc.com
The trademarks, logos, and service marks displayed on this document are registered in the United States [or
other countries]. Any misuse of the trademarks is strictly prohibited and Tyco will aggressively enforce its
intellectual property rights to the fullest extent of the law, including pursuit of criminal prosecution wherever
necessary. All trademarks not owned by Tyco are the property of their respective owners, and are used with
permission or allowed under applicable laws.
Product offerings and specifications are subject to change without notice. Actual products may vary from pho-
tos. Not all products include all features. Availability varies by region; contact your sales representative.
