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Section 7: Troubleshooting Guide
General Information
Removing/Connecting the
antenna
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To remove the antenna from the LE4000, turn the antenna counter-cloclwise to unscrew
the antenna from the connector.
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To install the antenna, turn the antenna clockwise to attach it to the antenna connector.
Enrolling a LE4000
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The LE4000 can also be enrolled using the C24 Communications website (www.-
connect24.com) or the C24 Communications mobile site (m.connect24.com).
SIM card activation period
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SIM card actication can take up to 24 hours. However, activation typically takes less than
an hour.
Checking SIM status
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Go to www.connect24.com and login. A search can be performed for a specific account
and its current status.
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SIM status can also be checked through the GVRU.
Critical Shutdown on LE4000
backup battery (with no DC input
applied)
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If the LE4000 backup battery is used and is below 6VDC, the unit will go into critical
shutdown.
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The critical shutdown state is indicated by the red LED flashing, followed by the blue and
two green lights flashing.
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The LEDs continue to flash in this sequence until the battery is charged above 6.5VDC.
Swinger Shutdown for LE4000
Troubles
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Trouble events can send a maximum of 4 troubles and restorals per day.
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Swinger Shutdown only affects signal transmissions, not the functionality of the LE4000
LEDs or PGM outputs.
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Swinger shutdown is reset at midnight or upon a full power cycle of the LE4000.
Test this product at least once a year.
