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Appendix IV: Technical Support
If a problem arises with your system, you should first turn to your dealer for direct
support. Your system has most likely been configured or designed by them and
they should have the best idea of what hardware and software your system
contains. Hence, they should be of the most assistance for you. Furthermore, if
you purchased your system from a dealer near you, take the system to them
directly to have it serviced instead of attempting to do so yourself (which can
have expensive consequence).
If these options are not available for you then MITAC COMPUTING
TECHNOLOGY CORPORATION can help. Besides designing innovative and
quality products for over a decade, MITAC has continuously offered customers
service beyond their expectations. TYAN’s website (http://www.tyan.com)
provides easy-to-access resources such as in-depth Linux Online Support
sections with downloadable Linux drivers and comprehensive compatibility
reports for chassis, memory and much more. With all these convenient
resources just a few keystrokes away, users can easily find their latest software
and operating system components to keep their systems running as powerful
and productive as possible. MITAC also ranks high for its commitment to fast
and friendly customer support through email. By offering plenty of options for
users, MITAC serves multiple market segments with the industry’s most
competitive services to support them.
TYAN's tech support is some of the most impressive we've seen, with great
response time and exceptional organization in general.” — Anandtech.com
Please feel free to contact us directly for this service at tech-support@tyan.com
Help Resources:
1. See the TYAN’s website for FAQ’s, bulletins, driver updates, and other
information: http://www.tyan.com
2. Contact your dealer for help before calling TYAN.
3. Check the TYAN user group: alt.comp.periphs.mainboard.TYAN