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TROUBLESHOOTING GUIDE

BEFORE CALLING FOR SERVICE:

If your Eagle One grill does not function properly, use the following troubleshooting guide before contacting

your dealer for service. The troubleshooting guide may save the cost of a service call and the inconvenience of

being without your grill.

PROBLEM

WHAT TO DO

Grill will not light

1. Push in the knob and verify that the igniter glows.

2. If the igniter does not glow, verify proper power supply: GFCI 120V, 4.4A, 60Hz

•

Purge the line of any trapped air.

•

Check if you can match light the burner.

•

Check to see that the other burners operate.

NOTE:

It is normal to hear a popping sound when the grill burners are first turned

ON.

Burner flame is yel

low and gas odor

can be smelled

1. Check the burner inlet for obstruction... ex. spiders, insects, etc. (Page 22)

2. Check the air shutter for proper adjustment. (Page 4)

3. Check for any gas leak. (Page 11)

Low heat generat

ed with knob in the

HI position

1. Check if the problem is isolated to only one burner. If it appears so, clean the

orifice and burner, clearing ports of any obstructions.

2. Check for any bent or kinked fuel hose.

3. Check the air shutter is properly adjusted. (Page 4)

4. Check for the proper gas supply and pressure.

5. Preheat grill for 15 minutes.

6. If using LP gas, check for empty tank.

Too much heat

1. Check for damaged orifice or no orifice.

2. Check for unauthorized regulator adjustment.

Excessive flare up 1. Check if the cooking grates are dirty. Clean if necessary. (Page 21)

2. Check for overload from fatty meats or excessive cooking temperature.

Burner blows out

1. Check for any burner defects.

2. Check for proper burner installation.

3. Check if fuel mixture is too lean.

4. Check if gas supply is sufficient.

5. Check if LP tank is empty.

6. Check if the grill location is subject to high winds. (Page 14)

Interior lights will

not turn ON

1. Check if the unit is plugged into proper voltage outlet. (GFCI 120V, 4.4A, 60Hz)

2. Replacement of the light bulb may be required. (Page 22)

Glow igniter will

not turn ON

1. Check if the unit is plugged into proper voltage outlet. (GFCI 120V, 4.4A, 60Hz)

2. Check if the microswitch makes contact.

Front panel lights

will not turn ON

1. Check if the unit is plugged into proper voltage outlet. (GFCI 120V, 4.4A, 60Hz)

2. Check if the power switch is illuminated when pushed in.

Sprocket assembly

making noise

1. Spray a penetrating oil lubricant into the holes of the sprocket assembly.

Содержание TE1BQ36RS

Страница 1: ...INSTALLATION USE AND CARE MANUAL INNOVATION AND INSPIRATION ON FIRE MODELS TE1BQ36RS TE1BQ42RS TE1BQ54RS ...

Страница 2: ...alifornia This manual will give you easy to follow instructions for installing operating and main taining your grill We recommend reading this manual before your first use to ensure safety proper care and operation At Twin Eagles we want you to enjoy grilling and spending time together as much as we do making memories that linger long after the grill cools down Thank you and welcome A SPECIAL MESS...

Страница 3: ...er To the Owner Keep this manual in a safe place for future reference SERVICE INFORMATION Model Number Serial Number Date of Purchase Place of Purchase Type of Gas NG LP GETTING STARTED 1 ASSEMBLY INSTRUCTIONS 2 BURNER INSTALLATION 3 AIR SHUTTER ADJUSTMENT 4 FEATURES 5 6 GAS SAFETY REQUIREMENTS 7 LP GAS HOOK UP 8 PORTABLE LP CONNECTION 9 NATURAL GAS INSTALLATION 10 CHECKING CONVERTING THE REGULATO...

Страница 4: ...uipped with a three prong grounding plug for your protection against shock hazard and should be plugged directly into a prop erly grounded three prong outlet Do not cut or remove the third prong from this plug AVERTISSEMENT S il y a une odeur de gaz 1 Coupez l admission de gaz de l appariel 2 Éteindre toute flamme nue 3 Ouvrir le couvercle 4 Si l odeur continue évite l appareil et ap pelle tout de...

Страница 5: ...unless using with a Twin Eagles Charcoal Tray TECT Always use caution when operating the grill in a windy area For reference see Page 12 Windy Condition Never use the grill without the drip pan installed and push all the way to the back of the grill Without the drip pan hot grease and debris could leak downward and produce a fire hazard The pressure regulator and hose assembly supplied with the Tw...

Страница 6: ...K 7 ROTISSERIE ROD 8 INTERIOR LIGHT AND AMBI ENT ILLUMINATION SWITCH 9 ROTISSERIE SWITCH 10 DRIP TRAY 11 TEMP TRACK GRILL U BURNER STANDARD LOCATED UNDERNEATH THE BRI QUETTE TRAYS SEAR ZONE BURNER STANDARD LOCATED ON LEFT SIDE OF THE FIREBOX INFRARED ROTISSERIE BURNER BEHIND GLASS LOCATED IN THE REAR PANEL ABOVE THE HEX GRATES FEATURES 1 2 3 4 5 6 7 8 9 10 11 ...

Страница 7: ...uctions on page 2 3 4 Fill out Warranty Registration Card and mail it to the indicated address or register online See page 31 GRILL ACCESSORIES TE1BQ36RSN TE1BQ36RSL TE1BQ42RSN TE1BQ42RSL TE1BQ54RSN TE1BQ54RSL BASTING PAN 1 1 1 1 2 2 HEX GRATE 3 3 3 3 4 4 LARGE BRIQUETTE ASSEMBLY 1 1 1 1 2 2 SMALL BRIQUETTE ASSEMBLY 2 2 2 2 2 2 REGULATOR NG NG GRILL ONLY PRE INSTALLED REGULATOR LP LP GRILL ONLY 1 ...

Страница 8: ...ont 1 Lift open smoker box lid and add soaked wood chips with water 2 Remove a hex grate Remove a sized briquette tray where there is no flash tube 3 Place the smoker box in place of the briquette tray and the smoker box will always line up on top of the burner flame Place hex grate back over the smoker box Turn on grill to HIGH heat Once smoking starts turn the heat down to pre vent wood flare up...

Страница 9: ... into the venturi INCORRECT BURNER INSTALLATION The venturi is out of position and the orifice is not inserted into the venturi Burner is out of position The threaded stud must be inserted into the bracket of the burner and secured with a 1 4 20 keps nut U burner bracket in proper position on the threaded stud ...

Страница 10: ...etal cup at the inlet of the burner called an air shutter It is locked in place by a set screw which must be loosened prior to lighting the burner for adjustment The air shutter adjustment screws are accessible with a phillips screwdriver Loosen the lock screw of the air shutter Adjust according to the following directions Be careful as the burner may be very hot If the flame is yellow indicating ...

Страница 11: ...ill when the hood is in the closed position The temperatures represented by the lights are to be used as reference The yellow LED s indicate low range grilling temperatures The orange LED s indicate mid range and average grilling temperatures and lastly the red LED s indicate high heat or searing temperatures AMBIENT ILLUMINATION The Ambient Illumination sits in the landing ledge of the front pane...

Страница 12: ...have LEDs in them to give a visual representation of the heat setting of the burner The grill is in stand by when not in use to wake the system simply press in a knob A blue light will appear above the knob and the back lights will come on The back lights have a fade out feature after remain ing lit for 20 seconds they fade to black over five seconds System Awake The blue LED that comes on when th...

Страница 13: ...E OF THE GRILL NEVER CONNECT THE GRILL TO AN UNREGULATED GAS SUPPLY L P GAS SAFETY REQUIREMENT The LP gas supply cylinder must be constructed and marked in accordance with the Specifications for LP gas Cylinders of the U S Department of Transportation D O T or the National Standards of Canada CAN CSA B339 Cylinders Spheres and Tubes for the Transportation of Dangerous Goods and Commission as appli...

Страница 14: ...ening shall be provided on the exposed exterior side of the enclosure lo cated within 5 in 1 27mm of the top of the enclosure and unobstructed The opening s shall have a total free area of not less than 1 in lb 14 2 cm kg of stored fuel capacity 2 At least one ventilation opening shall be provided on the exposed exterior side of the enclosure 1 in 25 4 mm or less from the floor level and shall hav...

Страница 15: ...t using a soapy water solution Reference page 11 for leak test procedure WARNING DO NOT STORE SPARE LP GAS CYLINDER UNDER OR NEAR THIS APPLIANCE NEVER FILL THE CYLINDER BEYOND 80 PERCENT FULL FAILURE TO DO SO A FIRE CAUSING DEATH OR SERIOUS INJURY MAY OCCUR NOTE use only a 20 lbs 5 gallon capacity gas cylinder WARNING DO NOT USE A DENTED OR RUST ED LP CYLINDER NEVER USE A CYLINDER WITH A DAMAGED V...

Страница 16: ...OR SAFETY PURPOSES IN THE EVENT OF A GAS LEAK CHECKING CONVERTING THE REGULATOR If the gas grill is factory built for natural gas the regulator supplied is set for 4 water column The regulator is convertible to 10 in wc 2 48 kPa for system LP application Do not use with a 20 lb LP cylinder Make sure that the regulator is set for the correct gas type To check remove the brass hex cap You will find ...

Страница 17: ...nd regulator must be used Use only replacement regulator and hose assemblies specified by Twin Eagles Prepare a leak testing solution of sudsy water by mixing in a spray bottle with half liquid soap and half water Confirm that all control knobs are in the OFF position Turn the main gas valve supply ON Apply leak testing solution by spraying on the pipe joints fittings and hose A gas leak is detect...

Страница 18: ...do not immerse cord or plugs in water or other liquid 2 Unplug from the outlet when not in use and before cleaning Allow to cool before putting on or taking off parts 3 Do not operate any outdoor cooking gas appliance with a damaged cord plug or after the appliance mal functions or has been damaged in any manner Contact the manufacturer for repair 4 Do not let cord hang over the edge or touch hot ...

Страница 19: ...tained For adjacent combustible construction extending above the count er top surface the minimum clearance from sides and back of the grill is 18 inches DÉGAGEMENT DE TOUTE CONSTRUCTION COM BUSTIBLE Il faut maintenir une distance minimum de 12 po 30 48 cm sur les côtés et de 12 po 30 48 cm sur l arrière du gril par rapport aux constructions com bustibles verticales adjacentes Pour une construc ti...

Страница 20: ... are on high and the hood is closed wind can prevent the hot air from being expelled through the rear vent forcing heat to the control panel This heat can make the hood handle and control knobs extremely hot In some cases this heat can damage important components To prevent overheating Do not leave the hood closed with the burners on high for more than 15 minutes Install your grill in a location w...

Страница 21: ... and bodily injury Use only Twin Eagles insulating jacket NOTE When installing use front right knockout to keep power cord cool If using LP gas cylinder and insulation jacket TEIJ use stainless flexible hose to connect LP gas cylinder to grill Regulator INSULATING JACKET MODEL A B TEIJ36 40 3 4 39 1 2 TEIJ42 46 3 4 45 1 2 TEIJ54 58 3 4 57 1 2 TE1BQ36RS Apply Weather Proof Sealant TEIJ36 SEE NOTE B...

Страница 22: ...0 25 24 25 11 P5 34 25 24 25 11 P5 52 25 24 25 36 25 Y T 42 54 This is for non combustible construction For combustible construction refer back to previous page SEE DETAIL TYPICAL TO ALL TOP UNITS COUNTER TOP OVERHANG DETAIL ADD 5 00 TO ALLOW FOR HOOD OPENING TE1BQ36RS TE1BQ54RS TE1BQ42RS ...

Страница 23: ...units must be used Always keep your face and body as far away as possible when lighting 1 Open the grill hood completely Do not attempt to light the grill with the hood closed 2 Open the gas supply shut off valve 3 Push in the knob and verify that the hot surface igniter glows The hot surface igniter s are located inside the flashtubes above the U burners If the igniter does not glow verify for pr...

Страница 24: ...osition and for smaller loads use the upper position You may need to remove the cooking grates to create clearance for bigger loads of food 3 Always use the basting pan beneath the food to catch drippings and prevent them from falling on the burners and briquette trays 4 Locate switch marked with the fork symbol 5 Press in switch to start the rotisserie 6 Locate the rotisserie knob s with the fork...

Страница 25: ...ll the bezel lights are fully lit Hold the knob pushed in for 5 seconds Once you see or hear a flame you can remove the igniter Important If burner fails to light within 5 seconds turn off gas and wait 5 minutes before repeating the pro cess MATCH BBQ LIGHTER LIGHTING INSTRUCTIONS USING THE SEAR BURNER Searing steaks and other meats with infrared sear burner at the beginning of the grilling cycle ...

Страница 26: ...de your Twin Eagles products These can attract ro dents which are unsanitary and are likely to cause physical damage by chewing on the wiring which can cause permanent damage to the electrical components If you are located along the coast or in the desert wind driven sand is extremely abrasive and can pit and scratch the stainless steel Keep your Twin Eagles products covered when not in use With r...

Страница 27: ... clean during the next cooking operation If desired you can burn them clean by lighting the grill and letting it burn on high for about 30 minutes with the briquette tray upside down Periodically the briquette trays need to be cleaned Remove them from the grill shake loose the debris and wipe the trays clean Do not handle a hot briquette tray WARNING DO NOT place briquette trays over the infrared ...

Страница 28: ...he grill for cleaning The lid easily comes off for easy cleaning SMOKER BOX Spiders and other insects can nest in the burners of this and any other grills which causes the gas to flow from the front of the burner This dangerous condition can cause a fire behind the valve panel damag ing the grill and making the grill unsafe to operate Inspect the burners once a year or if the grill has not been us...

Страница 29: ...6 137 139 138 132 133 7 4 5 6 1 2 3 8 9 28 27 26 34 36 35 33 17 18 19 14 15 16 37 39 38 42 43 44 54 55 56 51 52 53 45 46 47 48 49 50 57 11 12 13 40 73 41 81 80 79 78 77 76 82 58 59 60 70 71 72 74 75 21 20 101 102 103 150 151 148 149 146 147 143 144 145 140 141 142 112 111 152 25 24 94 29 30 31 32 88 89 104 105 106 10 23 22 154 155 156 157 158 159 8 9 10 28 29 32 26 36 37 38 76 77 79 84 87 88 89 92...

Страница 30: ...36 FLUE COVER 1 1 18 S27235 42 42 FLUE COVER 1 1 19 S27235 54 54 FLUE COVER 1 1 20 S13411 INFRARED BURNER SMALL 1 1 2 2 21 S13412 INFRARED BURNER LARGE 1 1 22 S16322 ROTIS IGNITER 1 1 1 1 1 1 23 S16423 RIGHT HAND ROTIS IGNITER 1 1 24 S27219 L I R HOOD LH 1 1 1 1 1 1 25 S27219 R I R HOOD RH 1 1 26 S12696 COMPRESSION TUBE FITTING 3 8 CC X 3 8 CC 1 1 1 1 3 3 27 S12421 FLEX TUBE 3 8 CC X 40 1 1 1 1 2 ...

Страница 31: ...61 S27202 36WY 36 FRONT INNER PANEL WELDED ASSEMBLY 1 1 62 S27202 42WY 42 FRONT INNER PANEL WELDED ASSEMBLY 1 1 63 S27202 54WY 54 FRONT INNER PANEL WELDED ASSEMBLY 1 1 64 S27205 36 36 ELBOW PANEL 1 1 65 S27205 42 42 ELBOW PANEL 1 1 66 S27205 54 54 EBOW PANEL 1 1 67 S12764 36Y 36 MANIFOLD ASSEMBLY 1 1 68 S12764 42Y 42 MANIFOLD ASSEMBLY 1 1 69 S12764 54Y 54 MANIFOLD ASSEMBLY 1 1 70 S13228 36 MOOD LI...

Страница 32: ...S27208 54WY 54 DRIP PAN HANDLE WELDED ASSEMBLY 1 1 107 S13928 36 SPIT ROD 36 1 1 108 S13928 42 SPIT ROD 42 1 1 109 S13928 54 SPIT ROD 54 1 1 110 S13865 MEAT HOLDER FORKS PAIR 1 1 1 1 1 1 111 S16321 IGNITER 3 3 3 3 4 4 112 S27377 IGNITER SHIELD 3 3 3 3 4 4 113 S27243 36 36 BOTTOM VALVE PANEL 1 1 114 S27243 42 42 BOTTOM VALVE PANEL 1 1 115 S27243 54 54 BOTTOM VALVE PANEL 1 1 116 S16112 STRAIN RELIEF...

Страница 33: ...1 1 2 2 150 S22737Y 36 SMOKER BOX ASSEMBLY 1 1 151 S22735Y 42 54 SMOKER BOX ASSEMBLY 1 1 1 1 152 S13803 BASTING PAN 1 1 1 1 2 2 153 S12420 375 X 9 FLEX TUBE 1 1 1 1 1 1 154 S14128 RUBBER BUMPER 4 4 4 4 4 4 155 S12407 375 X 7 5 FLEX TUBE 4 4 4 4 6 6 156 S27237 36WY 36 FIREBOX WELDED ASSEMBLY 1 1 157 S27237 42WY 42 FIREBOX WELDED ASSEMBLY 1 1 158 S27237 54WY 54 FIREBOX WELDED ASSEMBLY 1 1 159 S27394...

Страница 34: ... NEUT COM NO NC R1 1 2 3 4 R2 C FEED 1 2 3 R1 4 R2 COM NO NC COM NO NC COM NO NC COM NO NC COM NO NC 12VDC OUT N L 120vac IN 5VDC OUT N L 120vac IN NO NC SEE TABLE SEE TABLE R1 1 3 4 R1 1 2 4 R1 1 2 3 4 R2 36 GRILL KNOB AND THERMOCOUPLE LAYOUT SEE TABLE T1 T2 T3 T4 42 GRILL KNOB AND THERMOCOUPLE LAYOUT 54 GRILL KNOB AND THERMOCOUPLE LAYOUT T1 T2 T3 T4 T1 T1 T2 T4 T3 T4 GRILL SIZE IGNITER THERMOCOU...

Страница 35: ... any bent or kinked fuel hose 3 Check the air shutter is properly adjusted Page 4 4 Check for the proper gas supply and pressure 5 Preheat grill for 15 minutes 6 If using LP gas check for empty tank Too much heat 1 Check for damaged orifice or no orifice 2 Check for unauthorized regulator adjustment Excessive flare up 1 Check if the cooking grates are dirty Clean if necessary Page 21 2 Check for o...

Страница 36: ...ping and handling This warranty excludes all commercial locations such as restaurants and food service locations WARRANTY LIMITATIONS EXCLUSIONS This warranty shall apply only to the products purchased and located in the continental United States and Can ada Service must be provided in the country where the product is purchased The warranty coverage begins on the original date of purchase and proo...

Страница 37: ... of the firebox and on bottom right side of the Front Panel Gas Type Date of Purchase A description of the problem WARRANTY REGISTRATION This warranty registration card must be returned within thirty days of purchase to properly activate your warranty This information is for our internal use only Or you may register online at https twineaglesgrills com about us contact us Customer Name Model Addre...

Страница 38: ...Place Postage Here CUT HERE INNOVATION AND INSPIRATION ON FIRE Customer Service ATTN Warranty Department 13259 East 166th Street Cerritos CA 90703 Fax no 562 802 3391 P N 17582D 01 20 ...

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