TURTLE
TOUGH
®
17
IMPORTANT
:
Ground loops, poor earthing and faulty electrical installations are a common cause of sensor
damage. If you are experiencing unusual or erratic readings, please refer to our support document on ground
loops.
Damage to Cables and Connectors
Please note that integral sensor cables, connectors and plugs must NOT be cut, removed or modified in any way.
Sensors contain sensitive internal electronics and our cables and connectors are designed to protect the integrity
of these components. Any modification or alteration to cables and connectors can compromise their integrity
and will void the warranty. Always use factory-approved/manufactured cables and connectors. Additionally, the
cable contains a unique identifier laminated to the cable end and this must not be removed or it will also void the
warranty.
Return Goods
For all return goods the following information must be included in the letter accompanying the returned goods:
•
Model Code and Serial Number
•
Original Purchase Order and Date
•
Length of time in service and description of the process
•
Description of the fault and circumstances of the failure
•
Process/environmental conditions that may be related to the failure of the sensor
•
Statement as to whether warranty or non-warranty service is requested
•
Complete shipping and billing instructions for return of material, plus the name and phone number of a con-
tact person that can be reached for further information
•
Clean Statement: returned goods that have been in contact with process fluids must be decontaminated and
disinfected prior to shipment. Goods should carry a certificate to this effect, for the health and safety of our
employees. Material Safety Datasheets must be included for all components of the process to which the sen-
sor(s) have been exposed.
All sensor returns are to be accompanied by a completed Return Material Authorisation Document clearly stating
the reason for the return and with the Clean Statement filled in.
See the warranty and returns section under support on our website
for details.
Support
For technical support contact head office on +61 (0)3 9872 5055 or visit our website
for information on sensor care, calibration, wiring and installation-related issues.
