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Display Reason
Action
Temperature Error -
Temperature is too cold or
too hot during the test.
Move meter and test strips to an area within
the system operating range (50°F–104°F)
and wait 10 minutes for the system to adjust
to the new temperature before retesting.
Sample not detected
or
Sample applied before
selecting animal type
(cat or dog)
Make sure the animal type (cat or dog) is
selected. Retest with a new test strip and
larger sample.
Used test strip
or
Test strip outside of vial
too long
or
Sample placed on top of
test strip
Retest with a new test strip. Make sure the
test strip sample tip touches the top of the
sample drop.
If the error reappears, contact Customer
Care for assistance.
Meter error
Do not use the meter. Contact Customer
Care for assistance.
Test strip error
or
Using the wrong test strip
or
Very high blood glucose
result
Make sure you are using Test Buddy test
strips. Retest with a new test strip.
If the error reappears contact Customer Care
for assistance.
Error Messages
Call Customer Care at 1-800-803-6025, Mon.–Fri., 8AM–8PM EST
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