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• Change a web browser or computer and log in again.
• Reset the modem router to factory default settings. Open a web browser and log in
again. If login fails, please contact the technical support.
Note: You’ll need to reconfigure the modem router to surf the internet once the modem router is
reset.
T4 What can I do if I cannot access the internet?
1.
Check to see if all the connectors are connected properly, including the coaxial
cable, Ethernet cables and power adapter.
2.
Check to see if you can log in to the web management page of the modem router. If
you can, try the following steps. If you cannot, please set your computer by referring
to
T3
and then try to see if you can access the internet. If the problem persists,
please go to the next step.
3.
Consult your ISP and make sure the modem router is activated.
4.
Refer to
T5
to clone the MAC address.
5.
If you still cannot access the internet, please restore your modem router to its
factory default settings and reconfigure your modem router by following the
instructions in
Quick Start
.
