Section One
Seller will warranty any product originally manufactured and sold by seller for a period of 12 months (1 year) from the original retail sale or
in-service date. It is the purchaser's responsibility to complete the warranty registration card and mail it to seller within thirty (30) days of
the retail sale date. Seller will not warrant any product that does not have a warranty card on file with the seller's warranty department.
Warranty card must be received within one year of the date of manufacture.
Section Two
The following are in lieu of all warranties, express, implied or statutory including but not limited to, any implied warranty of
merchantability of fitness for a particular purpose and of any other warranty obligation on the part of seller. Sellers, except as otherwise
hereinafter provided, warranty the goods against faulty workmanship or the use of defective materials for a period of one year.
Seller's sole and exclusive liability shall by (at seller's option) to repair, replace or credit buyer for and such goods which are returned by
buyer during the applicable warranty period set forth above, provided that (1) seller is promptly notified in writing or phone upon discovery
by buyer that such goods failed to conform and an explanation of any alleged deficiencies, (II) such goods are returned to seller, (III) seller's
examination of such goods shall disclose that such alleged deficiencies actually exist and were not caused by accident, misuse, neglect,
alteration, improper installation, unauthorized repair or improper testing. If seller elects to repair or replace such goods, seller shall have a
reasonable time to make such repairs or replace such goods.
Seller's warranties as herein above set forth shall not be enlarged, diminished, or affected by, and no obligation or liability shall arise or
grow out of, seller's rendering of technical advice or service.
Products damaged by the customer or during installation can not be claimed as a warranty. All devices returned that are not covered under
the seller's warranty policy, will be charged a minimum of $25.00 for evaluation plus additional charges for components and labor to repair
the device not to exceed the original selling price. Seller considers the following to be typical examples of customer or installation damage:
burned or broken traces on the printed circuit board, burned or damaged components, dirt or water residue on the printed circuit board or
inside the case, modifications by the customer, broken cases or housings and dead batteries.
Section Three
A return material authorization number (RMA) must be issued by seller before any product is returned for evaluation or repair. Warranty
repairs must be completed at authorized repair facilities.
Warrantypolicy1.doc
09.30.98 rev int
Effective January 1, 1999
Page -12-
Limited One (1) Year Warranty
The following revised warranty procedures will be implemented and effective March 1, 2002.
1) All products will now be shipped with an individual bar code attached.
2) The bar code will include some or all of the following information.
A) Date of Manufacture
B) Serial Number
C) Private Code
D) Part Number
3) Warranty Cards are no longer required to be eligible to receive technical support and service.
4) Each individual product is warranted under the TouchTronics Limited Warranty program for
1 full year from date of purchase or a
maximum
of 2 years from the date of manufacture.
5) No product will be covered under the TouchTronics Limited Warranty program that has a
manufacture date older than 2 years.
6) To receive technical support or warranty service, simply call our technical support center
during regular business hours.
7) To enable our technical support staff to better serve you, please have the following
information available when you call.
Manufacture
Purchase
Installation
Date Of:
Dealer Name
Dealer Phone
Make / Model
Vehicle Information:
Part Number
Serial Number
Private Code
Product Information:
Please fill in all pertinent information at
the time of purchase or installation
TouchTronics, Inc. Warranty Policies and Procedures
PowerTouch Remote Control Systems - 914 Series (2 - 4) Functions
Manual C914.N2
